GamesBay Reviews 

495
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the website reliable and simple to navigate, frequently highlighting instant delivery and receiving exactly what they purchased. Many people note that customer support is extremely fast, friendly, and helpful when resolving initial login troubles. However, some reviewers were not happy with receiving accounts that contained significantly fewer items, characters, or currency than advertised. A few other people also felt that customer service was completely unresponsive, leaving buyers without any meaningful assistance or refunds when issues arose. Additionally, shoppers mentioned facing difficulties accessing their purchases and experiencing problems with password recovery over time.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. Some... See more

Website

People report ambiguous experiences with website, as opinions are sharply divided regarding its reliability.... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration over... See more

Service

Reviewers express mixed feelings regarding the service, as experiences vary significantly between buyers.... See more

User experience

Consumers find user experience to be mixed, as some reviewers express great satisfaction with instant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only problem is that they don't advertise what they promise. I would buy a $45-$50 account that promises 90k or 100k, but when I log in, I see little of what I was hoping to get. They talked to me... See more

Rated 5 out of 5 stars

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account whic... See more

Rated 5 out of 5 stars

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick... See more

Rated 5 out of 5 stars

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Accessories Store
  4. Hobby Store
  5. Video Game Store

Written by the company

Buy Genshin Impact reroll, starter and endgame accounts with Primogems and Wishes. Instant delivery, secure checkout and 24/7 support. GamesBay (GenshinAccountsBay.com) is a legit store trusted by 250,000+ customers since 2022.


Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(495)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

bought two accounts first one arrived in minutes quick and easy instructions. currently waiting on the second to come through but expect it to be the same and would buy again when wanted

7 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE!

DO NOT BUY FROM THIS WEBSITE!! THEY ARE SCAMMERS AND THE ACCOUNTS THEY SEND ARE NOT WHAT THEY SAY IT IS. THEY THREATEN TO SUE IF YOU COMPLAIN FOR GETTING THE WRONG ACCOUNT. 0/10 EXPERIANCE. I JUST HOPE THE BANK CAN REFUND ME MY MONEY.

5 June 2025
Unprompted review
Rated 1 out of 5 stars

I was simply scammed by this website

I was simply scammed by this website. I paid $35 for a Star Rail account, and as soon as I tried to log in (I did it exactly as instructed), it said I needed to verify with the email. So I tried to log in to the email to verify, and it said the email password was incorrect. This made my account inaccessible. I reached out to support for literal months, and they kept telling me to wait or that I did not follow the instructions correctly. I sent them screenshots of each step like a tutorial. They said if it was truly a mistake, they would make it right, and that was also months ago. My order number is 80299, and when I received the email for my order, it said my order number was also 6932530921739. I received my order with the incorrect account information on January 28th, 2025, and it's been 4 months! Don't trust this website, you have less than a 50 percent chance to actually get what you pay for.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

Scammer Site

Sold me an account that was already banned 4 days before i purchased it, when i contacted support they claimed it must've been my fault and I somehow got it banned before even buying the account.

It seems multiple people have written similar review as well. Never had a problem with other sellers such as skye1204 and genshinaccounts.com

25 May 2025
Unprompted review
Rated 1 out of 5 stars

Sold a banned account

They sold me an account that was banned before purchase. When I emailed their support with proof they argued with me and threatened legal action. They're scammers.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

I bought an account back on January…

I bought an account back on January 28th 2025 and I couldn't log in for few days, I tried contacting the team and they told me to wait, which I did and I couldn't log in even after one month. Tried reaching out to the support today but when I wanted to send a mail it said that it cannot be found.

Didn't get any refunds or another account. 10$ for nothing

28 January 2025
Unprompted review
Rated 5 out of 5 stars

The best site!!!

It's a really good site I made two orders and I had two incredible accounts at most for only €5 it allows me to appreciate my games and not arrive in a game as a simple beginner then waiting level I literally waited 5 minutes and I received access to my accounts so I highly recommend!!!

25 May 2025
Unprompted review
Rated 1 out of 5 stars

bad website

tried to ask when my account would be delivered since they “sent them manually” after 24 hours, no response got banned from the discord and a customer care blocked me on discord too bcs I dm’ed them

25 May 2025
Unprompted review

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