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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richard Nana Akyin was helpful and he…

Richard Nana Akyin was helpful and he really went Into much details and the session was an eye opener for us as a family.thank you.

27 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Bola,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

I had an amazing financial game plan…

I had an amazing financial game plan with Chioma Florence Kanu, who enlightened me to amazing concepts on how to make my money work harder for me.
I so grateful for this financial education!

4 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Jeneba,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

This is perfect and reliable

This is perfect and reliable

24 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Oluwabunmi,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

My experience with Genistar

My experience with Genistar was fantastic, I was helped by a woman named Comfort and she helped me get a reasonable price for my life insurance and on top of that she made me a financial plan to help me to save, definitely recommend for people who are in need of insurance to cover themselves.

23 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Liam,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 4 out of 5 stars

Financial education

Anna Davies is very professional and explains things really clearly. With her I realised that even with emergency funds and safety nets in place if they aren't planned strategically and are not made to adapt to future situations things can go really wrong.

21 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Briana,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I had a very insightful session with…

I had a very insightful session with Chichi and it was indeed an eye opener.

17 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Funmilayo,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Dcns Christiana Oppong-Adu did a very…

Dcns Christiana Oppong-Adu did a very marvellous work explaining every single bit on the first night we had this meeting. We highly recommend her and will definitely be running with the ideas shared

17 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Chidike,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

I really enjoyed my session today with…

I really enjoyed my session today with Fisayo Bamisile, she really opened my eyes to various insurance products. She is really good at what she does.

16 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Adebayo,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I spoke with Richard Nana Akyin

I spoke with Richard Nana Akyin, he was very welcoming and thorough about what Genistar offers and how I and my family can grow financially.

16 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Mind opening session I’d say by Richard…

Mind opening session I’d say by Richard Nana Akyin today. Learnt so much within a very short period. Would be glad if these information can be shared to more families.

16 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Ejeh,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Theresa explained stuff well for us

Theresa explained stuff well for us. Genistar is revealing. The conference at birmingham was waoh!
I love what i heard and seen

15 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Chibuzor,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Kwesi has been supporting me for years…

Kwesi has been supporting me for years with various products, life insurance, serious illness, personal health plan etc. Very professional and very personalised service as it makes me feel like he is tailoring the product to my needs and what's relevant. Genistar has great peoi. Thank you for all you do.

11 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Ameenat,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Michelle Davis - Amazing Financial Advice

Prior to speaking with Michelle Davis, I thought I had a concrete plan in place to protect myself and my family for the future. However, Michelle provided valuable insights and pockets of knowledge that could be life changing in the future.

Michelle has a very friendly and welcoming approach. Her knowledge and enthusiasm for what she does certainly does not go unnoticed.

6 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Sinita,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

I was provided with a sound financial…

I was provided with a sound financial literacy that I find very useful, and it is helping me now

31 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Maryjane,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Was a very educative session with…

Was a very educative session with Richard Nana Akyin

8 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Samuel,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

To know that l can prepare legacy for…

To know that l can prepare legacy for my family and myself if l became sick or when am not able to work.
Yes the company is doing well to give and provide information about the policy

7 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Benedictor,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

What an insightful and educative moment

It was a wonderful time spent with Fisayo Bamisile, who enlightened me in so many areas and brought clarity to the things I needed to understand. This interaction has inspired me to start developing a game plan that will help me pursue my lifelong goal of becoming financially independent

7 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Oluwafisayo,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

The financial education training was…

The financial education training was very good it helped me understand my finances and goals

7 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Patricia,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Richard Nana Alton was very helpful…

Richard Nana Alton was very helpful through the entire process an he really helped us uncovered a whole lot we now know about financial freedom, mortgages and life insurance. It was indeed and awesome time with Richard Nana Akyin

7 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Justina,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

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