Had an amazing experience with genesis fx 10X accounts , even though I didn’t get a payout (My Own Fault), the process was easy going and no hidden rules. They take risk management serious so just abi... See more
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Review summary
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Marina Genesis helped me fix my deposit and told me how to avoid future troubles. I was worried since a lot of money can get lost in transit with crypto payments but she ironed out my issue. I’m new t... See more
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I always have a great experience. My withdrawals are fast. And every time or if I have an issue Justin is amazing and assists every single time. The customer service is top tier. The extra education w... See more
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this is not a bot review!!!! I had trouble depositing my crypto currency and deposited usdc base into a usdc erc crypto wallet. But I contacted them and they responded quickly and helped me recover my... See more
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Company details
Written by the company
Genesis FX Markets is a global online trading broker providing access to multiple financial markets, including forex (major, minor, and exotic currency pairs), commodities, indices, and other CFD instruments. The company serves clients worldwide and offers trading solutions designed to support retail traders, active traders, and professionals alike. The Genesis FX Markets trading environment is built around an innovative, technology-driven platform engineered for performance, reliability, and ease of use. The platform delivers fast execution, real-time pricing, advanced charting capabilities, and integrated risk management tools. Its clean and intuitive interface allows traders to efficiently manage positions, monitor market conditions, and execute trades across different market environments and devices. Genesis FX Markets focuses on providing transparent trading conditions, competitive spreads, and low commissions, supported by access to global liquidity sources. The broker aims to minimize friction in the trading process by emphasizing stable execution, consistent pricing, and modern infrastructure designed to handle high trading volumes. In addition to its trading platform, Genesis FX Markets offers a range of trader support services, including educational materials, market insights, and platform guides to help users understand market dynamics, trading strategies, and risk management principles. These resources are structured to assist both beginners learning the fundamentals and experienced traders refining their approach. Customer support is available to assist clients with account-related questions, technical issues, and general inquiries. The company places importance on accessibility, communication, and ongoing service improvements to enhance the overall client experience. Genesis FX Markets continues to invest in platform development and technology upgrades, with ongoing enhancements aimed at improving execution quality, stability, and user experience. By combining multi-market access, modern trading technology, and client-focused services, the broker seeks to provide a reliable and functional trading environment for traders worldwide.
Contact info
Ground Floor, The Sotheby Building Rodney Village, Rodney Bay, Gros-Islet, St. Lucia
- +1 (847) 222-3509
- support@genesisfxmarkets.com
- genesisfxmarkets.com
4.4
Excellent
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Was very helpful when my market messed…
Was very helpful when my market messed me and my entire account I do appreciate their help and loveee that god is on my side
4 May 2026
Unprompted review
Reply from GenesisFX Markets
Dear Bri,
Trading can humble anyone fast, especially during rough market conditions. What matters is having a team behind the platform that’s willing to step up, communicate properly, and help clients navigate through it instead of disappearing when things get difficult.
We’re glad we could assist and help get things handled for you. Keep pushing forward, stay disciplined, and trust the process. Wishing you nothing but success moving ahead.
Genesis FX Team
Great service for finding solutions
Great service for finding solutions
30 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Terrin,
That’s what matters.
When something comes up, it gets figured out and handled—simple as that.
Genesis FX Team
What stands out to me about Genesis FX…
What stands out to me about Genesis FX is the reliability across the board. From placing trades to managing the account and requesting withdrawals, everything has been clear and efficient. There’s a level of transparency in how things are handled that gives confidence when trading at higher volumes. I’ve also appreciated how smooth the withdrawal process has been, which is something every trader cares about. So far, everything has aligned with my expectations and I plan to keep growing with the platform.
3 March 2026
Unprompted review
Reply from GenesisFX Markets
Dear David,
That’s what separates us.
Reliability isn’t something you claim—it’s something that shows up every single time you use the platform. Trades execute clean, the account does exactly what it’s supposed to, and when you move funds, it gets done without friction. No grey areas, no second guessing.
At higher volume, that’s everything. You’re not looking for “good,” you’re looking for consistency you can rely on without thinking twice—and that’s exactly what you’re seeing here.
Glad it’s aligned on your end. That’s the standard.
Glad to have you here.
Genesis FX Team
Yea it’s safe to say their customer…
Yea it’s safe to say their customer service is top tier I’ve ever experienced.I was connected with Marina she was quick with responding very patient and understanding I mean you couldn’t ask for anything more. And again I wanna say thank you to Marina!!
30 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Jaryan,
That says it all.
When you get someone who’s sharp, responsive, and actually takes the time to understand what’s going on, it changes the whole experience. No rushing you, no brushing things off—just proper support from start to finish.
Glad that stood out. That’s the level we run at.
Genesis FX Team
Well I would like to thanks Marina for…
Well I would like to thanks Marina for her great service she provided me today . I had an issue with my deposit not showing she was able to investigate and correct it all in the same day with the information I provided her . I am greatful I appreciate her so much .
30 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Qudus,
That’s a strong experience.
Deposit issues are the kind of thing that can throw everything off, so getting it handled same day makes a big difference. You gave the info, it got reviewed, and it was fixed—simple, direct, no wasted time.
That’s how it should go.
Genesis FX Team
Best broker in the game!
Best broker in the game!! Instant withdrawals are unbeatable!
30 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Michael,
Say less—that’s the edge.
When payouts hit instantly, everything else speaks for itself. That’s how a real platform operates.
Happy to have you here.
Genesis FX Team
This brokers withdrawals are FAST!
This brokers withdrawals are extremely fast and super easy to use. Love it. Havn’t had any problems and i’ll definitely be sharing it with other traders .
29 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Lavish,
That’s what matters.
Fast payouts, simple flow, no headaches—and it holds up over time. When it’s that smooth, sharing it is a no-brainer.
Genesis FX Team
I got a fast response from Genesis…
I got a fast response from Genesis Support and they helped me with my question.
Great customer service
Thanks Maria
29 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Andre,
That’s exactly how it should go.
You reach out, get a quick, clear answer, and move on—no delays, no back-and-forth. That’s real support.
Genesis FX Team
They are quick and efficient.
They were nice , quick , and efficient.
28 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear JD,
Short, clean, and done right.
Handled quickly, no wasted time, and straight to the point—that’s how it should be.
Genesis FX Team
Marina who work with the Genesis…
Marina who work with the Genesis support team is very patient and understanding, any questions or concerns you may have they will 100% be resolved no matter how long it takes
28 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Andaveious,
That’s great to hear.
Having someone patient who actually takes the time to walk you through things and make sure everything is fully sorted makes a huge difference. No rushing, no half answers—just someone sticking with it until it’s done right.
That’s exactly the kind of support we stand behind.
Genesis FX Team
I’ve been with many brokers and…
I’ve been with many brokers and GenesisFx is by far one of the best brokers on the market! Support is amazing. The features inside. Especially the 10X is outstanding!
Marina especially from support has been super helpful!
29 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Adrian,
That says a lot—especially coming from someone who’s been around different brokers.
When you’ve seen what’s out there, you know the difference right away. Solid platform, strong features, and support that actually shows up when it matters—that’s what separates it.
Good to hear the 10X feature is hitting for you as well—that’s a big one.
We’ll make sure the shoutout gets back to the team.
Glad you’re running with us.
Genesis FX Team
Reply from GenesisFX Markets
Dear Garrett,
Appreciate that.
Fast, straightforward, and no headaches—that’s the experience we aim to deliver. Glad it came through.
Genesis FX Team
100k is next
Wow. $53,000 withdrawal. That alone says everything. The team was able to process this withdrawal for me smoothly, and I received the funds very quickly without any complications. Moments like this really show the level of efficiency and trust behind the platform. Being able to move that kind of capital with no issues is something that stands out immediately.
I’ve personally pulled multiple five-figure withdrawals as well, and every time the process has been consistent and on time. That level of reliability builds real confidence, especially when you’re actively trading and scaling. The execution, the low spreads, and the overall experience with the products and tools have made a real difference in how I operate.
This is my broker for life. I truly appreciate the level of support, the attention to detail, and how the entire team handles things from start to finish. $53,000 processed with no problem is absolutely amazing and honestly life-changing. Thank you so much, GenFX. Looking forward to continuing to grow and build here.
100k withdraw loading !!!
27 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Haggi,
This is the level.
Moving $53K out clean, fast, and without a single complication isn’t something we celebrate as rare—it’s exactly how this platform is built to perform. No friction, no delays, no second-guessing. When you hit withdraw, it gets handled the right way.
What really stands out is the consistency you’ve had. One smooth payout is good—repeating that across multiple five-figure withdrawals is what actually matters. That’s where real confidence comes from. When you’re trading at size and pushing to scale, the last thing you should be thinking about is whether your broker can deliver. It either does, or it doesn’t.
We built this to be the one place where execution, payouts, and support all hold up under pressure. Not just when it’s easy—but when the numbers get bigger and expectations are higher. That’s where most platforms fall apart. We don’t.
Respect for the trust and the volume you’re running through here. That doesn’t go unnoticed.
Keep applying pressure. Keep scaling.
100K next—and it’ll move the same way.
Genesis FX Team
Customer Support saved the day and found my transactions!
I am new to the trading world and managed to get my bitcoin transactions lost somewhere. The customer support reached out to me right away and found the purchase that I made and got it to my account where it belonged! I was a bit worried that I had made a horrible mistake in starting a cash account, but Genesis saved the day and instilled some much needed confidence in the transaction. Thank you!
27 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Romaine,
That’s a big one—appreciate you sharing it.
Situations like that can shake your confidence, especially when you’re just getting started. Glad the team jumped on it right away, tracked everything down, and got your funds where they belonged without dragging it out.
That’s what matters—when something goes sideways, it gets handled properly and you’re not left guessing. Good to hear it turned a stressful moment into confidence going forward.
You’re in good hands here.
Genesis FX Team
Genesis Fx is legit
Genesis Fx is legit. Withdrawal & Deposit transactions are smooth. Customer service is amazing, they get back to you within 24hrs and solve every issue. And the 10x challenge is a big perk that allows more leverage for less money. Overall experience 10/10!
27 April 2026
Unprompted review
Reply from GenesisFX Markets
Hello,
Appreciate you taking the time to say this.
Fast ins and outs, no headaches, and a team that actually gets things done when you need them—that’s how we run things.
Glad the 10x Challenge is paying off too. That feature speaks for itself.
10/10—is exactly where we aim to be.
Happy to have you here.
Genesis FX Team
Great Experiences
Timely responses that are helpful. Best broker that I have found based on fees. I have had no problems or issues! Also easy navigations throughout the site which is always clutch!
27 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Dashayla,
Appreciate you saying that.
Good to hear everything’s been smooth and easy to navigate—that’s exactly how it should feel. Glad the pricing and response times are standing out as well.
Thanks for being with us.
Genesis FX Team
OMG I am so grateful and thankful for…
OMG I am so grateful and thankful for the support staff. I am a new trader and I did not know that I had to obtain a new withdrawal address as I add funds to existing wallet. So I used the existing one and my funds was stuck in the blockchain 😔I thought all was lost however after reaching out to support provided requested documentation they were able to find and approve my funds❣️ So thankful and grateful for the hard work to get this resolved💥Keep up the great service and work🤗
23 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Rhonda,
We appreciate the feedback—and we’re glad the situation was resolved.
At Genesis, this is the level of service we hold ourselves to. Blockchain-related issues and withdrawal complexities can happen, especially for newer traders, but our team is built to handle them efficiently and with precision.
Once you provided the necessary information, it allowed us to move quickly, trace the transaction, and get everything approved without unnecessary delays.
We take pride in delivering support that is not only responsive, but knowledgeable and solution-focused.
Thank you for your trust—we’ll continue to deliver at this standard.
Genesis FX Team
Génesis Fx is a great trading platform…
Génesis Fx is a great trading platform for beginners and for pro traders, brokers are easy to communicate with and solve problems in a good time frame
24 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Jay,
We appreciate the feedback.
At Genesis FX, we’ve built the platform to perform at every level—whether you’re just getting started or operating at a professional standard. Clear communication, fast response times, and effective problem-solving aren’t extras here—they’re part of how we operate.
Glad to hear the experience reflected that.
Genesis FX Team
Great broker!
Great broker!
Their 10x challenge feature is amazing. Last time I requested a withdrawal on an account flip, it took about 20 minutes for it to be processed and for the withdrawal to be in my cash app.
Today I had a minor issue with an account glitch on my dashboard, and Maria resolved it less than an hour of contact, with courtesy and respect.
23 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Ani,
Thank you for your review—we appreciate you taking the time to share it.
We’re glad to hear the 10x Challenge is delivering the experience we aim for, and that your withdrawal was handled quickly and smoothly. Consistency and reliability are a big focus for our team.
We appreciate your support and look forward to continuing to deliver.
Genesis FX Team
My Experience was great
My Experience was great, i had an issue, it was resolve fast and a great timely manner. No issues at all everything was straight forward. I really appreciate it.
23 April 2026
Unprompted review
Reply from GenesisFX Markets
Dear Eric,
Thank you for your review—we appreciate you sharing your experience.
We’re glad everything was handled quickly and that the process was clear and straightforward from start to finish. That’s exactly what we aim to provide.
Appreciate your support.
Genesis Fx Team
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