General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(646)

646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I did a lot of research before deciding…

I did a lot of research before deciding to go with General Medicine. They are 100% legit. A Zoom call was scheduled for a time that was convenient for me after work hours. The Dr I met with was obviously well versed in my issues and asked questions and listened to and answered my questions. She was patient and thoughtful throughout the call. A week later I requested a follow up visit. Since the results from my first visit were so successful I had more questions. I had a same day Zoom consult and again the Dr was exactly what I needed in terms of thoughtfulness and patience. I could not be happier with this group and look forward to working further with them to get me to the next chapter of my life.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with service!

I was so happily surprised by the efficiency of seeing an actual MD physician! We discussed my situation and need and she solved it quickly! I will definitely use them again! There were no hidden costs, no upselling to join a subscription service or anything. Very satisfied all the way around.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The appointment times are very convenient

The appointment times are very convenient and easy to do. I prefer to see the same doctor but there have been a couple of times that wasn't possible, every doctor or staff that I have worked with have been wonderful. They all listen, which is huge, ask questions and allow you to ask questions. These conversations lead to better care. No one has ever made me feel bad about asking or explaining my situation. I feel heard with all my communications. And I absolutely love Dr. Johnny Guzman.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience

Everyone I have talked to has been amazing. They working amazingly as a team. They did exactly what they they said they were going to do and in the time frame they said it would be done. I've had multiple doctors over the last few months try to help and we're unable. Thanks to the team on here I now have new medication that has worked so well. Everyone you speak to is nice, caring, compassionate, professional and very knowledgeable. The appointments I've had were thorough. They worked very quickly to get me some relief and even scheduled appointments with specialists that I need to see in person. I was able to schedule my appointments around my work schedule instead of missing work. I absolutely recommend this service to everyone!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

This is a shame company they do nothing…

This is a sham company they do nothing g they advertise. The doctors will determine your problems are text book. Don’t get ripped off for a Referal you could get from the white pages or a google search.

18 June 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your feedback. We're sorry to hear your experience didn't meet your expectations. Our providers make recommendations based on their clinical judgment and each customer's individual needs. However, if you'd like us to review your visit, please respond to the Trustpilot request for more information or reach out to us at help@generalmedicine.co.

Rated 5 out of 5 stars

Literally the best service I have…

Literally the best service I have received. I wouldnt have been able to get into see my doctor for weeks and was able to get an appt the next morning using General. Not only that, they handled all thr prior authorization steps with my insurance and I had the medication filled within 48 hrs of my appt. So impressed and think telehealth is becoming better than in person doctors for many reasons. Long wait times for appts is the biggest one.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

If there’s one word to describe getting…

If there’s one word to describe getting care at General Medicine, it’s “magical”. I’ve never experienced something as quick, seamless, and elegant as the booking process here. Moreover, the care I received was top notch. I felt as though I was the one in control of my health and was working with the clinician rather than simply following instructions. Would recommend this to literally anyone who wants access to high quality care that is easily accessible.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything was super easy

Super easy to make an appointment, verify insurance and pay, have appointment on the same day. Appointment was easy, prescription was submitted and ready same day. Reminders sent to schedule follow up and future needs regularly sent.

Definitely will follow up!

20 June 2026
Unprompted review
Rated 1 out of 5 stars

False advertising of specialist appts

They told me I’d be seeing a sleep specialist but I was sent to a primary care doctor who was just going to put in another referral to someone else for sleep specialty. I already have a primary care doc who did that the purpose of me making the appt was to see the sleep specialist which was falsely advertised. The woman I saw was also pretty rude and had very poor bedside manner.

30 June 2026
Unprompted review
General Medicine logo

Reply from General Medicine

We're sorry that you were disappointed with your experience. However, we highlight on our product pages that you will 'start with a video visit with a generalist clinician'. After booking an appointment, we also send customers to an acknowledgement page that reiterates that you'll meet with a generalist clinician, who can consult a specialist behind the scenes to guide your treatment plan. If there's anything else that we can do, please reach out to help@generalmedicine.co.

Rated 5 out of 5 stars

I am without insurance and needed my…

I am without insurance and needed my prescription refilled. I found General Medicine and set up a text session. It was easy to set up, they were prompt and I had my prescription filled in no time. I am so glad I found them. It was the least expensive route I could find to keep my meds going without having to pay a ridiculous fee to see a Dr to get it refilled. I definitely would recommend General Medicine. 5 stars for sure.

6 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look