GenderGP Transgender Services Reviews 928

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. Many highlight the exceptional customer service, noting that the team is caring and dedicated to helping individuals achieve their goals, often going above and beyond. The overall user experience is described as positive, with many appreciating the clear explanations and guidance provided. However, some people were dissatisfied with the service, mentioning a lack of support and poor quality assistance, with some feeling ignored. A few other people also felt that the pricing was excessive for the value received.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals like James, Megan, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Customer service

People report positive experiences with customer service, highlighting instances where advisors like James,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease and comfort of consent... See more

Price

Users express strong dissatisfaction with pricing, citing numerous hidden charges and unexpected fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied

Rated 5 out of 5 stars

GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassi... See more

Company replied

Rated 5 out of 5 stars

Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!! He was just really kind and didnt leave the sessi... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

4.0

Great

TrustScore 4 out of 5

928 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very good

Very good. Very supportive. With that much questions, i was more conviced than before, i was sure of my choices beforehand but now im even more determined! I also had gained more insight about side effect and medical cost. The only nitpick i can add is i didnt have the full cost written. The cost is written clearly for every steps thats great but isnt it possible to make an aproximation of total cost beforehand?

3 August 2025
Unprompted review
Rated 4 out of 5 stars

Rachel was nice and supportive

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the staff wouldn't know about it. I booked my appointment for the same day and one person wasn't well and the other wasn't working but I was offered multiple times even though there wasn't actually someone available.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend

Janice and I had a lovely chat this afternoon. She was friendly, open minded, puts you at ease straight away, non judgemental and offered me an amazing amount of encouragement. Can anyone wanting to go down this path, ask for anything else?

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Great!

I’ve heard mixed things about gender gp, however in my personal experience I got access to hormones quick (2 weeks) I really recommend Megan, she was extremely supportive and friendly and helpful with any questions or concerns I had and was so funny and bright! :)

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Simple, quick and compassionate access to gender care

I've been waiting on the NHS waitlists for almost 10 years now and switching to GenderGP has been a lifesaver. My consent session with James was amazing, he was so compassionate and kind in what was a very stressful part of the journey, and he explained everything perfectly and submitted my forms very quickly, I could not reccomend going with GenderGP more :]

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Supportive, kind, and truly reassuring

I had my consent session with Megan, and I honestly couldn’t have asked for a better experience. She was kind, understanding, and made me feel completely at ease during what can be a nerve‑wracking process; I felt genuinely listened to. She took the time to answer my questions and even sent over extra resources afterwards, which I really appreciated.

Starting T has been a long‑awaited step for me, and Megan’s support made it feel real and exciting rather than overwhelming; her kindness made it feel like a milestone I could celebrate. I’m so grateful for her guidance and for the compassionate approach of GenderGP overall. Thank you so much for making this milestone feel safe and supported ! :D

22 July 2025
Unprompted review
Rated 4 out of 5 stars

Fast and Effective

Filled out my form, booked a consult the next day and in a week I had the hormones I needed delivered to my door, little bit pricey up front but definitely good for avoiding long wait times through more conventional providers

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Extremely good and fast support

Extremely good and fast support. Very good organization and nice, supporting and friendly team. Under the high pressure the clients are suffering, it is extremely important to have experienced care. I feel understood and very well taken care

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Was great and quick

Was great and quick. The conselltation was fab with Megan Cartwright and i felt truly listened to and supported

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Life saving help

James made me feel really comfortable to open up, and gave me so much helpful information. I’ve never had someone understand me like that, it was so special to have someone really hear me the way he did. I’m so grateful for this service and the sensitivity they take with each case, I’m really confident in the help I’ve been given and can’t wait to start my life over.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast support / Advisor Megan

I recently started on my transition journey with GenderGP and I was so happy to discover that a gender fluid, transfeminine-leaning person like me was recognised as someone who can embark on this journey and have this experience.

Initially, I did some research by reading articles on GenderGP website to understand what type of gender-affirming care was best suited to who I am. I then went on to submit the form and register.

From the moment of registration, I started receiving informative emails which were helpful for me to understand the process and take my next steps.

As my treatment plan was being finalised, I scheduled a call with GenderGP advisor Megan (Meg) who is super kind and compassionate, and our conversation felt so validating to me. It was great to hear that the feelings and thoughts I had about myself were shared by other people and that care was available. Meg shared lots of useful information on the call and afterwards via email and I'm incredibly thankful to her for her words of encouragement and support. It’s great to know I can schedule time with her if I need to.

At this point, I feel like I have all the necessary information and support, and I'm more than comfortable continuing on with my subscription and receiving support from GenderGP throughout my journey.

On an additional note (granted I may be missing something), but I would like to see more space dedicated by GenderGP to supporting those who can't afford gender-affirming care. There seems to have been a GenderGP Fund however the link takes me to a page about puberty blockers. I think it's important to keep this area of support alive, because ultimately GA care can save lives and it should be available to those who need it.

18 July 2025
Rated 5 out of 5 stars

Helpful

I was very nervous to start this process privately but Megan Cartwright was very friendly and knowledgeable which helped me choose the right options for me.
I would encourage anyone to choose Gender GP to help them with their journey.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

James Morris had discussed the…

James Morris had discussed the essential information that was needed for me to feel comfortable and confident about my hormones. He was respectful, kind, and helpful individual to the trans community.
I was so lucky to have him today.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

GenderGP - My Person Experience

GenderGP has been supportive from day one!
I’m at the very early stages of my transition at the age of 27, and the level of care and support I’ve received so far has been absolutely incredible. From the start, GenderGP made me feel seen, respected, and heard — something that can be so hard to find when navigating gender-affirming care.

I had a one-to-one call with a lovely woman named Meg, and honestly, she’s been amazing. She listened without judgment, offered genuine guidance, and has supported me through each step of the process. It didn’t feel like a clinical appointment or a cold consultation — it felt like someone truly rooting for me.

What really sets GenderGP apart is that it’s not about business or sales pitches. They’re not just after your money; they truly care about your wellbeing and want to help you make the right decisions for you. There’s a real sense of compassion and humanity behind everything they do, and that makes all the difference.

If you’re starting your journey and feeling overwhelmed, I can’t recommend GenderGP enough. They’re not just a service — they’re a support system.

1 July 2025

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