GenderGP Transgender Services Reviews 928

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. Many highlight the exceptional customer service, noting that the team is caring and dedicated to helping individuals achieve their goals, often going above and beyond. The overall user experience is described as positive, with many appreciating the clear explanations and guidance provided. However, some people were dissatisfied with the service, mentioning a lack of support and poor quality assistance, with some feeling ignored. A few other people also felt that the pricing was excessive for the value received.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals like James, Megan, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Customer service

People report positive experiences with customer service, highlighting instances where advisors like James,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease and comfort of consent... See more

Price

Users express strong dissatisfaction with pricing, citing numerous hidden charges and unexpected fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied

Rated 5 out of 5 stars

GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassi... See more

Company replied

Rated 5 out of 5 stars

Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!! He was just really kind and didnt leave the sessi... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

4.0

Great

TrustScore 4 out of 5

928 reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing service

I was confused at first when looking for treatment options other than the NHS with their waiting times, but gendergp made the process quite painless and a meeting with James explained everything in great detail

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I sought hormone treatment at Gender GP…

I sought hormone treatment at Gender GP because I couldn't get treatment in my own country and so far it's only been a positive experience.
I had a consultation/assessment call with James, who made me feel comfortable and in control of my treatment plan.
Everything I was unsure of was explained to me and I could ask questions.
It was nice talking to a professional who wanted to help me, who listened to me and was on my side.
I'm very excited to finally get treatment and I would recommend Gender GP to anyone seeking treatment.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent follow-up session with Meg…

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will take. We also set future goals, I'm now booked in for my first laser hair removal session. Invited to keep in touch with Meg about my progress via email between now and my next follow-up session. Came away glowing, feeling excited for the future ✨️

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great so far

Great so far, Megan has been a great help and has answered all my questions I would heavily recommend her

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Megan was helpful

Megan was helpful, compassionate, patient and professional in our discussion and was easily and quickly able to answer any follow up questions I had via email.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant initial experience!

James was the host for me, he was super supportive from the start and really made me feel comfortable to speak with him, really easygoing and I came out of it feeling happy and relieved.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience 👍

I worked with Megan who was extremely helpful, well informed and comforting. I was very nervous and Megan made the whole experience less nerve wracking!
A credit to your team.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

great and helpfull

it was great got to talk over all the need to know and persone i spoke to was lovely and overall any stress i had before the zoom call was gone the moment we got to talk so over all super helpfull and was nice to talk with

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an information gathering session…

I had an information gathering session yesterday with James Morris and I couldn’t be happier with it! He was very understanding of my situation very respectful and was an outgoing kind person! I recommend to pick James Morris for the gathering session 100% ! Thank you 😁

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

James was my session runner and he was absolutely amazing. He was very easy going and I didn’t feel any anxiety or pressure when answering all the necessary questions, and quelled any concerns I had with ease. He’s a lovely guy and would highly recommend seeing him for a perfect session.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this service

If I could rate this company negative stars I would. My sister began her transition with the help on gender GP. They portray themselves to be helpful and supportive, this is up until a young person realises this was the wrong pathway for them. Gender GP supposedly cancelled her membership after countless requests for this. However, 3 times, three further times, a payment has come out of her account. This is disgusting and morally wrong. Do not chose this service as it is nothing but a black hole of lies and deception.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

James is the best!

James was amazing, so helpful and supportive. He helped answer all of my questions and knew exactly what to do. I would definitely recommend a video session with him if you need anything!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

I had my session with Megan Cartwright…

I had my session with Megan Cartwright and she was very very helpful, welcoming, she made me feel very comfortable and she’s very supportive during the process of getting on hormones. She outlines costs clearly, as well as side effects and gives you any resources you need to make sure you know you’re making the best decision in terms of medication. Very lovely lady :)

14 September 2025
Unprompted review

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