GeckoCustom Reviews 3,476

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 476 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting their durability, vibrant colors, and overall excellent craftsmanship. Many people are delighted with the unique and personalized items, finding them to be meaningful and well-made gifts. However, some customers experienced issues with their orders, including extended delivery times and items not matching what was advertised. There are also mixed opinions regarding customer service, with some reviewers highlighting prompt and helpful responses, while others report difficulties in communication and resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and personalization. Many customers are ecstatic with... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the vibrant and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the quick delivery and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers express frustration with long delivery... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love this decal! The Patriotic 250th Anniversary God Bless America Eagle 1776–2026 design is bold, detailed, and truly meaningful. The eagle graphic looks fantastic on my car window and the... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. They worked with me to optimize my provided images and let me know when I needed higher res images. They incorporated the edits I made (I know a little bit of Photoshop) so... See more

Company replied

Rated 5 out of 5 stars

I bought two pairs of custom pajama pants for my husband and my mom for Christmas - one with our dog and one with three cats for my mom. They are truly incredible! The photos printed perfectly and the... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Perfect Santa Gift Bag for My Dog! I absolutely love this Santa gift bag for my dog! The size is perfect—plenty of room for toys and treats without being bulky. The graphics are adora... See more

Company replied


Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Fashion Accessories Store

Written by the company

With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The experience was very simple and easy…

The experience was very simple and easy to order. My wife loves her pajamas. Thank you for doing a great job. We will be purchasing again.

20 December 2025
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 5 out of 5 stars

Great purchase-

Great purchase- the pajama pants are good quality and the picture of our dog could not be more perfect!!

20 December 2025
GeckoCustom logo

Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 5 out of 5 stars

I ordered a pajama set for my daughter…

I ordered a pajama set for my daughter and this product is very comfortable ! Customer service was excellent when I had a question about my order also! We love it!

19 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 1 out of 5 stars

Would leave 0 starts if I could

Would leave 0 starts if I could. I ordered a gift 2 weeks prior to needing and paid extra for express shopping. After 5 days of no movement of order I reached out to customer service. They advised me ordered were processed in 2-5 days. 6 business days later and the order still wasn’t shipped. Customer service was rude and could care less when I needed the order. Overpriced as well. Would not recommend or use this company again. I’ve ordered things like this from other sites and had a much better experience.

19 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Fantastic Transaction!

I ordered two sets of custom pajamas for my girlfriend and got exactly what I hoped for! Great quality that fit perfectly! I will definitely do business with them again and I have already had friends ask me for their information. Thanks!

15 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

Great Company

This company has great customer service, an easy to navigate website when ordering and adorable products. I ordered personalized pajamas as a Christmas gift and I am very happy with the results. I can't wait for my sister to open this gift, she will love the pj's with her pups face and name on them!

17 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

PJ pants

I ordered the pajama pants for my sister for Christmas with all four of her animals, and they are so cute! Unfortunately, two of her dogs are seriously ill, so they'll be a good remembrance for her. They were so easy to order, and the shipping/tracking was timely and arrived on time. I can't wait to give them to her!

10 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Wonderful experience

The ordering process was easy & fast. They sent me emails updating me of the progress. It took a few days then I got an email letting me know my item was on the way. It was delivered & the item was perfect.

15 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

From ordering to shipping to receiving…

From ordering to shipping to receiving I didnt have to worry about my order I had updates. The Item I received was even better than I thought it would be. I had a treat bag personalized the photo was clear the bag was way better quality than I thought it would be. Very Pleased

5 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

The ornament turned out great

The ornament turned out great! A gift for my daughter for her tree to celebrate her engagement! Loved it!

12 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 5 out of 5 stars

The floor mats I received look better…

The floor mats I received look better than the proof picture!!
I'm am really satisfied with them and will be telling all me friends the where and how to get them.

26 November 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 1 out of 5 stars

Misleading arrival times. Comes from China

Misleading arrival times. Item promised with a 10 day lead time. 2 weeks later, item is still in China. Please be aware that items come from China. You are better off ordering directly from China, pay a third of the price. I ordered my items because I was under the impression it was coming from USA. I would not have ordered Christmas gifts on 12/1 knowing it’s coming from China. Filing a report with credit card company. You are warned. Emails are AI responses.

3 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 1 out of 5 stars

BEWARE!!!

BEWARE!!!! Advertised an American company, doesn't disclose items are from Asia and communist countries. Items take a very long to to arrive or not at all. Tracking is worthless. Still waiting for the item i ordered (because i thought it was an American made product, not from China). The company advertises it is an American company out of New York but doesn't disclose product is made overseas. Do not support this company, support actual American companies with American made merchandise not communism.

8 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

I love the quality of the material and…

I love the quality of the material and the picture came out great. Would definitely recommend this company
Would purchased other items definitely

18 November 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 5 out of 5 stars

I am more than pleased with my…

I am more than pleased with my purchase! I think it is such a wonderful idea to have your furry loved ones faces all over my pj pants! Thank you so much!

16 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Engagement photo ornament…

I had a custom ornament made from one of my daughter’s engagement photos. The ornament is super high-quality and very thick acrylic material. It’s very cool because it is dual sided. What an amazing product they make at GeckoCustom! I will definitely be back for more!

1 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

I loved the pajama pants

I loved the pajama pants! Soft material, the picture was perfect and from the time I placed the order to the time I received them was very quick!! Will definitely use GeckoCustom again!!

1 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

Adopted dog mug. Very pleased.

Very pleased. My Sister-in-Law is going to love this mug. Great quality and detail. And quick shipping.

25 November 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

I purchased 4 pairs of jogging pants…

I purchased 4 pairs of jogging pants for my 4 grandson's. They all turned our adorable. Great product and fast delivery. I can't wait to give them to my grandson's for Christmas. A+

5 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I sent an email regarding a purchase I made (the personalized face pajama pants) and they responded in a timely manner with more than enough information regarding the order. It actually arrived the day after I sent the email but the promptness and thoroughness is appreciated. It took awhile (3 weeks) but I ordered with that in mind knowing it would take a bit. Would order again.

12 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

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