GearUp Motorcycles Reviews 

28
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Just bought a Lexmoto Scooter from theses guys. Outstanding customer service. Kept me in the loop. And the driver tracking was a massive help. Thankyou

Rated 5 out of 5 stars

I bought myself a motorbike and my daughter her 1st bike from these guys and it was a great buy on both bikes then I part exchanged my bike for a cfmoto 650mt a year later and got a great deal everyth... See more

Rated 1 out of 5 stars

What a shame I can’t rate this company 0 WARNING TO OTHERS do not be scammed by this company selling motorcycles when it doesn’t fit the description. He’s done a dodgy MOT as the motorcycle has fault... See more

Company replied

Rated 5 out of 5 stars

A* service, quick and easy delivery. First time getting a 125, seller answered all questions and provided full log book and green slip, with free hpi report and MOT. Would highly recommend, very nice... See more

4.1

Great

TrustScore 4 out of 5

28 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(28)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish there was an option for 0 stars

I wish there was an option for 0 stars. The whole experience was nightmarish. I paid a deposit of £250 for a scooter, the scooter was brought to me and was in terrible condition. I told them I did not want to purchase it in such terrible condition. They got angry and left, I had to beg for my deposit back! They became impossible to contact so I left comments on their Facebook page in the hope someone would contact me instead they blocked me! When they finally did contact me I was told to remove my comments or I would not be getting any of my money back. I begged and begged for days to just return my money. I have still not received a penny. I was forced to contact my bank to try and get the money back. Just an all round terrible experience. I advise anyone to stay away from this “company”.

They have not replied to me since stealing my money but now I have left bad reviews they are finally replying! It’s clearly getting to them. I’m happy to lose my money as long as everybody who reads this never does business with them. Hopefully I’ve saved a few people from being scammed like I was. I have a good job thank you and I am an honest hard working person, more than can be said for you. Making a living off stealing peoples money.

STAY AWAY FROM GEARUP MOTORCYCLES aka R S MOTORBIKES (ON FACEBOOK)

EDIT March 2026 - still had absolutely no contact with Mr Suleman but for some reason he has decided to reply to me after all this time. His company is clearly not doing so well and we know why. Still no refund received from him even though he says otherwise. I have full bank statements to prove this. Absolute robbers. Again I stand by what I said STAY AWAY FROM THIS COMPANY IF YOU WANT A RELIABLE BIKE. GO TO A REPUTABLE COMPANY INSTEAD. YOU WILL BE GLAD YOU LISTENED TO ME!

16 October 2024
Unprompted review
GearUp Motorcycles logo

Reply from GearUp Motorcycles

This review contains serious claims that are simply not true, so we need to correct the record. The deposit referred to here was fully refunded, and we hold clear transaction evidence to confirm this. At no point have we retained or “stolen” any money, and suggesting otherwise is a false and damaging allegation. We take our reputation and customer dealings seriously, and we operate with full transparency in every transaction. Making fake accusations and claims of this nature do not reflect the reality of what occurred. The scooter was in great condition and at no point did you tell our drivers you did not want the bike and they also have dashcam proof of this too with audio. If trustpilot allowed files to be added to this we would show the real condition of the bike as well as the audio recording on delivery as well as the refund transaction details. Yes we did email you many times which we would happily add on this review if it was possible. upon contacting you we was met with verbal abuse and serious threats to our staff which we do not tolerate which we have reported.

Rated 5 out of 5 stars

Professional, fast and trustworthy

I originally made an enquiry about one of their bikes for my son but discovered that someone had got to it before us. They immediately made a new bike available to us before it had been listed and the whole process was great. Clear communication, a video on request, the bike was checked over and repaired before sale and it was brought down from Leeds by a really friendly and knowledgeable pair of delivery men. After chasing around private listings for the Yamasaki it was reassuring to deal with some experienced pros and would definitely recommend to others.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

A* service

A* service, quick and easy delivery. First time getting a 125, seller answered all questions and provided full log book and green slip, with free hpi report and MOT. Would highly recommend, very nice guy will definitely be going back in the future.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

I am happy with the buying experience

Seller was honest with me about the vehicle, they were very helpful and friendly. Delivery went very smoothly, all of the documents were present, they serviced and MOTem the vehicle before selling, and as a small little addition, my vehicle came with almost full tank. Pleasant people, i was very happy with the service :)

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Very professional, friendly, helpful. Answered my questions about mopeds as I have never bought one before. Sorted all the paperwork out for me. Delivered the same day for me. Gave me the log book and key even though I hadn’t paid all the money. I will be returning to get any future bikes from them. They also offer after care and MOTs. Very honest, trustworthy and just really nice guys. Thank you.

23 May 2024
Unprompted review

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