GearLit Reviews 

287
•
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

10/01 wanted to update and change my score. Gearlit reached out to me and apologized for the lack of response. They did refund the 2nd ornament. The ornament did arrive from China this week. It does... See more

Rated 1 out of 5 stars

I made a special valentine order for my wife. It was a picture of her showing her favorite horse. They sent me the product which depicted her riding a different horse. Imagine the disappointment we b... See more

Rated 5 out of 5 stars

I'm not one to usually write a review but I wanted to let you know how my experience went. When I received my canvas picture it had 3 slits in it and I was upset, but as soon as I emailed gear lit wit... See more

Company replied

Rated 1 out of 5 stars

So far I have nothing good to say about this website. It says that mugs are shipped within 3 business day, it's been 9 days and it still not sent. Support is lying though their teeth trying to jus... See more

Company details

  1. Gift Shop
  2. also in
  3. T-Shirt Store

Written by the company

Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com


Contact info

2.8

Average

TrustScore 3 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(287)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Unfortunately

Unfortunately, the print was a a bit erased when I received my gift.

18 February 2022
GearLit logo

Reply from GearLit

We are very sorry to hear we were not able to meet your expectations with the gift. We want to make this right for you and hopefully, turn it into a better experience for you. Therefore, please check your email & provide with some photos, so we can provide you with proper solution.

Rated 5 out of 5 stars

I received the mug/cup I ordered

I received the mug/cup I ordered, just as I had picked it out . Thanks.

18 February 2022
GearLit logo

Reply from GearLit

We are more than happy to hear that you're satisfied with your mug, Darlene! Thank you for your feedback.

Rated 5 out of 5 stars

Thank you!

Ordered a mug as a last minute christmas gift and am definitely pleased. My order was processed quickly and the mug is perfect. Highly recommend!

9 January 2022
GearLit logo

Reply from GearLit

We are more than happy to hear that you're satisfied with your item. Thank you for your feedback.

Rated 5 out of 5 stars

The first order

The first order was exactly what I ordered, very fast shipping, Pleasant experience. Second order has not yet been received. That experienced follow.

9 January 2022
GearLit logo

Reply from GearLit

Hi there, it's unfortunate that you haven't received your second order. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Rated 3 out of 5 stars

Love the design of my t-shirt but too small

Love the design of my t-shirt, it came out exactly like I hoped. Delivery was prompt. Unfortunately the sizing was disappointing. I normally wear a 1X but I saw other reviews say the sizing was small so I ordered the 3XL. I can barely get it on. Guess I'll make it into a pillow 😔

8 January 2022
GearLit logo

Reply from GearLit

Hi there, we are sorry to hear that. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Rated 5 out of 5 stars

Beautiful!

I ordered a Christmas ornament and blanket. Both are so cute! The blanket is so super soft and big! My daughter loved them both!

2 January 2022
GearLit logo

Reply from GearLit

Hi Debbie, We are so happy to hear that you are satisfied with our products and service. Hope you guys have amazing experience with the items.

Rated 5 out of 5 stars

Excellent gift!!

2 January 2022
GearLit logo

Reply from GearLit

Thank you so much for your reviews. We hope you have great experience with your item and we will have more chances to support you in the future with the impeccable service.

Rated 4 out of 5 stars

Pros:Loved the idea

Pros:Loved the idea, quality, and timely delivery.
Cons: Only 1. I wish it was a little bigger for the price.

1 January 2022
GearLit logo

Reply from GearLit

Thank you for your review. We are extremely happy to hear that. Our team will try to provide impeccable service so you can have the best experience with us in the future.

Rated 5 out of 5 stars

Absolutely loved it...

Absolutely loved it and it turned out awesome! My boyfriend loved it! Also, I paid for expedited shipping hoping it would arrive prior to Christmas and it arrived 2 days before! Very happy and will order again.

1 January 2022
GearLit logo

Reply from GearLit

It was an honor for our team to create such a meaningful ornament for you, Kati. We are beyond happy to hear about your satisfaction with the item. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Every ornament that I ordered looked…

Every ornament that I ordered looked great and I loved it, and the person receiving it, loved it too!

31 December 2021
GearLit logo

Reply from GearLit

We are truly moved and humbled by your positive review! Thank you for sharing your experience and how much you loved your items.

Rated 5 out of 5 stars

I bought it as a gift for my 2 sons in…

I bought it as a gift for my 2 sons in memory of their palpal in absolutely made their day. Good quality and I would recommend anyone who's interested in going ahead and purchasing the product you will not be disappointed

31 December 2021
GearLit logo

Reply from GearLit

Hi Cheri, We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.

Rated 1 out of 5 stars

I ordered an ornament as a Christmas…

I ordered an ornament as a Christmas present for my new boyfriend. I thought it was cool that I could get it personalized. However, I have not had any contact with the company and no response to my e-mails. I was hoping to have it in time but it hasn't even shipped. Payment was taken out of my account already. This has been a big disappointment.

21 December 2021
Unprompted review
GearLit logo

Reply from GearLit

Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Rated 5 out of 5 stars

Order never came

I have done my best to locate my package, and have come up short each time. I have emailed gearlit, I have called UPS, and I have called USPS. I have filed claims, tracked using the app recommended, and everything else. I have gotten no response from the emails sent to Gearlit. Additionally, I have no way of applying for a refund or even another order to be sent because they are not responding. Please beware before ordering. there are multiple cases on here of customers orders not arriving. Hoping to update with good news because I truly loved the product online.

UPDATE: they did reply to my email and are apparently working on locating the package. I will update if anything comes from this. I do appreciate the response.

UPDATE: Still no order or resolution. I have reached out regarding refund. Will update.

UPDATE: My order came in today. WOW amazing customer service. Their replies were sometimes slow, but always within 30 hours (and considering it’s the holidays right now, I would consider that pretty fast). Great product! Customer Service team deserves a raise for sure!

14 December 2021
Unprompted review
GearLit logo

Reply from GearLit

Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Rated 5 out of 5 stars

I ordered 2 personalized Christmas Tree…

I ordered 2 personalized Christmas Tree Ornaments and they are very cute. They are made of a thin lightweight metal and very colorful. Just like the photos.

8 December 2021
GearLit logo

Reply from GearLit

We are so happy to hear that you are satisfied with our product. Hope you guys have amazing experience with the items.

Rated 5 out of 5 stars

The canvas is absolutely beautiful and…

The canvas is absolutely beautiful and just what I wanted. I highly recommend this company if you are looking for a beautiful customized piece of art! I am so happy with what I got and can’t wait to give it to my husband at Christmas…thank you!!

1 December 2021
GearLit logo

Reply from GearLit

We are so happy to hear that you are satisfied with our product. Hope you guys have amazing experience with the item

Rated 5 out of 5 stars

Great customer service from Gearlit

Great customer service from Gearlit after receiving a a faulty Tshirt. Efficient, great communication and speedy. Will definitely use this company again.
Paula Thomson

23 November 2021
Unprompted review
GearLit logo

Reply from GearLit

We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.

Rated 5 out of 5 stars

This is a wonderful company

This is a wonderful company, they stand behind their products and work to satisfy their customers. Special thanks to Kate

18 November 2021
Unprompted review
GearLit logo

Reply from GearLit

We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.

Rated 3 out of 5 stars

CANNOT REVIEW UNTIL I GET MY ORDER !!

Still waiting for order!

9 November 2021
GearLit logo

Reply from GearLit

Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look