Grandado Reviews 

1,961
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting quick replies and helpful communication when contacting the company. Many people appreciate the efficient resolution of issues, such as receiving replacements without delay or having orders promptly amended by live agents. Reviewers often describe the overall process as smooth and without fuss, noting efficient execution and reliable service. However, some customers also noted concerns regarding product accuracy and quality, with items sometimes arriving incomplete, not fitting as expected, or differing from descriptions. Additionally, a few other people also felt that delivery and tracking could be problematic, experiencing delays, lost packages, or difficulty monitoring their order's journey.

What people talk about most

Product

Customers had ambiguous experiences with product, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast delivery times,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the good quality, sturdy,... See more

Service

Reviewers mention positive feedback about service, with many describing it as very good and reliable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good experience and item as described. I had great tracking initially but on arrival in UK, I was unable to see where item was! I contacted Grandado and had a quick reply with the UK tracking code... See more

Company replied

Rated 4 out of 5 stars

Product did not fit,contacted company, and was offered a increased store credit, which I declined.A full credit was deposited to our Paypal account without any dramas.This is a happy customer

Company replied

Rated 4 out of 5 stars

My clock temperature was not accurate. I was sent another clock without delay and so far the temperature is reading correct.

Company replied

Rated 5 out of 5 stars

I placed an order without creating an account by using Paypal. As soon as I placed it I realised I had ordered the wrong colour. I thought I would have a real problem correcting that as I had no acc... See more

Company replied



Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(1,961)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The item arrived on time

The item arrived on time, but after reading everyone's comments, no one really explained if these corrected their eyesight. Everyone is talking about how quickly the parcel was delivered, which is great, but do they work?

17 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Joy,

Thank you for your review.

We appreciate the feedback! If you need more details about how the product works, feel free to contact us.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Refund timely received

I ordered for mass air flow sensor.I got the order but it didn’t match my car. I requested for refund and I was timely refunded and asked to keep the item.Sure a surprise to me because for others,you will be asked to return the item before refund.
Thank you
Henry Okezue IRL
Order no N80000471115
GRAN-IRL-235231

10 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Henry,

Thank you for your review.

Glad we could process your refund quickly and that you had a smooth experience, hope to see you again!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 3 out of 5 stars

Order arrived in good time but was…

Order arrived in good time but was faulty. Currently seeking refund

10 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Felix,

Thank you for your review.

Sorry your order arrived faulty! Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Very good arrived earlier than expected

Very good arrived earlier than expected

12 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Michael,

Thank you for your review.

Glad to hear your order arrived earlier than expected—enjoy!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Excellent experience

Excellent experience

18 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Horea,

Thank you for your review.

Happy to hear you had an excellent experience!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Excellent service very satisfied earlier than expected and…

The veil came earlier than expected and we were updated every step of the way would definately recommend and purchase again.

1 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Mrs. Kissack,

Thank you for your review.

Glad to hear your order arrived early and that you were updated along the way, appreciate the recommendation!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Top quality product

Top quality product, no issues at all, will use again

18 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Kieran,

Thank you for your review.

Great to hear you’re happy with the product, hope to see you again!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Great site

Great site. Fast delivery

13 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Mick,

Thank you for your review.

Fast delivery and a great site, love to hear it!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

I'm satisfied with the product

I'm satisfied with the product, I got what I expected. The process of ordering is straightforward and the product arrived way faster than I expected. All in all, I'm a satisfied customer, I recommend the service for everyone.

10 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Corvus,

Thank you for your review.

Glad to hear everything went smoothly and your order arrived even faster than expected, appreciate the recommendation!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

product arrived promtly

product arrived promtly, great product, i am very happy with product and service provided,

4 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Kevin,

Thank you for your review.

Prompt delivery and great service, happy to hear it!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Samsung A10 leather case.

Hi, just to let you know I have been trying to find a new leather looking cover for my Samsung A10 phone.
All the local shops in Town never had any. So I tried the Internet and came across Grandgado.com obviously never heard off them. But, I thought I would give them a go. Waiting for delivery did take some time. But it arrived and I'm very happy with it. Also I choose red for a change.

17 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Tony,

Thank you for your review.

Glad you gave us a try and are happy with your new case, red was a great choice!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 4 out of 5 stars

ordering the item was simple

ordering the item was simple and straight forward.
It arrived on time and was as advertised. this is the secondtime I have ordered from this website an did not have any complaints.

24 February 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Gerard,

Thank you for your review.

Happy to hear everything went smoothly again, appreciate your repeat order!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Good service we got our parcel early…

Good service we got our parcel early and to the right address.

7 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Peter,

Thank you for your review.

Glad your parcel arrived early and at the right address, enjoy!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 1 out of 5 stars

Total scammers stay well away

Total scammers stay well away . I placed the order and 6 weeks later they said it's been delivered. I then went on there chat line and the guy said its delivered then he changed his mind and said its lot in the post . Total scam

17 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Raymond,

Thank you for your review.

Sorry for the confusion with your order! To be able to resolve your problem I need to find your order, please share with me its details. I clicked "find reviewer".

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 4 out of 5 stars

Delivered quickly in good condition and…

Delivered quickly in good condition and grandparents I ordered the wall lamp for are very happy with it!

11 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi,

Thank you for your review.

Happy to hear the wall lamp arrived quickly and that your grandparents love it!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 4 out of 5 stars

Delivery was much quicker than…

Delivery was much quicker than expected. Thank you

10 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Liz,

Thank you for your review.

Great to hear your order arrived faster than expected, enjoy!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Great value for money

Great value for money, very quick delivery and I will definitely use again thankyou

14 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Chris,

Thank you for your review.

Great value, quick delivery, sounds like a win! Glad you’ll shop with us again.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Swift delivery time and excellent…

Swift delivery time and excellent communication throughout. Item arrived well packaged and as described.

4 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Michael,

Thank you for your review.

Glad you had a smooth experience with fast delivery and great communication, appreciate your feedback!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Sleep headphones

Exactly what I ordered and great quality 👍

3 March 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Declan,

Thank you for your review.

Awesome to hear your sleep headphones arrived just as expected and are great quality!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

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