A good experience and item as described. I had great tracking initially but on arrival in UK, I was unable to see where item was! I contacted Grandado and had a quick reply with the UK tracking code... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product did not fit,contacted company, and was offered a increased store credit, which I declined.A full credit was deposited to our Paypal account without any dramas.This is a happy customer
Company replied
My clock temperature was not accurate. I was sent another clock without delay and so far the temperature is reading correct.
Company replied
I placed an order without creating an account by using Paypal. As soon as I placed it I realised I had ordered the wrong colour. I thought I would have a real problem correcting that as I had no acc... See more
Company replied
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Grandado
Hi Dan,
Thank you for your review.
Nice to hear the item matched the description and the experience was easy.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Roger Younger,
Thank you for your review.
Great to hear you are satisfied with the value and delivery.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Cat comb
Weirdly I wasn't expecting my order to go that well, but Gradado have excelled my expectations, so very well done!! No fuss, very quickly executed at amazing speed, still can't believe my luck as I had never used this company before, item was so cheap, no postage quick delivery amazing
5 March 2026
Unprompted review
Reply from Grandado
Hi Kathy Short,
Thank you for your review.
Great to hear your first experience exceeded expectations and that the delivery was fast and smooth.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Prompt an good quality. Better than expected
The charger came sooner than expected it works well and is exactly as descibed
3 March 2026
Unprompted review
Reply from Grandado
Hi John Guy,
Thank you for your review.
Nice to hear the charger arrived sooner than expected and works just as described.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The hose is not available in UK but is…
The hose is not available in UK but is fitted to comercial sink tap. It was supplied quickly and at a reduced cost.
13 March 2026
Unprompted review
Reply from Grandado
Hi David Moore,
Thank you for your review.
Glad to hear you found the hose you needed and that it arrived quickly at a good price.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Tried to cancel my order but was told…
Tried to cancel my order but was told that process could not be stopped. Received item decided not to return it as postage expensive
19 February 2026
Unprompted review
Reply from Grandado
Hi Mr Tony Bailey,
Thank you for your review.
We understand your concern about the cancellation process and appreciate your feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Order placed on a Sunday
Order placed on a Sunday, goods received as per the order on the next Wednesday. Wonderful service. Goods exactly as described, I would definitely use them again.
11 March 2026
Unprompted review
Reply from Grandado
Hi Mr Robert McWilliam,
Thank you for your review.
Wonderful to hear your order arrived quickly and exactly as described.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Robert Lee,
Thank you for your review.
Great to hear the item fits perfectly and offers good value.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The item i paid for didnt work and I…
The item i paid for didnt work and I asked for but did not reive a refund.
10 March 2026
Unprompted review
Reply from Grandado
Hi,
Thank you for your review.
We are sorry to hear the item did not work. Please share your order details with us so we can check this and help resolve the issue.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Really good product good quality will…
Really good product good quality will be buying more from these
17 March 2026
Unprompted review
Reply from Grandado
Hi Luke,
Thank you for your review.
Great to hear you are happy with the quality and plan to order more.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fast dispatch arrived quicker than…
Fast dispatch arrived quicker than estimated delivery, packaged well, pleased with Item *****Thanks*****
3 March 2026
Unprompted review
Reply from Grandado
Hi Ian,
Thank you for your review.
Nice to hear your order arrived quickly, was well packaged, and met your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Mark Purvey,
Thank you for your review.
Glad to hear the delivery was quick and the product met your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Antonio Silva,
Thank you for your review.
Nice to hear you had a good experience with quick delivery.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
A good experience
A good experience and item as described. I had great tracking initially but on arrival in UK, I was unable to see where item was! I contacted Grandado and had a quick reply with the UK tracking code and, apart from a delay by the courier, arrived in good time and we'll within published time
17 March 2026
Unprompted review
Reply from Grandado
Hi dave smith,
Thank you for your review.
Glad to hear the item arrived in good time and that our team could help you with the tracking details when needed.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good service by Grandado
The Web site was easy to navigate , and I could choose my items easily.
Payment with my Visa card was easy, and the items arrived within the expected time. Well done...
12 March 2026
Unprompted review
Reply from Grandado
Hi Andrew Fussell,
Thank you for your review.
Great to hear the website was easy to navigate and that your order arrived within the expected time.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
They wont send return label for my…
They wont send return label for my package, ive reported them to clear pay and stopped payment, they are shocking customer service, im not impressed at all, so I report these scammer to every channel there on thank you paul unhappy customer
12 March 2026
Unprompted review
Reply from Grandado
Hi Paul Hicks,
Thank you for your review.
We are sorry to hear about your experience with the return and that you have not received the return label in time. As I checked, my colleague has contacted you. The return label was sent to you.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fast delivery and the best price I…
Fast delivery and the best price I could find.
4 March 2026
Unprompted review
Reply from Grandado
Hi David Owen,
Thank you for your review.
Great to hear you received your order quickly and found a good price.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very good quality item and very useful…
Very good quality item and very useful and easy to understand website
11 March 2026
Unprompted review
Reply from Grandado
Hi Gvidas,
Thank you for your review.
Nice to hear you are happy with the quality of the item and found the website easy to use.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Shoes feel very cheap and are quite…
Shoes feel very cheap and are quite thin so my feet don’t fit in them.
20 February 2026
Unprompted review
Reply from Grandado
Hi Craig Rankin,
Thank you for your review.
We are sorry to hear the shoes feel too thin and that the fit is not comfortable for your feet. I will contact you via your email address. I believe we will find a solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Dissatisfied customer! Advert was very misleadings
Advert was very misleading. I understood that I was purchasing a PAIR of silicone oven gloves. It certainly appeared that way from the advertisement. Then when it eventually arrived, it was just one!!
So I found another advertisement from a different company selling a PAIR of the very same silicone oven gloves for less than the price of the ONE glove that I had received from you ! Not a happy customer!
4 March 2026
Unprompted review
Reply from Grandado
Hi Jan,
Thank you for your review.
We’re sorry to hear that the product did not meet your expectations. That’s certainly not the experience we want for our customers. Please share your order details with us so we can review this problem.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.