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Gaugemaster.com Reviews 472

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TrustScore 4.5 out of 5

4.6

Hobby Store
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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the prompt and efficient delivery service, often noting that their orders arrived quickly and were well-packaged. People frequently highlight the competitive pricing and the wide selection of products available, making it easy to find what they need. The overall service is described as excellent, with many appreciating the ease of ordering and the helpfulness of the staff. However, some customers also noted occasional issues, such as a lack of notification for out-of-stock items or delays in receiving replacements. A few other people also felt that the website's search function could be improved, and some products lacked clear pricing or descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting good quality, a great range of items, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Service

People report positive experiences with service, consistently praising the excellent and great service... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and trouble-free, often... See more

Price

Customers had positive experiences with price, consistently reporting great, decent, and good prices on a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered some fleichmann profi track, point motors and controller.shipped via ups and delivered a couple of days later. go to gauge master because they have a good selection of European n gauge track a... See more

Rated 5 out of 5 stars

This is the first time I’ve used Gaugemaster, but not the last!, I found the website really easy to use and found that the products I ordered were really competitively priced. I felt that the 10% disc... See more

Rated 5 out of 5 stars

I have been doing business with Gaugemaster for just over a year now, and I've never been disappointed with their value or more importantly their service. Never had any issues with deliveries at all.... See more

Rated 5 out of 5 stars

I have dealt with this company many times before and they have been excellent every time. All my orders have been delivered FOC as I have not been in any rush for delivery so took advantage of their f... See more

Company details

  1. Hobby Store

Written by the company

Gaugemaster - The Model Shop for Big Imaginations. Gaugemaster are one of the largest model shops in the UK, with over fifty thousand products listed – many of which are in stock. We stock the finest model railway items from companies from all around the world, so you will almost certainly find what you need – no matter what scale, period, or location you model. Our friendly, helpful staff are only a phone call or an email away.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

472 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely little model

Lovely little model; very little ! It was a lot smaller than I'd realised but that was my fault and I can stick it on top of my machine easily. Good price, well packed and fast shipping. Probably a one-off purchase for me but I would definitely recommend this seller.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Well worth a visit

I have been using Gaugemaster for years now.
The staff have always been extremely friendly and helpful. This is a great place to go to even if your new to modeling.They have a great stock for all your modeling needs I would highly recomend a visit.

10 November 2025
Unprompted review
Rated 4 out of 5 stars

Generally pretty good.

I had a bit of a problem finding the item on the website but it didn't take too long and from then on the service was excellent, very quick response and delivery of goods.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I have dealt with this company many times before and they have been excellent every time. All my orders have been delivered FOC as I have not been in any rush for delivery so took advantage of their free postage over a certain amount. They nearly always have stock in of items that I want with stock levels shown on the website. Items are always well priced and packed.Very rarely do I need to order elsewhere. I would highly recommend this company for your model requirements.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

ordered some fleichmann profi track

ordered some fleichmann profi track, point motors and controller.shipped via ups and delivered a couple of days later. go to gauge master because they have a good selection of European n gauge track and accessories always in stock.my go to shop for fleichmann and British outline n gauge.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Very easy to find and place the order. The controller was in stock and getting it from the official manufacturer is always better in my opinion.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Free postage, arrived within 48 hours, well packed. Good communication.

12 September 2025
Unprompted review

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