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We now maintain over 10,000 installations across the UK in homes and businesses of all ages, sizes and styles. We have installed and continue to maintain a vast array of different systems, ranging from timber 5 bar electric gate systems to gates on his...
United Kingdom
2.7
5 reviews
Hasn’t replied to negative reviews
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This company are rip off merchants . Do unnecessary call outs to obtain more money from customer . Their call out response is good but down hill from there . Technician tells you one thing and company do something else to enable a further visit. Without explaining
A company that makes money out of post installation call out costs . They wanted to charge me over £40 for a replacement zapper and another call out cost to mate it to the motherboard . These zappers are a couple of dollars from China . THe whole system in our 15 year old close has been unreliable and I’ve seen numerous technicians come every year . They need serious competition in our area
Firstly they were very fast at being able to get someone out to me, that’s why they get 2 stars and not one. After that it was downhill, sent out an inflated invoice for the call out charge adding 15 minutes of time to the bill ( only here for an hour but charged hour and a quarter), still waiting for a reply to my email from over a week ago. Then took several days to advise repairs needed together with several what they called safety measure add ons that I don’t need. Have just been advised after several days of asking for a quote for just the repairs that I have to have the add ons and at what I think is a very expensive amount. It seems they are all about the money and not customer service. Other gate companies are available, suggest you use them
Further, you only need to see how long (2 months) it took them to reply to my review to see how unimportant customer satisfaction is to them.
Reply from Gate-A-Mation
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us did not meet your expectations. While we’re pleased you found our initial response prompt, we understand your concerns and would like to address them fully.
Invoice and Pricing Concerns: We apologise if there was any misunderstanding regarding the time billed. Our invoicing reflects industry-standard practices, but we will review this matter to ensure everything is accurate and transparent.
Further, we strive to provide clear and competitive pricing. We are happy to revisit the quotation if you’d like.
Communication Delays: We are sorry for the delay in responding to your email and providing a breakdown of the work carried out. We recognise the importance of timely updates and are working to ensure this doesn’t happen in future.
Safety Recommendations: Safety is at the heart of what we do, and our recommendations aim to reduce risks and ensure compliance. We are happy to review and clarify the details provided in your quotation to address any concerns you may have.
We genuinely value your feedback and are committed to resolving these concerns to your satisfaction. If you’d be happy to discuss this further, we’d welcome the opportunity to make things right.
Thank you,
GAM Team
Absolutely excellent service. Very impressed with the speed at which someone was able to come out to us and also the efficiency of the whole company. I received professional service and helpful advice. Thank you, Gate-a-Mation.
You need to tell your guys to not leave the engine idle when parked for 30mins in London... They were parked in front of 29 Sheffield terrace, London (Plate = WP70 GRF). On top of that, they were parked on a resident bay.
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