Worst delivery experience
31 March 2026
Unprompted review
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Company details
Information provided by various external sources
Gastrobedarf vom Fachhandel zu Top Preisen bei GASTRO-HELD online ordern! ★ Jetzt in den GASTRO-HELD Gastrobedarf Online-Shop!
Contact info
Germany
- gastro-held.ch
1.6
Bad
122 reviews
Hasn’t replied to negative reviews
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Terrible experience with Gastro Held — avoid!
I ordered items from Gastro Held, paid in advance — but the delivery never arrived, and all my emails and calls have been ignored. Their customer service is completely unresponsive, and I’m still waiting for a refund months later. TrustScore 1.5/5 says it all — this company simply doesn’t deliver.
26 November 2025
Unprompted review
I ordered a metal cabinet and the…
I ordered a metal cabinet and the service from Gastro Held was good in relation to the low price. I will recommend that you are in contact with the shipping company directly to secure your delivery, particularly if you live on a small street due to their large trucks. The delivery by the truck driver was excellent!
31 July 2025
Unprompted review
Don't use these people
Don't use these people. I ordered a number of items that they said were "ex stock", 2 arrived at random points during the next 2 months. One has never arrived 4 months on.
24 May 2024
Unprompted review
Be careful
Be careful! Horrific customer experience! I ordered a new pasta machine for several thousands of euros and the machine is not working: This is not the fault of Gastro-held, but when I tried to contact customer services to fix the issue, I get a call centre visibly outsourced to a 3rd party company which is only capable of repeating every time I called : ”we transmitted your demand to technical services and they will call you back.” But nobody is calling back after 4 requests by phone. Same silence after 2 direct mails! No answer and I don’t know what to do now, except posting my frustration here and warning future potential victims!!!
15 October 2023
Unprompted review
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