Rough start. Bought on Amazon and was referred to Garvee for Warranty info, and a flyer from Garvee for an extended Warranty was included in the paper work with my purchased AC. The rough part was con... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a carport off of TikTok shop. One package half the roofing sheet metal was damaged beyond use. TikTok offers a complete return and the buyer pays the shipping. Fiona at garvee was great t... See more
Company replied
The product is sturdy and exactly as pictured. Customer service is quick, polite and advocates well. I had to reach out to customer service because one of the two raised beds had scratches through th... See more
Company replied
The fork attachment arrived in just a couple days which was impressive, although the box seemed to have been through a grinder(should have taken a picture)but everything was there and so easy to attac... See more
Company replied
Company details
Written by the company
Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain in China and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Contact info
4215 E Airport Dr, Ontario, CA 91761, USA, 91761, Ontario, United States
- +1 888 891 2855
- support@garvee.com
- garvee.com
3.6
Average
689 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was excellent
The customer service was excellent. We had purchased a 2-car carport and unfortunately the delivery driver did not deliver all the boxes. I contacted customer service and they were so helpful and made sure we got the missing box shipped to us quickly.
5 January 2026
Unprompted review
Reply from Garvee
Hello,
We were truly delighted to read your review calling our customer service excellent, and to learn about your experience with the double carport, where some boxes were missed by the driver upon delivery, and you received the missing items promptly after our customer service team followed up on your feedback. We would like to extend our sincerest gratitude to you! Thank you for your understanding, trust, and recognition of our customer service efforts.
We sincerely apologize for the inconvenience caused to your installation and use of the product due to the missing boxes during delivery. It has always been our unwavering service principle that our customer service team will follow up on issues and coordinate spare part shipments with full effort as soon as we receive your feedback, ensuring you get the missing items without delay. No matter which link a problem arises in, we will go all out to resolve it for you and spare you the trouble of unforeseen issues.
It is the result we hope for the most that you felt the sincerity of our customer service team and received the missing boxes smoothly. Going forward, we will strengthen communication and verification with our logistics and delivery team, optimize the entire shipping and delivery process, and reduce such missing shipment incidents from the source, striving to bring you a more perfect shopping experience.
If you have any questions or need assistance during the installation and use of your double carport, please do not hesitate to contact us at any time. We will continue to provide you with thoughtful and efficient service as always.
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for your understanding and support. Wishing you a great experience with your product!
Best regards,
I ordered two different sizes of…
I ordered two different sizes of pull-out baskets for my cupboards. They sent 5 of the same size rather than 3 of one and 2 of another. I then had at least 10 emails trying to return the boxes. They wanted me to pay the return postage because the boxes were not defective.
It took more than a month to get satisfaction. I did finally return the boxes that were the wrong size and eventually received a refund.
5 December 2025
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about the frustrating experience you had with your pull-out baskets order, and we apologize wholeheartedly for the stress and hassle this caused you.
Your feedback is a critical alert for us, and we take this issue very seriously. We have already assigned a dedicated specialist to fully investigate this case.
The specialist will reach out to you directly via email within 1-2 business days to walk you through our findings and ensure this never happens to another customer. Please keep an eye on your inbox for their message.
If you need to reach us in the meantime, feel free to contact our support team at any time:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are deeply sorry for the poor service you received. Thank you for taking the time to share your experience. It will help us make meaningful improvements to our order fulfillment and customer support processes.
Best regards,
Thanks to Fiona for your great help.
Thanks to Fiona for your great help.
3 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your positive feedback and for recognizing Fiona’s great help, we truly appreciate it.
Providing attentive, reliable support is what we strive for every day, and it makes us happy to know Fiona was able to assist you well. We will definitely pass along your kind words to her—they mean a lot to our team.
We value your trust and support, and we look forward to offering you the same great service whenever you need us in the future.
If you have any questions or need further assistance down the line, please don’t hesitate to reach out.
support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM, PST)
Best regards,
Actually the worst customer service…
Actually the worst customer service I’ve/ my sister has ever experienced. My sister bought me one of their espresso machines for Christmas and the grinder on it doesn’t work. Instead of rectifying the situation and either giving a refund or an exchange, they’ve gone back and forth with my sister for almost a month. Support tells her to send in videos, so we do and they still argue. Customer service says they’ll send a return label within 24 hours, which we never received. I’m not sure why it would ever take 24 hours to generate a return label. To top it all off, they won’t let her speak to a supervisor, says they don’t have one, and offered her $50 so we could just go buy a separate grinder. $50 for a nearly $300 machine. DO NOT BUY FROM HERE! Oh and the machine is under warranty for a year and we still can’t get anyone to do anything.
14 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about the terrible experience you and your sister have had with our espresso machine and customer service.
We apologize for the back-and-forth after you sent the required videos, the missing return label that never arrived, the inability to connect you with a supervisor, and the unsatisfactory $50 offer for your nearly $300 machine that’s still under its one-year warranty.
To resolve this immediately and properly, we need to locate the original order first. Since the machine was purchased by your sister, we are unable to pull up the order details using your email address. Could you please share your sister’s order number with us?
Once we have the order number, we will assign a dedicated specialist to your case right away to rectify this without further delays.
Again, we are deeply sorry for the disappointment we’ve caused you. Please reach out at your earliest convenience with the order number, or contact us directly if you have any questions:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM, PST)
Best regards,
I ordered a kids vanity for christmas…
I ordered a kids vanity for christmas for my granddaughter. When my husband put it together, the lights did not work. I was inside my 30 day return window whewn I contacted Garvee. This has been going back and forth for a while with absolutely no resolution and no one cares to help me. I just keeop going in circles. No one will get me to a Management person to resolve my issue. Its a slap in the face when your told "quote: we can offer you a 50.00 refund, because you are outside your 30 day window". I was not out of that window when I contacted you when I saw the lights did not work and its not my fault the product failed to work. Customer service is awful. Its alot like dealing with the airlines to get a refund. I am a very unhappy and frustrated customer. I hope that someone from Garvee will see this review and contact me!! I tried to email other emails, with no response or the email was no longer good.
14 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly filled with guilt and remorse as we read your feedback. The children’s vanity table, which you carefully prepared as a Christmas gift for your granddaughter, had a malfunctioning light right after assembly. You reached out to us promptly to resolve the issue, yet you never received an effective solution. Instead, you faced unresponsive service, unreasonable refund offers, and even dead ends despite trying multiple communication channels. We offer you our deepest and most sincere apology for the frustration and distress this terrible after-sales experience has caused you!
We fully understand your anger and dissatisfaction, and we are well aware that this incident has severely betrayed your trust and caused you great distress.
To make amends for our mistakes and resolve this matter properly, we have urgently applied for an exclusive solution for you: we will send you a brand-new children’s vanity table at no cost to you, and you will not be required to return the defective unit.
May we kindly ask if you would accept this solution of receiving a replacement product?
If you agree, please let us know, and we will immediately flag your request as our top priority to expedite warehouse preparation and shipping. Once the new product is dispatched, we will send the tracking number to your contact without delay for you to check the delivery status at any time. Meanwhile, we have launched an internal review and will rigorously revamp our customer service processes to ensure that every customer’s request is addressed promptly and efficiently moving forward.
If you have any other reasonable requests, please feel free to let us know, and we will fully cooperate with you to reach a satisfactory resolution.
Support Email: support@garvee.com
Telephone: +1 888 891 2855
We apologize again for the awful experience we put you through, and sincerely hope you will give us a chance to make this right.
We look forward to your reply.
Best regards,
Customer Service 5 Star ⭐
My customer service experience was excellent. The timelines of the interactions and feedback was great and I have no complaints.
5 January 2026
Unprompted review
Reply from Garvee
Hello,
We were absolutely thrilled to read your review saying that the customer service experience was fantastic, as well as your recognition of the timeliness of our communication and feedback, along with your sincere comment that you have no complaints whatsoever. Our entire team is greatly encouraged, and we want to extend our sincere gratitude to you right away! This endorsement is the greatest compliment to our customer service efforts.
Efficient communication and timely feedback is the core standard we uphold for our customer service team. We deeply understand that only by responding to customer needs promptly and following up on issues efficiently can we save you unnecessary trouble and bring you peace of mind throughout the process. The fact that you felt the efficiency of our service and had no dissatisfaction at all is exactly the goal we have been striving for.
Should you have any new needs or questions during your product usage in the future, please do not hesitate to contact us. We will continue to maintain this high standard of efficient service and reciprocate your trust and support with a more professional and caring attitude.
Support Email: support@garvee.com
Telephone: +1 888 891 2855
Thank you again for your positive review and encouragement.
Wish you a pleasant life and all the best in everything!
Best regards,
Bought 3 rugs all different sizes
Update: Garvee has since resolved my issue & sent me a new rug! I do appreciate them standing behind their product. May have taken a good 4 weeks but in the end made it right & I thank them for that! Bought 3 rugs all different sizes. One rug had pilling issue after only having for 2 months. Same amount of wear if not less than the other 2. Same way of vacuuming all 3. Sent pictures of pilling on the one rug. Sent to "resolution team". Came back that it must be something I am doing to rug. Horrible customer service. Apparently they are trying to verify this. I spoke to Jerillyn at Garvee via email. Final response from from "resolution team" was sent to her today. They suggest I cut my new rug to take care of the pilling. There is no reference number on email.
10 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about the pilling issue with your rug and the disappointing response you received from our resolution team. It is completely unacceptable that your valid concern was dismissed as something you did wrong, especially since you cared for all three rugs the same way, and this one showed issues after just two months of use. We owe you a heartfelt apology for the lack of empathy and support you received; this falls far short of the service we promise to every customer.
We take your feedback very seriously and want to make this right for you. We will immediately assign a dedicated specialist to re-investigate your case thoroughly.
Could you please share your order number via our official customer service backend system?. Once we have these details, our specialist will re-evaluate the product issue and work with you to find a fair and satisfactory resolution.
If you have any additional details about your communication with the resolution team, feel free to include those too. They will help us get to the bottom of this faster.
You can also contact us anytime at:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are deeply sorry for the frustration and disappointment we’ve caused. We hope you will give us a chance to make amends.
Best regards,
This review should be negative 5 stars…
This review should be negative 5 stars as their customer service and follow thru suck. I received a box scraper before Christmas and it was missing many bots to put it together due to being dropped. I have been calling and emailing consistently and only get via email obviously a AI response and when you call it goes to a call center that can only email. To this day I do not have the bolts to put together what has now become #400 piece of metal sitting on my patio and not a viable piece of farm equipment. I would NEVER recommend Garvee to anyone!!!
13 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about the terrible experience you’ve had with your box scraper purchase and we are deeply apologetic for the frustration caused by missing parts, unresponsive support, and the lack of follow-through that left you with a $400 piece of unusable equipment on your patio.
To make this right immediately, we have assigned a dedicated specialist to your case. This specialist will reach out to you directly via email within the next 24 hours to gather any necessary details, investigate the missing parts issue thoroughly, and work toward a satisfactory resolution for you.
Please keep an eye on your inbox, including the spam folder for their message. If you don’t hear from us within the specified time, or if you need to provide any urgent information in advance, feel free to contact us anytime at:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are profoundly sorry for the hassle and disappointment we’ve caused. We hope to have the chance to make amends and regain your trust.
Best regards,
No refund on defective product
I purchased an ice maker that was defective. I called the Garvee Customer Care number 5 different times. Each time they told me that they would submit a ticket and Support would be contacting me within 24-48 hours. Not once was I contacted. I lost my money - I'm hoping this review will help the next person avoid losing money!
26 December 2025
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about your frustrating experience with the defective ice maker and the lack of follow-up after your five calls to our customer care team. It is completely unacceptable that we failed to contact you within the promised 24–48 hours, leaving you without a resolution and out of pocket—we owe you a heartfelt apology for this failure of our service.
Your trust and money matter to us, and we are committed to making this right for you. We have immediately assigned a dedicated specialist to investigate your case thoroughly. This specialist will reach out to you directly via email within the next 24 hours to gather any necessary details, review your order, and work towards a fair and prompt resolution for your refund.
Please keep an eye on your inbox, including the spam folder for their message. If you don’t hear from us within the specified time, or if you need to provide any urgent information in advance, please contact us at:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are deeply sorry for the hassle and disappointment we’ve caused. We hope to have the chance to make this right and regain your trust.
Best regards,
Overcame the problem immediately
Overcame the problem immediately. Curteous people ( Nadia was a jem ). Best Customer service ever.
10 December 2025
Unprompted review
Reply from Garvee
Hello,
We can’t thank you enough for taking the time to share this wonderful feedback. It made our entire team’s day.
Hearing that Nadia stepped in to resolve your issue immediately and provided such courteous service means the world to us. She truly embodies the care and dedication we aim for in every customer interaction, and we’re so proud to have her on our team. To be called your “best customer service ever” is the highest compliment we could receive.
Your trust and support mean everything to Garvee. If you ever need assistance with future purchases, have product questions, or require any after-sales help, please don’t hesitate to reach out to our team anytime.
You can contact us via:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for choosing Garvee. We look forward to welcoming you back soon.
Best regards,
I can't get my refund
I received the wrong product, I spent over $300 and had to beg for a return label, which the amount for it, will be deducted from my refund. No problem, well getting the refund has been a nightmare and I STILL do not have it. The debit card used to purchase it, was compromised so now I have a new 1 so the refund can't be credited to the original 1. I asked for it to be credited to my new 1 and was told no but "we can issue refund to a paypal acct." I don't have 1, Garvees response was they could send refund to someone else's paypal...uh NO. Then I asked for a paper check and was just told they don't issue checks and was asked for my bank acct #, routing # etc. HELL NO I am not giving that out. WORTHLESS! I don’t know how the heck you can’t find my order #or any correspondence because I’ve been going back and forth with this moron Khalil Garvee Customer Support regarding order # GV73602. So your “sincere” apology is worth about as much as a politicians “promise!” ***UPDATE since this post: reply from Garvee's "wonderful customer service" Rest assured, we take data security extremely seriously. Your personal and financial information will be fully protected and will never be shared with third parties. To process the bank transfer smoothly, we’ll just need these details from you:
1. Cardholder’s full name, must match your bank account’s real-name registration
2. Bank account number
3. Full name of the issuing bank
4. Detailed bank branch address
5. Swift Code of your bank.
***ANOTHER UPDATE so I inconveniently created a PayPal acct 3 days ago,,,,yeah STILL NO REFUND. SO weird how it took them less than 3 seconds to withdraw the funds from my account and now OVER 2 weeks and I don't have the product (I returned it UNOPEN) NOR MY REFUND!!! This company is straight up FRAUD!!!!!
9 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly horrified to read about the nightmare you’ve endured with your refund—and we owe you our sincerest apologies for every single frustration this has caused. From receiving the wrong product, having to beg for a return label with the cost deducted from your refund, to the endless roadblocks when trying to get your money back after your debit card was compromised—none of this is the service we stand for. We completely understand your anger at being forced into impossible refund options and we are deeply sorry for the stress and distrust this has created.
This is a failure of our processes, and we take full responsibility for letting you down so badly after you spent over $300 with us.
Unfortunately, we cannot locate your order or any corresponding support tickets using only the details in your review. To fix this immediately and get you the fair resolution you deserve, could you please submit your key information via our official customer service backend system?
Once we receive these details, we will assign a dedicated specialist to your case right away.
If you need help figuring out where to submit this information, or prefer to reach out directly, please contact us anytime at:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are profoundly sorry for the worthless experience you’ve had. We hope you will give us one chance to make this right.
Best regards,
When I initially got my sliding glass…
When I initially got my sliding glass door for a shower, the rollers were bent and damaged inside the packet. Once customer support got me to the right people to help it. I had the part in three days up till that point help was not that forthcoming.
3 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you for taking the time to share your experience with your shower sliding glass door purchase. We truly appreciate you bringing both the frustrations and the positive resolution to our attention.
First and foremost, please accept our sincere apologies for the delayed support you initially encountered when reporting the bent, damaged rollers. This falls short of the responsive, efficient service we promise to every customer, and we’re sorry it took extra effort on your part to connect with the right team to address your issue.
We’re glad to hear that once your concern was escalated, we were able to get the replacement part to you within three days—and that the solution resolved your problem. Your feedback is a critical reminder for us to streamline our customer support routing process, ensuring that every inquiry is directed to the appropriate specialists right away, without unnecessary delays.
We are actively reviewing our support protocols to prevent similar missteps in the future, and we’re committed to making sure every customer gets the timely help they deserve from the first point of contact.
If you have any further questions about your shower door, need additional assistance with the part, or have more feedback to help us improve, please don’t hesitate to reach out. You can contact our team via:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you for your patience and for giving us the chance to make things right. We hope to have the opportunity to serve you again with a seamless experience.
Best regards,
Great customer support
I had to call customer support and when I spoke with Hannah she immediately worked with me to find a solution. She was prompt and continually stayed in communication. It was a great experience.
11 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your positive experience with Garvee. We’re absolutely delighted to hear Hannah provided you with such exceptional customer support.
Hannah prides herself on being prompt, communicative, and solution-focused, so your kind words about how she immediately collaborated with you and stayed in touch mean the world to her and our entire team. Delivering a seamless, supportive experience for every customer is our top priority, and we’re thrilled we could make that happen for you.
We truly appreciate your trust and support. If you ever need help with future purchases, have product questions, or require any after-sales assistance, please don’t hesitate to reach out to our team—we’re here for you anytime.
You can contact us via:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for choosing Garvee, and we can’t wait to serve you with another fantastic experience soon.
Best regards,
i had a issue with a missing box from…
i had a issue with a missing box from my order and fiona solved the problem really quick. thank you very much for the help and your customer service was just great. again thank you very much,and ill order from your co. again with full confidence. thank you fiona.
9 December 2025
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your experience and for your wonderful shoutout to Fiona. We’re absolutely thrilled to hear she resolved the missing box issue for you quickly and that our customer service left you feeling confident in shopping with us again.
Fiona and our entire team take pride in addressing customer concerns promptly and making sure every issue is fixed with care. Knowing you’re happy with the resolution and plan to order from Garvee again means the world to us. Your trust is what drives us to do better every day.
If you ever need help with future orders, have questions, or require any after-sales support, please don’t hesitate to reach out to our team. We’re here for you anytime.
You can contact us via:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for choosing Garvee, and we can’t wait to serve you with another seamless experience soon.
Best regards,
The fork attachment arrived in just a…
The fork attachment arrived in just a couple days which was impressive, although the box seemed to have been through a grinder(should have taken a picture)but everything was there and so easy to attach. The use of the forks was great in sifting through the vegetation previously cut a piled to load and haul away. It helped loosen the dirt trapped in the debris. 4.5 STARS
5 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your experience with our fork attachment and for that fantastic 4.5-star rating.
We’re thrilled to hear the attachment arrived quickly and worked perfectly for sifting through vegetation and loosening dirt in debris. This is exactly what we designed it to do. We also appreciate you mentioning how easy it was to attach; that’s a win for our team.
Please accept our apologies for the battered packaging. We know it’s never ideal to receive a box that looks like it’s been through the wringer. We’ll be passing this feedback along to our logistics team to improve our packaging standards and make sure products arrive in better shape next time.
It means a lot that you loved the product despite the box issue, and we truly value your support. If you ever need help with this attachment, have questions about other products, or require any after-sales assistance, please don’t hesitate to reach out.
You can contact us via:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for choosing Garvee. We hope to serve you again soon.
Best regards,
Excellent Customer Service
Excellent Customer Service, delt with Fiona and was really good (at responding to my emails) and helping me getting my issue resolved. Keep up the great work.
Thank you once again for ALL of your Help.
9 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your wonderful feedback. We’re absolutely thrilled to hear you had such a positive experience with Garvee, especially with Fiona’s support.
Fiona takes great pride in being responsive and going the extra mile to resolve customer issues, so your kind words about her prompt emails and helpful assistance mean the world to her and our entire team. It’s our goal to make every customer feel heard and supported, and we’re delighted we could deliver that for you.
We truly appreciate your trust and support. If you ever need any help with future purchases, product questions, after-sales assistance, or anything else at all, please don’t hesitate to reach out to our customer service team—we’re here for you anytime.
You can contact us via:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for choosing Garvee, and we can’t wait to serve you again soon.
Best regards,
Unclear and misleading return policy details
I was super excited and enthusiastic about Garvee, especially after reading reviews. I rarely if ever buy anything online because I am always massively disappointed. I even made sure to check their return policies just in case. Well, while the website has a clear and extensive list for return reasons, what they don't tell you is that even if you show pictures and explain inadequacy, they will respond "you could return but the return cost is on you." That's not fair at all, especially since it's not our fault. Long story short, we ordered a mirror because the website said "unlike competitors, ours is front and backlit" but that's actually, disappointingly, a big fat lie. The makesmanship is below quality (the way it's glued together) and the LED strips point outwards instead of forwards. Moreover, my partner moved to Canada with 20+ experience of building furniture and installing cabinets and we're both technical people. Even with trying to max out the lights, it was barely atmospheric at best. In the end, we stayed away from lit mirrors altogether and I have emailed back and forth with Customer Service three times already and I get the same response. I am so disheartened and disappointed, I probably will never buy anything online ever again because the rate of success for me is ridiculously low. I am particularly disappointed that I did my research, read their reviews and how they handle customer service, and I'm still on the negative side with my difficult experience. Please be careful. Worst of all, I received the third reply two weeks in, right on my birthday, and so it's just been disappointment after disappointment.
8 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly heartbroken to read about the terrible experience you’ve had with your lit mirror purchase and we extend our deepest apologies for every frustration this has caused you. From the product failing to match our advertised description, the unclear return policy terms, the delayed responses that coincided with your birthday, to the overall disappointment that has shaken your trust in online shopping—none of this is the standard of service or quality we promise to our customers, and we are so sorry.
We understand how disheartening it is to research a brand thoroughly, rely on its reviews, and still end up with a product that falls short of expectations, paired with unhelpful support interactions. This is completely unacceptable, and we want to take full responsibility for making this right for you.
However, we currently cannot locate any corresponding support tickets or order records linked to your feedback. To ensure we can investigate this case thoroughly and assign a dedicated specialist to handle your concerns personally, could you please submit your detailed information via our official customer service backend system?
Once we receive your details, our specialist will immediately review the product description, re-evaluate the return policy application for your order, and work with you to find a fair and satisfactory resolution—no delays, no runarounds.
If you need guidance on where to submit this information, or prefer to reach out directly, please contact us anytime at:
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are deeply sorry for the disappointment and hassle we’ve put you through. We hope you will give us a chance to make amends and restore your faith in Garvee.
Best regards,
Prompt delivery and exceptional service…
Prompt delivery and exceptional service when we had an issue with one of the items we purchased! Very satisfied with this company
30 November 2025
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your positive experience with Garvee. We’re absolutely thrilled to hear you enjoyed our prompt delivery and exceptional service, especially when addressing the issue with your item.
Providing reliable shipping and going the extra mile to resolve any concerns for our customers is exactly what we strive for every day, so your kind words mean the world to our entire team. It’s incredibly rewarding to know we could make your shopping experience a satisfying one.
We truly appreciate your support and trust in our company. If you ever need assistance with future purchases, have product questions, or require any after-sales help, please don’t hesitate to reach out to us at support@garvee.com or +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We look forward to welcoming you back soon.
Best regards,
I purchased a rug and received it a…about a month ago
I purchased a rug and received it a couple weeks before Christmas. I just finished clearing out all the Christmas stuff and was finally ready to put out my new rug. It it a great rug. Great quality and it didn’t cost a lot. Very happy customer.
7 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your wonderful experience with your rug purchase. We’re absolutely delighted to hear you’re such a happy customer.
It makes our day to know that after clearing away your Christmas decor, you got to unbox and enjoy a rug that checks all the boxes: great quality, fantastic value, and just what you wanted. Providing products that our customers love and can enjoy for a long time is exactly what we strive for, so your kind words mean the world to our team.
We truly appreciate you choosing Garvee, and we hope this rug brings you lots of warmth and joy in your space for years to come. If you ever need assistance with future purchases, or have any questions about caring for your rug, please don’t hesitate to reach out to us at support@garvee.com or +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We look forward to welcoming you back soon.
Best regards,
Replace quickly…
I ordered a child's vanity for my granddaughter and it arrived quickly but parts were broken. Upon contacting Garvee a new vanity was sent. It arrived in 2 weeks. This one had no broken parts. Dealing with Garvee was very easy.
23 December 2025
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your experience. We’re thrilled to hear we could resolve the issue with your granddaughter’s vanity quickly and smoothly.
We’re sorry the first vanity arrived with broken parts. Product defects are never what we want for our customers, and we’re grateful you reached out to let us know. It means a lot that you trusted us to make it right, and we’re proud our team could ship a replacement promptly, with your new vanity arriving in 2 weeks and in perfect condition.
Making the process easy for you is exactly what we strive for, so we’re delighted to hear dealing with Garvee was hassle-free. We hope your granddaughter loves her new vanity and enjoys many special moments with it.
Thank you for choosing Garvee. Your support means the world to us. If you ever need assistance with future purchases or have any questions, please don’t hesitate to contact us at support@garvee.com or +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We can’t wait to serve you again soon.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.