There was a delivery delay of over one week and no communication about it. Apparently the business was expanding / moving premises, and things were a bit upside down. All sorted now and Costomer Suppo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mean I would order again but the customer service team is very slow to respond. However it is still a great option for ordering wine. Great variety and price if it wasn't for the customer service is... See more
Company replied
Delivery took longer than initially expected but it did arrive about a week later and the wine so far has been excellent. Overall great product and great service. No additional fees charged on import... See more
Company replied
Decent quality wines at a great price, delivered on time safely. Not all selections the same standard- some at 89 others at 90-91. None below 88.
Company replied
Company details
Written by the company
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Contact info
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always fabulous service
As always fabulous service! Prompt delivery, reasonable price and delicious wine! Well done to you all.
23 July 2026
Reply from Garrafeira da Ilha
Hi Geraldine,
Thank you so much for your wonderful review!
We're delighted to hear that you continue to enjoy our service, prompt delivery, great value and, of course, our wines.
Your continued support means a great deal to us, and we look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Great wine ,reasonably priced
Great wine ,reasonably priced. Excellent to deal with and prompt delivery. Highly recommended.
6 August 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Tony,
Thank you so much for your fantastic review.
We're delighted to hear that you enjoyed our wines, found them to be great value for money and were pleased with both the service and the prompt delivery.
Your recommendation means a great deal to us. We look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Mary,
Thank you very much for your wonderful review.
We're delighted that your order arrived on time and that you enjoyed the wine. It's always a pleasure to know our customers have had such a positive experience.
Thank you again for your support, and we hope to welcome you back again soon 🍷
— Garrafeira da Ilha Team
Great service excellent prices
23 July 2026
Reply from Garrafeira da Ilha
Hi Mary,
Thank you very much for your wonderful review.
We're delighted that your order arrived on time and that you enjoyed the wine. It's always a pleasure to know our customers have had such a positive experience.
Thank you again for your support, and we hope to welcome you back again soon 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Ian,
Thank you so much for your wonderful review.
We're delighted that your order arrived quickly and that you enjoyed the wine. It's always rewarding to know that our customers can enjoy Portuguese wines at their very best.
Thank you again for your support 🍷
— Garrafeira da Ilha Team
Excellent wine at very good price and…
Excellent wine at very good price and the whole transaction was so smooth. Very well packaged and they arrived quite quickly. Tracking data was very good. No extra charges for customs etc so now I'm looking forward to trying some more of their wines!. Highly recommended!
22 July 2026
Reply from Garrafeira da Ilha
Hi,
Thank you very much for your excellent review.
We're delighted to hear that you enjoyed the wines, the packaging, the tracking updates and the overall shopping experience. It's also great to know that your order arrived without any unexpected customs charges.
Thank you for your recommendation, and we hope you enjoy discovering even more of our wines 🍷
— Garrafeira da Ilha Team
Lovely wine at a good price
22 July 2026
Reply from Garrafeira da Ilha
Hi Leonie,
Thank you so much for your lovely review.
We're delighted that you enjoyed both the wines and the value they offer. We truly appreciate your support and look forward to welcoming you back again soon.
— Garrafeira da Ilha Team
Need to revise Delivery service
I love this company but once again I’m giving them a low score due to using the delivery company UPS. Despite them receiving my package last Thursday it still hasn’t not been delivered due to UPS being incompetent at their job. UPS are a logistics company that doesn’t understand addresses or Eircodes which is pretty straight forward, especially if this is what their whole company is based on !
Guys you’re a good company but I beg you to change logistics company. They are letting you down.
4 August 2026
Reply from Garrafeira da Ilha
Hi Chris,
Thank you for your honest feedback.
We're delighted to hear that you continue to enjoy our wines, but we're genuinely sorry that the delivery service did not meet your expectations on this occasion.
We completely understand your frustration and appreciate you taking the time to share your experience. While the courier operates independently, we recognise that their performance reflects on our overall service, and we continue to work closely with them to improve the delivery experience for our customers.
Thank you for your continued support and trust.
— Garrafeira da Ilha Team
Excellent selection of wine
20 July 2026
Reply from Garrafeira da Ilha
Hi Clyde,
Thank you very much for your wonderful review!
We're delighted to hear that you enjoyed our wine selection. We truly appreciate your support and look forward to serving you again soon.
— Garrafeira da Ilha Team
A good selection of quality wines…
A good selection of quality wines delivered at a very reasonable price
20 July 2026
Reply from Garrafeira da Ilha
Hi Tim,
Thank you very much for your review.
We're delighted that you enjoyed the quality of our wines and found them to offer excellent value for money. We truly appreciate your feedback and hope to welcome you back again soon.
— Garrafeira da Ilha Team
Very efficient company
Very efficient company, great product range with corresponding attractive prices and speedy deliveries with brilliant tracking information.
20 July 2026
Reply from Garrafeira da Ilha
Hi Brendan,
Thank you so much for your fantastic review!
We're delighted to hear that you enjoyed our product range, competitive prices, fast deliveries and tracking service. Comments like yours motivate us to continue improving every day.
Thank you again for your trust, and we look forward to your next order 🍷
— Garrafeira da Ilha Team
Has been 2 weeks still not received…
Has been 2 weeks still not received order,had 5 change of delivery, will see if eventually get delivered tomorrow.
20 July 2026
Reply from Garrafeira da Ilha
Hi Beverley,
Thank you for your feedback.
We're very sorry for the repeated delivery delays and completely understand your frustration.
We have been monitoring your shipment closely and sincerely hope that it reaches you as soon as possible. We will continue following the delivery until the matter is fully resolved.
Thank you for your patience.
— Garrafeira da Ilha Team
My second time ordering
My second time ordering, they’re exactly as the say cheap and good and excellent delivery.
20 July 2026
Reply from Garrafeira da Ilha
Hi Anne,
Thank you so much for your fantastic review.
We're delighted that your second order was just as enjoyable as your first. Your continued trust means a great deal to us.
We look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Very quick I get my parsley in the…
Very quick I get my parsley in the Ireland , good quality and nice vine , I recommend and I would be buy again. ❤️❤️❤️🍷🍷🍷
20 July 2026
Reply from Garrafeira da Ilha
Hi Jurgita,
Thank you very much for your wonderful review.
We're delighted that your parcel arrived quickly and that you enjoyed the quality of the wines. Thank you for your recommendation and for choosing Garrafeira da Ilha.
We look forward to welcoming you back again soon ❤️🍷
— Garrafeira da Ilha Team
Wines good quality
20 July 2026
Reply from Garrafeira da Ilha
Hi Peter,
Thank you very much for your review.
We're delighted to hear that you enjoyed the quality of our wines. We truly appreciate your feedback and hope to welcome you back again very soon.
— Garrafeira da Ilha Team
Fabulous wines
Fabulous wines, first time trying Portuguese wines and was absolutely delighted with choices you provided. Smooth elegant and tasteful. Fantastic selection at unbelievable prices, better than you could possibly imagine. Perfect.
20 July 2026
Reply from Garrafeira da Ilha
Hi Mick,
Thank you so much for your fantastic review.
We're delighted that your first experience with Portuguese wines was such a positive one. It's wonderful to hear that you enjoyed both the quality of the wines and the value they offer.
We hope this is the first of many future orders 🍷
— Garrafeira da Ilha Team
Great company ending this…
No hesitation in recommending this company great service delivery ect great value will be re ordering.
20 July 2026
Reply from Garrafeira da Ilha
Hi Rachael,
Thank you very much for your wonderful recommendation.
We're delighted that you enjoyed our wines, service and delivery. Knowing that you would recommend us to others means a great deal to our entire team.
Thank you for your support, and we look forward to your next order 🍷
— Garrafeira da Ilha Team
Beware if buying for the UK
Beware if buying for the UK. Custom's charges and UPS brokerage fees will cost more than the wine. For example £126.80 for the wine and £149.10 for the unknown charges when ordering. Also UPS as a carrier not good, shipment of two parcels which arrived on different days. All in all avoid if you live in the UK.
31 July 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you for your feedback.
We completely understand your frustration regarding both the import charges and the delivery experience.
Since Brexit, shipments to the United Kingdom may be subject to Import Duty, Excise Duty, VAT and customs clearance fees, which are determined and collected by the UK authorities and the courier on their behalf. These charges are not collected or retained by Garrafeira da Ilha.
We also understand that receiving your parcels on different days added to the inconvenience, and we sincerely regret the overall experience.
Thank you for taking the time to share your comments.
— Garrafeira da Ilha Team
Excellent customer service
I experienced several delivery issues, mostly related to the carrier rather than the store. However, I was genuinely impressed by the customer service. João was always professional, kind and very responsive, keeping me informed and resolving every issue quickly and fairly.
The wines have been excellent, and despite the delivery problems, I have always felt well looked after as a customer. Thank you for the great support throughout the whole process.
15 July 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Inga,
Thank you so much for your wonderful review.
I'm especially grateful for your kind words regarding my support. It was a pleasure assisting you, and I'm delighted we were able to resolve every issue quickly and fairly.
Thank you for your continued trust, and I hope you continue enjoying our wines for many years to come 🍷
— João, Garrafeira da Ilha
Ordered 24 bottles of wine
Ordered 24 bottles of wine, initial cost £96. Delivery £26. Hit with import duties etc. of £116 in UK, which I had to pay before UPS delivery. Gone from £96 (£4 per bottle) to £238 (a shade less than £10 per bottle), and I still haven't received the wine! Don't bother, plenty better deals to be had locally. Only good thing - I was kept updated on the progress during transit.
27 July 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you for taking the time to share your feedback.
We completely understand your frustration regarding both the import charges and the delay in delivery.
Since Brexit, shipments to the United Kingdom may be subject to Import Duty, Excise Duty, VAT and customs clearance fees, which are determined and collected by the UK authorities and the courier on their behalf. These charges are not collected or retained by Garrafeira da Ilha, and we do not receive any part of these payments.
We also understand that the delivery delay has made the overall experience even more disappointing. We will continue to monitor your shipment until it has been successfully delivered.
We appreciate your comments regarding the communication throughout the shipment, and we sincerely hope your order reaches you as soon as possible.
— Garrafeira da Ilha Team
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