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Garegear Reviews 5

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TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

2 emails and 2 phone calls…

2 emails and 2 phone calls (answerphone) without response
It would appear thus company is not interested in any warranty problems

15 January 2026
Unprompted review
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Reply from Garegear

Dear lan,

Thank you for your feedback. I have looked into your order and note that these pedals were purchased over a year ago.

Like tires or brake pads, bicycle pedals are considered "wear and tear" components. Their lifespan depends heavily on mileage, riding conditions, and maintenance. Because the product has been in use for over twelve months, we are unable to offer a refund.

We appreciate your business and regret that we couldn't meet your expectations on this occasion.

Kind regards,

Andrei

GAREGEAR LTD

Rated 3 out of 5 stars

Medium Communication

I have not even heard back from them and i've sent multiple emails and i have called them. I also cant track my parcel. I had to reach them directly to get an answer.

7 April 2025
Unprompted review
Garegear logo

Reply from Garegear

Hi, please allow a few working days for delivery. I can see that you placed your order Sunday Evening at 18:22, we packed it that evening and it was collected Monday (today) this morning. Your order is on its way and Royal Mail tracking updates are sent via the email and phone number provided. We have followed up again via email.


Follow up - I believe it's unfair for a 1 star review. Tracking updates are sent via royal mail to the given email and phone number provided. The customer ordered over the weekend, and Monday gives a 1 star review suggesting no tracking updates. I have sent the customer tracking information and responded to all emails on the Monday. It has been sent as soon as possible and there is nothing more we can do.

Rated 1 out of 5 stars

Not heard anything since purchase one…

Not heard anything since purchase one week ago??

12 February 2025
Unprompted review
Garegear logo

Reply from Garegear



Reply from GAREGEAR

Hi James,

Thank you for your review. I’ve responded to your query via email with the latest tracking details and delivery update. If you need any further assistance, feel free to reach out.

Best regards,
GAREGEAR Customer Support

Rated 5 out of 5 stars

Great company. Would use again.

Bought some headphones from here a few weeks ago, came fully charged and not had to charge them yet so great product at a great price. Delivery was fast too. Contacted Garegear to find out a delivery date and got a response straight away.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Product never posted

Honest business, went out of their way to sort things out when delivery got messed up and even sent us a little extra toy. Don’t respond to emails or pick up their phone, so not always easy to get hold of them.

26 April 2024
Unprompted review

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