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Review summary
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It is a very sturdy unit, but was a little fiddly in parts to assembly. Good quality wood and well made. Fire is great with lots of light options - the lighting strips underneath could have been sligh... See more
Company replied
Sadly the item was not fit for the purpose that I needed it for. I did leave a review as I was unable to get through regarding the returns process and they immediately contacted me back offering a sol... See more
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We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
Company replied
Company details
Written by the company
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Contact info
3.8
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Not sure if they are dishonest or just incompetent.
I have been trying to get this company to collect a large item to return for weeks now. Two promised collection days. The item is heavy and sitting on my doorstep. The collection company have not materialised again! I feel like they are playing some king of warped game with me where they promise a collection and then it does not happen. I have asked them to call me.
19 February 2026
Unprompted review
Reply from Garden Sanctuary
Dear Liz,
We’re very sorry to read this, as this certainly doesn’t reflect the level of service we aim to provide.
However, we have been unable to locate any order under the name “Liz Cobham” in our system. We also cannot find any active return or collection matching the details described. Could you please contact our customer service to resolve the issue for you? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Garden Sanctuary
Great purchase!
Great purchase!
Needed small tables for my husband's restaurant to supplement extra busy nights. In particular, Valentine's day when we had so many 2's to cater for. Buying these tables was the best thing ever, solved the problem and everyone was happy.
5 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear Despina Michael,
Thank you so much for your feedback!
We’re absolutely delighted to hear the tables worked perfectly for your husband’s restaurant — especially for such an important and busy occasion like Valentine’s Day. It’s great to know they helped you make the most of those extra bookings and keep everyone happy.
Wishing you continued success (and many more fully booked evenings ahead!).
Kind regards,
Garden Sanctuary
I ordered the 4 shelf bamboo bookshelf…
I ordered the 4 shelf bamboo bookshelf at an extremely good price. I was quite concerned after purchasing that I read so many bad reviews regarding quality and poor delivery. My concerns were were swept away when my order was delivered after only 3 days and the quality of the bamboo shelves is very good considering the low price. Perfect size for storing all my art books.
11 February 2026
Unprompted review
Reply from Garden Sanctuary
Dear P Leatherbarrow，
Thank you for taking the time to share your experience! We’re so glad to hear that your concerns were put to rest and that you're happy with the quality of your bamboo bookshelf. It’s great to know it’s the perfect size for your art books, and we really appreciate your trust in us despite the earlier reviews.
Thanks for your feedback and for choosing us – we hope to serve you again soon!
Best regards,
Garden Sanctuary
Do not buy from this company
Do not buy from this company! I wish I had read these reviews before. I purchased a garden storage unit, which turned up badly damaged to the point that it couldn't be constructed. I contacted Garden Sanctuary who replied 24hrs later to offer a £20 refund. I explained that this wouldn't work because the product was damaged beyond being usable and they asked for photos, including me having to circle the damage areas and the instructions. After various back and forth (at a rate of one email per day) they then offered a £10 refund, which of course I refused. They then offered a replacement if I'd agree to them not collecting the damaged unit. I agreed and then 24hrs later received an email to say that they were checking they had the item in stock and that I needed to contact them in 24hrs to see if they had found one. It appears that these delaying tactics are part of their business model and I have now insisted on a full refund. I will no doubt have to wait 24hrs before any response. Do not waste your time or money with this sham of a company.
27 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear jtnjtn，
We’re very sorry to hear about the issues you’ve experienced with your garden storage unit. This is certainly not the standard of service we strive to provide, and we can understand how frustrating it must be to deal with this situation.
It appears there have been some miscommunications, and for that, we apologize. Our goal is always to resolve issues in a timely and fair manner, and we regret that we’ve fallen short in your case.
We’d like to address this matter quickly and efficiently, so we kindly ask that you contact our customer service team directly with your order details, if you haven’t already. We’ll make sure to prioritize your refund and ensure the issue is resolved to your satisfaction as soon as possible.
Once again, we apologize for the delays and the inconvenience you’ve experienced. We appreciate your feedback and will be taking it into account as we work to improve our service.
Best regards,
Garden Sanctuary
Garden sanctuary
Garden sanctuary was great from order to delivery. I was kept informed with emails and delivery was quick. Everything well package. Would recommend
Lovely fire a great addition to our living room. Looks great
16 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear Tina bowles,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience from order to delivery, and that the fire looks great in your living room. We truly appreciate your recommendation and are so glad you’re enjoying your new addition!
If you need anything else or have any questions in the future, don’t hesitate to reach out.
Best regards,
Garden Sanctuary
One star is too many!!!!
One star is too many!!!!
Absolutely scam of a company.
I ordered a metal garden bike shed.
The quality is abysmal with bendy metal and not fit for purpose. Instructions for erection hopeless!!
Contacted company on many occasions and they are requesting photos and only reply to emails in the middle of the night. No option to speak to them.
They have said if I want to return the item I will have to pay £54 for courier.
Disgraceful customer service and I am stressed and do not know what to do next.
DO NOT BUY ANYTHING FROM THIS COWBOY OF A COMPANY WHO HAVE CAUSED ME ENDLESS SLEEPLESS NIGHT AND STILL NONPOSITIVE OUTCOME TO MY PROBLEM!!
22 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear Carole Finney,
Thank you for sharing your feedback. We are really sorry to hear about your experience and that you're dissatisfied with the product and service you received. We genuinely understand how frustrating this must be, and it’s certainly not the experience we aim to provide.
We’ve been unable to locate your order in our system based on the information provided in your review. Could you please contact our customer service with your order details? We want to get to the bottom of this and resolve the issue as quickly as possible.
We take customer feedback seriously, and we’re committed to improving our products and services. We also want to ensure that any issues you’ve had with the metal shed and the instructions are addressed appropriately.
Again, we apologize for the stress and inconvenience this has caused. We look forward to hearing from you and working together to find a solution.
Best regards,
Garden Sanctuary
Lack of communication.
I ordered a log store that was still at Evri from the 8th Jan for a week. I emailed this company to chase up no one has contacted me. It has now be delivered by Evri to the wrong house.
My instructions were leave inside the porch. It was left outside another house. I have opened a case with Evri and contacted Garden Sanctuary but Garden Sanctuary are still yet to reply to help me out. I can order logs without a log store .
8 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear lisa stobbs,
Thank you for your feedback, and we’re sorry to hear about the issues with your delivery. We understand how frustrating it must be when the item arrives at the wrong address and the instructions aren’t followed.
We’ve confirmed that your package has been delivered now, and our customer service team has already reached out to assist with the situation. If you need any further help, please don’t hesitate to get in touch with us directly.
We appreciate your patience and are committed to ensuring your experience with us improves moving forward.
Best regards,
Garden Sanctuary
Ordered 7th Jan and 3 emails later…
Ordered 7th Jan and 3 emails later still don't know when delivery will be. Order has been with the courier since the 9th and being told it will be a few more days. I could ship to Germany quicker than this courier
7 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear joanne fletcher-bilbie,
Thank you for your feedback, and we sincerely apologize for the delay. We understand how frustrating it must be to not have clear delivery information.
We’ve looked into your order, but unfortunately, we weren’t able to find it in our system based on the details provided. Could you please contact us our customer service directly with your order number or email so we can investigate further and ensure this is resolved as quickly as possible? Your experience matters to us, and we’d love to make this right.
Thanks again for bringing this to our attention.
Best regards,
Garden Sanctuary
One star is too many
One star is too many
They lie about dispatching your item by blaming the courier when they have still not sent it after a week and a half
They have no compassion for leaving you with no heat in this freezing weather and continue to not dispatch your item by blaming Xmas yet still reply to emails until I asked for my refund and now they are ignoring all correspondence because it has eventually been given to dx but they have smashed it , it’s on its way back to them in god knows how many pieces
I work with an online retailer and we still coped throughout Xmas and I would never dream of lying to a customer and ignoring there request for there own money back !
Appalling company , there reviews says it all stay away
•• UPDATE. ***
They emailed me to ask me to keep the smashed up fire and they would refund me £12 and give me a free gift !!!
Obviously I said no and now they are ignoring me and still not refunded me 😡
Delivery should have been Tuesday and it’s now Friday with still no fire or refund ?
No attempt to send a replacement straightaway either !!
I’ve sent numerous emails asking for my refund which I have proof of but they are still ignoring me 😡
Again today 10/1 another email at 4am repeating itself offering £12 discount to keep the smashed fire and still will not refund me !!
UPDATE
it is now 20th January and I still have no order and GARDEN SANCTUARY ARE STILL IGNORING ALL MY CORRESPONDENCE REQUESTING MY REFUND 😡
6 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear Debbie Honey,
We’re truly sorry for the frustration and distress this situation caused — especially during such cold weather. We completely understand how upsetting it is to be left without heating, and we regret that this order did not arrive as expected.
After investigating, we can confirm that your order was dispatched, but unfortunately experienced delays with the courier due to the holiday period. While the item was in transit, it was damaged by the carrier. This is clearly not the outcome anyone wanted, and we sincerely apologize for the inconvenience and disappointment caused.
We have been in contact to resolve this as quickly as possible. As discussed, we are currently checking whether an alternative replacement product would be acceptable to you. If you would prefer not to receive a replacement, we will of course proceed with a full refund immediately.
We would never intentionally mislead a customer or ignore a refund request, and we’re sorry that the breakdown in communication made it feel that way. Your feedback is taken seriously, and we are continuing to work with our courier partners to prevent situations like this in the future.
Thank you for raising this with us — and again, our apologies for the experience.
Best regards.
Garden Sanctuary
Extremely Disappointing Experience
I’m incredibly frustrated with this company. After placing an order, it took them two weeks to inform us that we needed to source a missing part ourselves. Instead of a proper solution, they offered a measly £10 discount code, which only encouraged us to spend more money with them. We had to repeatedly prove that we were missing parts by sending multiple images, and it felt like they were unhelpful and dismissive throughout the entire process. This experience not only delayed our plans but also added unnecessary stress right before the holidays. I would not recommend ordering from them.
18 December 2025
Unprompted review
Reply from Garden Sanctuary
Dear Inga S,
We’re truly sorry to hear about your frustration, especially during such a busy time of year. We understand how disappointing it can be when things don’t go smoothly with an order, and we appreciate you taking the time to share your experience.
After reviewing your case, we can confirm that the missing screws were identified, and our intention was to provide a solution as quickly as possible. We offered a discount refund to help cover the cost of sourcing the missing parts from a hardware store, not a discount code for future purchases. We apologize for any confusion caused by this, and we’re happy to clarify any further questions you may have.
We also asked for images of the missing parts to ensure that we were providing the correct solution, and we truly appreciate your patience in helping us with this. We understand how frustrating it must have been to repeatedly provide this information, and we want to assure you that we’re here to help make things right.
Please feel free to get back in touch with our customer service team asap so that we can assist you with, and we’ll be happy to continue working with you to resolve the issue.
Again, we apologize for any inconvenience caused, and we truly appreciate your feedback.
Best regards,
Garden Sanctuary
Absolutely appalling company
Absolutely appalling company! DO NOT BUY!
Ordered a shed back in October which didn’t come with all the necessary parts. Was told originally that it would take 8 weeks for the parts to come. In that time my half built shed was destroyed by the horrendous weather to which I requested a refund and to return the shed.
I was offered £8 to dispose of the shed myself and was also told I could keep it, sell it or even give it to charity. I’m not sure anyone would want a shed without a roof!
Now they’re refusing to collect the shed as I don’t have boxes to return it in and have refused to send boxes so I am now stuck with a half built shed in my garden and have no way of disposing the shed myself.
17 December 2025
Unprompted review
Reply from Garden Sanctuary
Dear Steve Davie,
We truly apologize for the inconvenience and frustration you’ve experienced with your order. We completely understand how upsetting it must be to deal with an incomplete product, especially with the weather damaging the shed.
After checking your case, we can confirm that the missing parts are currently out of stock, which has caused the delay in resolving the issue. While we understand waiting has been difficult, we’ve already processed a full refund as a resolution.
We’re sorry that the lack of the original box is causing an issue for the return, and we can appreciate how this situation is far from ideal. Unfortunately, due to shipping restrictions, our courier can only collect fully packed items. We cannot provide a box for the return, but we recommend trying to find a suitable box or alternative packaging to safely return the shed. We would be happy to assist with the collection once that’s arranged.
Please don’t hesitate to contact our customer service team if you need further guidance or help. We’re here to help resolve this as best we can.
Thank you for your understanding, and again, we apologize for the inconvenience.
Best regards,
Garden Sanctuary
Order paid for, nothing arrived
I ordered an outside box. It was not delivered and nobody from Customer Service has replied to my messages. Theft. What is wrong with this company? Avoid. My order number is: 39590. I finally received the box. It was terrible. Impossible to assemble. 100 tiny screws. I cut my hands on the metal edges. You need at least three people to assemble and perfect eyesight. I have NEVER been so disasapointed.
16 December 2025
Unprompted review
Reply from Garden Sanctuary
Dear Duncan Paul Roy,
We’re really sorry to hear about the trouble you’ve experienced with your order. We understand how frustrating this must be.
Unfortunately, we’ve been unable to find any record of your order in our system, but we’d love to help resolve this for you as quickly as possible. Could you please provide your order number or reach out to us again? We’re committed to getting this sorted for you. Thank you for your patience.
Best regards,
Garden Sanctuary
Really good service
Really good service, once the item came into stock
1 November 2025
Unprompted review
Reply from Garden Sanctuary
Dear John Coatman,
Thank you so much for your kind feedback! We’re glad to hear that you’re happy with our service once the item was back in stock. We appreciate your patience and are so pleased that you’re satisfied with your purchase!
Best regards,
Garden Sanctuary
SCAM Company.
This company who operates also Morden Furniture World which sells on TEMU is a scam company, - they sell products, only send part of the order then when you complain about the missing items they make out that they have no records of the sale. SCAM !!! AVOID TOTALLY. I bought 3 packs of roofing sheets, only 1 arrived. They claim they haave no record of sale. Invoice No. INV-GB-6222577-2025-261877.
Update after Garden Sanctuary reply, - There you have it folks, - I even give the invoice no. and this criminal corrupt company says that they have no record again. Trading Standards, lawyers etc will have to be employed against this company obviously. To publicly behave in such a criminal manner is evidence for the authorities.
12 December 2025
Unprompted review
Reply from Garden Sanctuary
Dear Tony Keam,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Please contact our customer service with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Garden Sanctuary
Reply from Garden Sanctuary
Dear Graham Fisher，
Thank you so much for your kind words! We're thrilled to hear that you found the capacity to be just right and that assembly was a breeze. If you need any further assistance or have questions down the road, feel free to reach out. Enjoy your purchase!
Best Regards,
Garden Sanctuary
NEVER ORDER ANYTHING FROM THIS COMPANY!
Absolute shower!!
NEVER USE THIS COMPANY.
I've had a metal shed ordered & PAID for, for nearly a month.
It finally turned up but only 75% of it!!!!
Finally got through to Garden Sanctuary & they still can't tell me when the other 25% will be delivered????
NEVER USE THIS COMPANY IF WANT YOUR DELIVERY WITHIN A MONTH!!
4 December 2025
Unprompted review
Reply from Garden Sanctuary
Dear Paul,
We're very sorry to hear about your experience, and we completely understand your frustration. We want to resolve this as quickly as possible.
Unfortunately, we were unable to locate your order in our system based on the information provided here. Please contact our customer service with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Best Regards,
Garden Sanctuary
Flat packed but easy to fix together
Flat packed but easy to fix together. All the wood was of a good quality. Looks great and fits its place beautifully. Glad we bought it from you.
14 November 2025
Unprompted review
AVOID THIS COMPANY
AVOID THIS COMPANY.
It took 3 months for them to collect wrongly delivered item. They did all they could not to, but I persevered. When the correct garden storage box arrived it was rubbish quality and took 3 hrs to assemble. AVOID
14 November 2025
Unprompted review
DO NOT TRUST
Selling poor quality products & then charging for refunds
14 November 2025
Unprompted review
Pumpkin lights string
This string of lights was lovely and long with the power unit at one end allowing you to use the entire length. Easy to put the batteries in. Being an orange light it was a soft light but bright enough to be seen from outside (I had them around the main window but inside)
30 October 2025
Unprompted review
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