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Garden Goods Direct Reviews 

13,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants, noting they often arrive in excellent condition and thrive. The exceptional packaging ensures items are well-protected and undamaged during transit. The ordering process is generally easy and timely, with customer service frequently commended for its helpfulness and responsiveness. However, some customers noted receiving plants in poor condition, such as those that were diseased or unhealthy upon arrival. A few others felt that shipping took a long time or lacked clear communication regarding delivery dates. Conversely, a small portion found customer service unhelpful or unresponsive when issues arose, such as receiving wrong or substandard items.

What people talk about most

Product

People report positive experiences with product, often praising the health, size, and overall quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and well-sized... See more

Delivery service

Consumers generally express satisfaction with the delivery service, noting that items arrive quickly and are... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more

Rated 5 out of 5 stars

Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more

Rated 5 out of 5 stars

I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more

Rated 5 out of 5 stars

Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.



Company details

  1. Garden Center
  2. Garden Building Supplier
  3. Interior Plant Service
  4. Plant Nursery
  5. Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,909)

1,293 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The Low-bush blueberry bushes I…

The Low-bush blueberry bushes I received- 3 of them in total. 2 of them were in okay shape. The 3rd not at all. I don’t know if it will survive and at $30 a pop….it is somewhat frustrating. I would hope a company would send strong healthy plants. And I received only one that looked really healthy. One so-so and one looked barely alive. Extremely hard to get someone on the phone at customer service. Basically gave up. And probably won’t be ordering again unless they can make it right.

10 June 2026
Rated 1 out of 5 stars

Terrible customer service

I was sent the wrong item and you will not send me the correct one. I'll never use Garden Goods Direct again. Terrible customer service. Very unknowledgeable.

4 June 2026
Rated 1 out of 5 stars

No order or shipping updates

I still have not received my package or an update on the order and shipping status 19 days after placing my order.
I am redirected toward the Shop app to check order status, but this app can’t help me if the order has not been shipped.

4 June 2026
Rated 4 out of 5 stars

Pink Dogwood

I am enjoying the tree I purchased. The price was right and it was close to what I was looking for.
I wish there had been contact to let me know the item I originally ordered was no longer available.pi

10 June 2026
Rated 4 out of 5 stars

Ordered 2 lilac bushes for Father's day

Ordered 2 lilac bushes for my dad for father's day. Delivery was great. He's very pleased with these. The bushes came well preserved in a sturdy live plants box/crate. It would have been nice if a how to care/plant card was included with the shipment. I had to get this info from the website and print it for him, except the web printing gave EVERYTHING else on the page as well. A print button/template on the website that only prints the info specific for a single plant on a 1-2 formatted page would be very helpful if a card can't be included with the orders.

11 June 2026
Rated 5 out of 5 stars

Excellent

Excellent. You really know how to send a plant tenderly through the mail. Mine always arrive in great shape. Sadly this is not true for many other companies that sell plants online

10 June 2026
Rated 5 out of 5 stars

Best Online Nursery!

This is my second year purchasing from Garden Goods Direct and I couldn’t be more pleased with both the products and the service. Most recently, I purchased a stunning Hollywood Juniper that is the star of my small garden. It arrived in perfect condition!

4 June 2026

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