I reached out to GQ when my order shipping got stuck with a notice of damage to the package with the shipping company. I got the most professional, attentive and friendly service at the GQ customer se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered an existing game, so I can't speak for Kickstarter fulfilment issues others have had. Came very well packaged and in perfect condition. Only issue is postage which is billed as Royal Mail... See more
After a disappointing occurance with another game company who took my money but failed to dispatch my items, I found the same items sold on Amazon by GameQuest. I was expecting a delay on dispatch due... See more
Company replied
Gamesquest is running the worst kickstarter fullfilment I've ever been a part of. Their Free League collaboration in The One ring was being shipped in Denmark, without track and trace - I don't t... See more
Company replied
Company details
Written by the company
From starting life on the living room floor as hobbyist board gamers, to becoming the UK's leading crowdfunding board game fulfilment specialist. GamesQuest is a company of devoted board game fans with the shared goal of delivering the latest crowdfunded titles to a worldwide community of backers.
Contact info
Bordon, United Kingdom
- +44 (0) 1730 891346
- contact@gamesquest.co.uk
- gamesquest.co.uk
3.6
Average
64 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Electric State - Fria Ligan
Really bad delivery of Free Leagues Kickstarter book/Posters The Electric State. Bad packing, many orders that are missing. No answear from the support.
2 January 2018
Unprompted review
Reply from GamesQuest
Hi Felix. I've just spoken with our team who managed to fix this and a refund for you. Our support team work hard to respond to all of our customers with their queries and do an incredible job keeping people informed with their parcels. I'm sorry to hear that you had a problem with our service, especially considering our parcels are checked before they leave our warehouse to you. Please do get in touch if there's anything else we can help you with.
Delivery takes a few weeks
Delivery takes a few weeks.....or if it is not in stock I would rather they mention that fact, rather than have to wait
17 December 2017
Unprompted review
Reply from GamesQuest
Thanks for the feedback Bob. Our website GamesQuest.co.uk normally delivers much faster than this with our fulfilment projects normally being packed the same day that they enter our warehouse. Please take a look at our site for updates on what we have in stock.
DOES WHAT IS SAYS ON THE BOX
Placed an order with game quest, order came quickly with good packaging, no complaints, would use again.
23 September 2014
Unprompted review
Reply from GamesQuest
Hi Steven, we really appreciate the feedback. Our warehouse team work hard to make sure that every parcel leaves our door in the most secure packing possible. Enjoy your games!
Massive Games Site with Quick Delivery! Thanks GamesQuest!
A Great site with loads of games & toys. I was looking for a birthday present for my cousin, Games Quest apparently have 30000 different games! Ordered Sunday night, arrived Tuesday morning!!! Thanks!!
14 August 2012
Unprompted review
Reply from GamesQuest
Hi Tim, thanks for the feedback we hope you enjoyed your games!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.