Games Island Reviews 

450
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

As many others here I've also preordered several The Hobbit collector booster box. Few days prior to release I get the message only 1/6th of my order could be send. No compensation, or any sol... See more

Company replied

Rated 1 out of 5 stars

SCAM ALERT: They take your money, cut your order, and complete ghost you. ​Save yourself the headache and buy somewhere else. Games Island is taking pre-orders they cannot fulfill, taking y... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Very friendly. Sometimes it might take a little while for them to reply, but they always apologize and give you a reason why (understaffed cause of illness of colleagues... See more

Rated 5 out of 5 stars

Games island is THE perfect site to buy magic cards. Perfect prices and great communication. "Vous pouvez acheter les yeux fermés"

Company details

  1. Game Store
  2. Trading Card Store

Written by the company

Games-Island – Dein Experte für Tabletop, Brettspiele und Sammelkarten! Entdecke die Welt des Tabletop-Gaming bei Games-Island.eu, deinem Onlineshop für Warhammer, Age of Sigmar, Magic: The Gathering und vieles mehr. Wir bieten eine riesige Auswahl an Spielen, Zubehör und Miniaturen – alles für Hobbyisten und Profis. Unser Service umfasst nicht nur den Verkauf neuer Produkte, sondern auch die professionelle Aufbereitung gebrauchter Artikel. Mit Sitz in Deutschland legen wir besonderen Wert auf Qualität, schnellen Versand und exzellenten Kundenservice. Ob du Einsteiger bist oder Veteran, Games-Island hat alles, was dein Spielerherz begehrt. 👉 Besuche uns online oder in unserer Filiale und tauche ein in die Welt der Spiele!"


Contact info

3.6

Average

TrustScore 3.5 out of 5

450 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(450)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Justice For Games Island :)

Absolutely no problem yith my order.
1 week until arrival.
Good condition.
I had some doubt concerning Games Island because i red too much reviews...
Disapointed people write bad reviews so i came to give a good one.
I even pulled the Greninja from the display of Twilight Masquerade.

I'll definitelly order again in the future.

:D

8 January 2025
Unprompted review
Games Island logo

Reply from Games Island

Hello,
thank you very much for your positive feedback.

We are happy to hear that you are satisfied with our services and products. We are always giving our best to handle every order with care and also process them as quickly as possible.
We appreciate your kind words and we are looking forward to your next orders. :)

Your Games-Island-Team

Rated 3 out of 5 stars

Good prices but usually you have to…

Good prices but usually you have to make the order several times just to see that you order has not been completed and all items are out of stock..

11 January 2025
Unprompted review
Games Island logo

Reply from Games Island

Hello Jere,
thank you for your feedback.

We are sorry to hear that you are having troubles while placing an order with us. Please contact our customer support at support@games-island.de so we can assist you in this case. We are happy to help.

Your Games-Island-Team

Rated 5 out of 5 stars

Top service

Top service, the items ordered were delivered in time and perfect conditions.

12 December 2024
Unprompted review
Games Island logo

Reply from Games Island

Hello Giacomo,
we are glad to hear that everything arrived to your satisfaction and that you are happy with us and our service :)
Sabrina

Rated 1 out of 5 stars

Very poor customer experience so far

I have placed my order on Dec 4th, to get my presents in time for Christmas. After 2 weeks and 2 inquiries same exact non answer about my order : "Thank you for your order. Unfortunately, due to the current high order volume, there are slight delays in shipping.
Be assured, however, that we are already working at full speed and will ship your order soon."
I will never have it on time for Christmas now and customer support says nothing about expected timeline or fast shipment options, I am very disappointed to say the least.
I can understand that a lot orders may delay shipment but do not lie about it on the website (my order is still expected to be delivered between Dec 6th and 9th on my account). I am this close to just cancel it.

Edit Dec 29 st : 10 days later, my order still wasn't shipped, so I've decided to cancel it. Again I don't understand how it was possible that after more than 3 weeks nothing was done, it makes no sense to me, I would have never placed an order if the real shipment information were displayed on the website, I guess that's a company policy. So sad and disappointed.

4 December 2024
Games Island logo

Reply from Games Island

Hello Benjamin,
thank you for your feedback.

We are sorry to hear that we did not ship your order yet and that you were not happy with our customer support. At the moment there are also a lot of customer requests and the support team is doing their best to answer them as fast and as best as possible. Unfortunately they also don't have an exact insight as to when an order will be shipped finally. We don't have any faster shipment options.

We understand that this incident does not meet your expectations and we would like to apologize for it. We would be happy if you could give us another chance during a less stressful time of the year. Your feedback is valuable to us and will be forwarded, since we are constantly working on improving.

Your Games-Island-Team

Rated 5 out of 5 stars

Great customer support

Great customer support, fast shipping, and overall amazing website design! love shopping online there and would strongly recommend :)

4 December 2024
Unprompted review
Games Island logo

Reply from Games Island

Hello Jeremy,
we are happy to hear that you are satisfied with our service and our webshop :)

Sabrina

Rated 5 out of 5 stars

Smooth return process

Super friendly and helpful customer service experience when I needed to return an item from another country.

20 November 2024
Unprompted review
Games Island logo

Reply from Games Island

Hello Maria,
we are glad to hear that you are satisfied with our support team and that the returment could be handled flawlessly :)
Sabrina

Rated 5 out of 5 stars

Great Customer care

When PDP lost the package, GameIsland was fast in resending the item, being proactive, attentive and responsive. They even added a little chocolate as apologies for the delay which wasn't even their fault

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Experience

I had an amazing experience with Games Island, and I want to specifically highlight the incredible customer service provided by Annika. From the moment I placed my order, she was extremely helpful and responsive, always keeping me updated and ensuring everything went smoothly.

There was a small mix-up with a release date, but Annika handled it perfectly, offering clear solutions and checking the status of my order regularly. Thanks to her efforts, the shipping was expedited, and she even kept track of the delivery progress to ensure it arrived on time.

I’m genuinely impressed by the dedication and support I received throughout the process. It made my shopping experience with Games Island not only stress-free but also enjoyable. I highly recommend them for their great selection and exceptional customer service.

Thank you, Annika and Games Island!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I've bought from them a couple of times and intend on keep doing so since they have the best prices and are very efficient of shipping and customer care, best consumer experience I've had in a while...

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Great MTG seller

Great MTG seller. Good product, wide range of supplies and competitive pricing! The support team is standby and are very customer friendly and helping on all customer needs.
A seller to be greatefull for!

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Cheap, reliable

Made multiple big orders in the last 2 years and never had any issues. The prices are more than afordable.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Good product prices with Rapid and Authentic Support Staff

The product prices are very good, but what really distinguishes Games Island is the staff service. It is pretty incredible how quickly they get back to you, no matter what queries you may have. You will not find another level of service that betters that at Games Island.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

10/10 pros

Ready and willing to sort out issues even when it was due to my (the customer) mistake.

Super fast delivery and great product quality, too!

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Fast Depatched & Great Communication.

We got messed about with our usual UK Retailer & We found Games-island online, they were super helpful. Despatched fast, parcel did get delayed at customs but that was due to DPD & not Games-Island. Great Communication, well packaged and would definitely recommend. Lea, Sabrina & Jasmine all super helpful :).

3 June 2024
Unprompted review

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