Gamerium 

AVOID!! SCAM!!
Placed an order for a PlayStation for my son. All seemed ok to start with responded to messages but then nothing arrived now ignoring emails and phone disconnects after a couple of rings. Have raised with my credit card company.

Ordered resident evil requiem.It arrived on the day of release and £5 cheaper than anywhere else.100% recommend

I found Gamerium when searching for a game to pre-order at a price cheaper than the usual places and found Gamerium.
I was dubious as it seemed too cheap and thought it may be a scam, but the game arrived today on release day, packaged well and as advertised on the site.
I will be using the site moving forward and recommend this Gamerium.
Top site! 5 stars!

My Ps5 turned up yesterday and was as advertised and well packaged, the price was reasonable ,however it arrived 6 days after the due date, even taking into account that the information on the Web site at time of sale referenced dispatch on the 20th of Feb then considering the false tracking data from the company combined with the complete lack of communication referenced below ,the company did fulfill my order , therefore all things considered,I have revised my rating , I would recommend looking at your communication protocols

(I ordered a PS5 for my son on 14 February (order reference O4331). At the time of purchase, your website showed a restock date of 20 February, with delivery expected 3–5 days thereafter. I emailed on Monday requesting dispatch confirmation and asking whether the item would arrive in time for my son’s birthday today, but I did not receive a reply.
The order tracking later showed on Tuesday 24 February that the item had been dispatched to Royal Mail for 24‑hour tracked delivery. However, when I contacted Royal Mail this morning, they confirmed that they have not received the parcel. I also attempted to call the phone number provided on your website but could not reach anyone.
This lack of communication, combined with the incorrect tracking information, is extremely disappointing. As a result, I can only conclude that the one‑star reviews on your website are genuine and that the higher‑rated reviews may not be.
If I do not receive a satisfactory response and the product within the next seven days, I will have no choice but to contact my credit card provider to request a refund and notify Trading Standards)

I can see from some of the other 1 Star reviews that I’m not the only person who hasn’t received their PS5 Pro. Ordered it over a month ago. Last update I had was that it was shortly going to be picked up by the courier Royal Mail last Thursday but a week later and Royal Mail have still not received the package. Classic case of if it looks too good to be true then it’s probably a scam.

*FINAL REVIEW, 6TH MARCH* It takes a bit of emailing and persistence, but yesterday I am pleased to say I received the PS5 that I ordered on 6th Feb. It is a shame that the communication isnt better though - I placed my order 6th Feb and saw it had a back order dispatch date 16th Feb so thought nothing of it for a while but after that date rolled past I had not heard anything so I started trying to call and emailing to check what was going on. You then start reading other, new reviews and worry when you dont hear back at first. Key here is to keep chasing, in my experience, my persistence in emailing paid off. I hope it does for others too. Advice to company is to proactively communicate additional delays to avoid this frustration and worry, leading to negative reviews. That said, BNIB at a great price finally received, thank you.

*UPDATE 25/2* I have now had an email reply from Gamerium; if we receive the PS5 as advised next week then I will gladly remove this and provide a better rating.

*ORIGINAL POST 23/2*
Ordered a PS5 for my son's birthday, stated at he time on the site it would be shipped after 16th feb due to back order, no contact since then and now the same listing has had the date updated to "orders placed after 19 Feb will be shipped early March". I have emailed several times asking where my order is seeing as I ordered before 19th Feb and no reply. Try calling the number and it rings once before being cut off. Agree with other negative reviews on here that there must be loads of spammy fake reviews boosting the score up for this SCAM company, so you fall for it. I will be contacting my credit card company for a refund unless I get a response by the end of this week.

Gamerium is run by the same man who ran Delche gaming which was an awful, scammy site! Wouldn't send my switch 2, wouldn't reply to my emails and then wouldn't refund me. I was trying to contact them for over a month, trying to either get my switch or a refund, when I finally had to contact my bank for help to get my money back, they finally complied.
Would literally rate them 0 stars if I could.

Well I ordered a switch 2 from gamerium and thought nothing of it, until i started reading horrible reviews can i just say anyone thats reading this and wants to order from gamerium please do. Yes it may be back ordered but if your patient you seriously cannot fault it, I ordered it on the 11th of feb saw the restock for the 17th of feb and it was sent out like it said an i received it this morning on the 18th. This is not a bot review and I am incredibly happy and over the moon thank you very much Gurpaal wish you a great year.

PS5 Was not in stock when I placed my order. But Gurpaal kept me upto date and answered any questions when asked. I have my PS5 And all is great, I am happy to recomend Gamerium and will use again no problem.

Very disappointed with the company they dont answer no phone calls I’ve tried to contact them for five days no answer or call back. I will get the item today but will never use your company never and ever again auch poor customer level is unbelievably disappointing! Thanks for shit service one time to be deliver in two weeks and it comes from AliExpress better be the real deal when i open the package not some fake shit!

Made my 1st purchase with Gamerium. Have to say they were fantastic. Great Comms throughout, best prices going & super fast delivery. Really happy I gave them a chance as a new retailer (for me). Already have another pre order in place (Resident evil Requiem Deluxe).

Brilliant customer service fast dispatch and delivery. very good prices on all products.

Ordered, didn't receive delivery details. I chased and was told that it was delayed and would receive when back in stock.

Turns out they put a notification on the day after I ordered that it was out of stock.

Tried calling but no answer, would only discuss via email. Took around a week to process refund.

Will not use again.

10/10 service recieved Great prices will be ordering again soon.

Gamerium is just a rebranded Delche Gaming. If you don’t know who that is, search the name and check the reviews!

I didn’t realise this as I ordered from their eBay store. I preordered a product and shock horror, they’ve not dispatched it and it’s 2 weeks after release. They ignore messages and now I need to wait until eBay allow me to open a case.

Delche / Gamerium are well known for taking your money and either not dispatching your product or making you wait MONTHS.

They took PayPal off as a payment option months back which says it all, you have NO protection ordering from either site unless you pay via credit card.

Avoid at all costs. Run my a scammer.

There are many 5-star reviews, but they are all fake! Please do check all the 1-star reviews, which are actually made by real buyers.

Very disappointed with this purchase. I placed the order on 12.01.26 and at checkout it clearly stated 3–5 working days delivery. Only after chasing the order was I informed that the item is on back order and won’t be dispatched until 28 January — this was never advertised at the time of purchase.

The item was bought as a birthday present for my husband on 20 January, so the delay completely defeats the purpose. Poor communication and misleading delivery information.

DON'T FALL FOR IT!
Will never come once ordered! Complete scam of a website.

I was a bit iffy with this store to begin with, there are a couple reviews here which mention another website and put it in a very bad light. I'm not sure whether the owner of this store is anyhow related to the one mentioned; however, my experience with Gamerium couldn't have been better. I bought a PS5 for a great price which was no longer available through other channels, I was even refunded money when I sent an email saying I placed the order so quick I didn't even notice the extra discount. It took a week of waiting for the console ot be re-stocked but I was kept updated throughout that time and the console was shipped exactly on the day promised. It reached me in brand new state, carefully packaged. I've now set it all up - there are no issues at all. To anyone hesitating, don't - you might have to wait but the great price is worth it. Will be shopping back here again for sure.

Purchased a PS5 game and it was dispatched, nicelp packaged & delivered very quickly. The game was listed slightly cheaper than other outlet so that was a bonus.