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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with server stability, experiencing lag and disconnections. A few other people also felt that the company's support was unprofessional or unhelpful in specific instances, with some reporting being told to "go elsewhere" or receiving passive-aggressive responses when seeking assistance.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the outstanding... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of setup and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I was able to get into the game right away. I can modify any setting at any time, including backing up, restarting, and stopping the server. While I initially purchased the service to play with a smal... See more

Company replied

Rated 5 out of 5 stars

Game Host Bros are fast to respond, very helpful, and honest. I was just helped change my server from one game to another; response times were within a matter of minutes, all questions I had were exce... See more

Company replied

Rated 5 out of 5 stars

I've used Game Host Bros for various servers now. Palworld, Multiple Minecraft, and a few others. Each time the setup is incredibly easy, the price is better than any other server hosting sites... See more

Company replied

Rated 5 out of 5 stars

This is the best hosting service I've ever used. I wasn't sure how to move my son's saved Palworld game from his local computer to a dedicated server without losing his progress. So I reached out to... See more

Company replied


Company details

  1. Gaming service Provider
  2. Cloud Computing Service
  3. Web Hosting Company

Written by the company

Game server hosting focused on getting your server setup the way you want it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

it was super quick

it was super quick , straight to solution and super friendly thanks a lot !

21 October 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

You're welcome! We're happy to help with anything you need. Thanks for your review.

Rated 5 out of 5 stars

Only host I’ll ever use from now on

From the moment I started browsing for a server the service has been incredible, real people to talk to not robots and the one time I’ve had an issue I joined the discord, posted a ticket and had everything fixed in like 5 minutes, 10/10 can’t reccomend enough

20 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the amazing review! We're glad our support team could help you so quickly.

Rated 5 out of 5 stars

Great Minecraft experience

The server quality is great and Michael is an Icon we all love Michael he is the GOAT and I wouldnt change him for anything.

19 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the kind words! We'll make sure Michael (All of them) sees this - he'll be happy to know he's appreciated! 😄

Rated 5 out of 5 stars

Solid connection, zero issues with server management.

I rented a server to play Palworld with my friends and the experience was as smooth as can be. It was simple to get the SFTP information and there's also a web browser version so I was able to add mods and transfer/convert our co-op save into a dedicated server without losing any data. Game Host Bros even provides a robust guide on how to do this which was VERY VERY helpful. All of the world settings for the server are listed under Startup Parameters so it was simple to make updates and restart the sever in about 30 seconds.

I think the only thing that threw me off was I didn't realize there was an auto restart schedule set to run every day at 4AM. When the server is stopped, it will actually stay on after this schedule runs. This makes perfect sense to keep the server stable, but in our case we were only playing with a small group of people so we only wanted the server on at certain times. The schedule was easy to turn off once I found out about it. Just added a stop command after the restart.

9 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the detailed review! We're glad our Palworld guide helped make the transition smooth for you. You're right about the 4am auto-restart schedule - it's designed to keep servers stable, but we understand wanting manual control for smaller groups. Thanks for sharing your experience!

Rated 5 out of 5 stars

Very affordable and solid performance…

Very affordable and solid performance for the price. Would highly recommend both for Palworld & Modded Minecraft.

19 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the review! We're glad you're happy with the performance and value. Both Palworld and modded Minecraft are great choices. Thanks for recommending us! 🙏

Rated 5 out of 5 stars

micheal was so helpful

micheal was so helpful! he helped me with alot as i am so new to this and he was there every step of the way!

17 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the wonderful feedback! Michael will be happy to hear this. We love helping new users get started. Please reach out if you ever need anything else! 😊

Rated 5 out of 5 stars

Game Host Bros - Hosting Excellence

Game Host Bros. has been my go-to team for server hosting, any time I need a server hosted. Their prices are fair and competitive, they have a great selection of games, but what makes them stand out is their customer service.

Game Host Bros. as a company have always been extremely helpful and friendly with their guides for installations and modding, but also with how easy they make things like server switching and account closures when you don't want to continue. Overall, they are very gamer-friendly and are a pleasure to deal with. Thanks, guys!

15 October 2025
Unprompted review
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Reply from Game Host Bros

We appreciate you being a long-time customer so thank you for the review. We're glad our guides and customer service have been helpful. Please reach out if you ever need anything!

Rated 5 out of 5 stars

The server hosting is by far the best…

The server hosting is by far the best available for Palworld. The customer service team is the most helpful I have ever experienced aswell as the most responsive, shootout to "ToeHunter" on their discord to being an absolute gem. Answers to any questions are prompt and direct. Suggestions are not just trying to push sales. Every part of the customer experience is top notch!

6 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the kind words! Toehunter will be happy to hear this. We're glad our team has been able to help you out. Please reach out if you need anything! 😊

Rated 5 out of 5 stars

Fantastic response time and service

The response time was very quick and they took care of my request quickly and without issue.

3 October 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the review. We're glad to have the Rat King onboard with us 😁

Rated 3 out of 5 stars

Very happy with the service and speed…

Very happy with the service and speed of the server ...but I am still unable to change the status of the server on my home computer.... currently only able to do stuff to it's status through a cell phone data plan

25 September 2025
Game Host Bros logo

Reply from Game Host Bros

Hello, this isn’t the experience we want you to have. I noticed you haven’t reached out to our support team about this yet. Please do so as soon as possible, and we’ll work with you to diagnose the issue and find a resolution.

Rated 5 out of 5 stars

Excellent Customer Service and price. I'll never use a different server host.

Game Host Bros are exactly what they claim to be. Total bros offering a solid deal.
Good price, EXCELLENT customer service that all companies should aspire to. I will never use a different server provider. Frankly it's less hassle to host something with them for $8-20 for a 1 month period than for me to waste my time digging into the nitty gritty to host myself like I used to. I fully recommend them in every way.

One time using them their billing auto billed me 2 weeks before the server was set to end, and when I simply let them know I only was planning one month they simply refunded it and even gave me a memory upgrade as an appreciation for that server. It didn't need it, their base settings are usually solid.

Most recently I used them for V Rising. I failed to grab my save before losing server access for a backup. They not only went and found a backup (it was within 48 hours) but they also gave me a link to instructions on restoring it to my own machine or to other servers. Their responses were prompt, clear, brief and whelmingly friendly and timely.

I've only had to reboot the servers a handful of times across several months using them. No one's ever complained about lag that wasn't game induced. Every server has also had solid documentation and reference minimizing the time I have to go looking elsewhere for information on modifying server values/tweaking the settings I need. I honestly when considering the time their customer service probably takes feel like I've committed highway robbery when it comes to value.

31 August 2025
Unprompted review
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Reply from Game Host Bros

Thank you for the in-depth review! It means a lot. We're glad to have you with us 🙏.

Rated 5 out of 5 stars

Easy and Quick Help!

the setup was very easy and when i had an issue with a mod not working, they were very quick to respond and help me out! even if it was almost 2 am lol

1 October 2025
Unprompted review
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Reply from Game Host Bros

We're glad you found it easy to use. Please let us know if you ever need anything else 😊

Rated 1 out of 5 stars

Worst customer experience I’ve had with a host — what company does this?

I’ve worked with multiple hosting providers over the years, and I can honestly say I’ve never run into something this unprofessional. I travel a lot, so sometimes my payments get flagged. Every other hosting company I’ve dealt with has a way to verify me and move forward. That’s normal customer service. Here? They flat-out refuse to even try.

Instead of actually helping, their support basically told me “sorry, not our problem” and cancelled my order. Then, when I tried again, they saw I was on a VPN and used that as an excuse to block me completely and tell me to “find another provider.” Imagine paying a company money, only to be told to go shop elsewhere. What kind of business model is that?

The part that really blows my mind is that they don’t even offer a verification process. No option to prove who you are. No attempt to keep you as a customer. Just a canned, robotic response and the door slammed in your face. That’s not security — that’s laziness. Other hosts manage to handle this stuff without a problem, so there’s no excuse here.

If this is how they treat paying customers before you even get a server, I can only imagine how bad the support would be after they’ve taken your money. A hosting company that tells customers to just “go elsewhere” isn’t a company worth trusting.

Save yourself the time, money, and frustration. Go with literally any other provider that actually wants your business.

29 September 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Hello,

We're sorry you're not happy. Our anti-fraud system flagged your order initially, and then you then tried to bypass this fraud check.

Upon investigation, we found discrepancies that won't allow us to process your transaction due to the high risk rate it has for us. This isn't about being unwilling to help people who travel, it's about protecting both our business and our existing customers from fraudulent activity.

We handle thousands of orders, and while we strive to minimize false positives, patterns that suggest attempted bypassing of security measures require us to decline service.

We genuinely wish we could accommodate every customer, but the combination of factors in your case exceeded our risk tolerance. We understand other providers may have different thresholds, and we respect that you'll find one that better fits your needs.

Rated 5 out of 5 stars

Great services and customer support by…

Great services and customer support by far! Dealt with a lot of other companies, big and small. None compare to these guys! They understand customer happiness is the way to keep us and bring in more!

18 September 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Thank you for the review. Our #1 priority is to keep our customers servers running smoothly so you're correct. Hope we continue to serve your needs in the future!

Rated 5 out of 5 stars

best server hosting team ever

best server hosting team ever. everyone is very knowledgeable and personable.

22 September 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Thanks for being with us for so long, Big Daz!

Rated 5 out of 5 stars

Great support, Great servers

I have been using this site for different servers over the last couple years and it's always been a smooth experience. Super simple interface that helps change modpacks, download backups, and quick response times with tickets.

Overall an amazing experience that I haven't had with many companies in a long time.

26 September 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Thank you for your review. I'm glad you have an amazing experience with us.

Rated 5 out of 5 stars

Happy new user

Got a new server for my group to play V Rising together with! The GameHostBros staff was incredibly helpful with questions and concerns, and the detailed guides on how to use and manage the servers are insanely helpful. The prices are beyond fair too I'd say!
All in all happy to recommend them

25 September 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Thanks so much for your review! We’re glad to hear the guides and support were helpful for you.

Rated 5 out of 5 stars

Probably one of the best game hosting…

Probably one of the best game hosting services I’ve used so far, simple to use easy to add mods works with FileZilla it has all the server hosting tools you need, and to top it off it has very cheap services for what it offers

11 September 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Thank you for sharing your experience. We’re happy to know the tools and pricing are working well for you.

Rated 5 out of 5 stars

Great hosting service

Great hosting service. Always up to date with software updates, and customer service is top notch. I’ve been using their service for 8 months for several games.

18 March 2025
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Thank you for being with us for so long! We’re glad the service has been working well for you.

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