Hi, so i contacted them from the mail they provided themselves as a reply on trustpilot and still no answer, no resolvation nothing is done for the customer if already redeemed code are sold. This is... See more
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Quick and easy. No account required! Support different payment methods. No hidden or extra costs added. No annoying extras like boosters, extra protection or subscriptions. Just straight to the p... See more
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Ordered two paypal topup cards. Gamecardsdirect helped me afterwards with a problem with these card. Thank you for solving this isue.
Company replied
placed two separate orders on July 25th via xMoney, paying a total of €633 in BTC for 6 Neosurf €100 vouchers. • Both payments were fully confirmed on the blockchain • I received confirmati... See more
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Company details
Written by the company
At Gamecardsdirect, you can easily buy digital gift cards, game cards, and prepaid credit for all kinds of brands and services. Whether you want to top up your gaming account, enjoy your favourite entertainment, shop online, or surprise someone with a digital gift, you’ll find plenty of options in our webshop. We offer a wide range of digital vouchers for gaming, entertainment, shopping, lifestyle, and more. Simply choose your product, place your order, and receive your code straight to your inbox. Fast, easy, and ready to use.
Gamecardsdirect - The one-stop Gift Card Shop!
Written by the company
- Buy your digital products at Gamecardsdirect
- We wish for you to immediately receive your game and gift codes! We are thé one-stop gift card shop. Do you require our assistance regarding your order? We are happy to help you whenever we can!
Delivery via email!
You receive your order as soon as the payment has been completed.
With immediate payment methods such as phone payment, iDeal, credit card and BanContact, you immediately receive your code.
Contact info
Beersdalweg 93, 6412 PE, Heerlen, Netherlands
- +31 (0)85-0477536
- info@gamecardsdirect.com
- gamecardsdirect.com
3.5
Average
4K reviews
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Hello sir
Hello sir
I never ever buy anything from.ur platform even i didn't heard you before yesterday.when I saw from my account nearly 500 euros goes in ur account.i surprised and I stop my card and tell my bank about this fraud and also complain in police with all proofs of my bank extrait. hope anyone of u contact with me I send u email also but no reply I tried to call many times but no answer
2 July 2025
Unprompted review
Reply from Gamecardsdirect B.V.
Thank you for taking the trouble to share this. How incredibly annoying to hear that an amount was deducted from your account without your permission.
We obviously want to check this very seriously and carefully. However, we did email you earlier asking for some additional details (such as your order number or proof of payment) so that we can help you further, but we haven't received a response to that yet. Without your help, we unfortunately can't check or resolve anything for you.
We always advise you to be very careful with your bank details and never just enter them anywhere. That way you can prevent someone else from abusing your account, for example by making a purchase with us using your details.
We would like to help you find out exactly what happened here! Would you therefore please respond to our earlier e-mail, we respond to e-mail requests within 24 hours.
Reply from Gamecardsdirect B.V.
Awesome, thanks a lot! 😄⚡ We're thrilled to hear it was super fast, just the way we like it! Enjoy! 🎮✨
I've been ordering from them for…
I've been ordering from them for multiple years. Only recently they have been blocking my orders. Then lifting them the next day. Not delivering immeadiatly whilst taking expensive Daopay methods (which they profit from greatly). They promise to instantly deliver but their customer service is not reachable in the weekends. I don't suggest ordering here unless you are not in a hurry.
4 April 2025
Unprompted review
Reply from Gamecardsdirect B.V.
Thanks for your message. We’ve already responded to your email.
We’d like to let you know that we’re continuously working on optimizing our payment system to prevent misuse while still offering the best possible customer experience. Unfortunately, this may occasionally cause an order to be temporarily held. Of course, we aim to keep this to an absolute minimum.
We really appreciate that you’ve been a loyal customer for years, and we’re doing our best to ensure you stay satisfied. If you have any further questions or concerns, feel free to reach out to us — our customer service is available by phone on weekdays from 08:30 to 17:00.
They even called me when the deal was…
They even called me when the deal was failed to solve it.
20 February 2025
Unprompted review
Reply from Gamecardsdirect B.V.
That’s awesome to hear! 😃 We always try to go the extra mile to help out. Thanks for sharing your experience! 🚀🎉
Awful service. Didn't receive any code. E-mails and calls ignored. Took 2 months to contact them and get a refund!
UPD: it took almost 2 months to get a refund from them. E-mails got ignored, their phone number doesn't work: robotic woman says "sorry were aren't available", it was in the middle of a working day! The website also mentions "live chat", but it just doesn't exist on their website. Tried different browsers, disabled ad blocker -- live chat just doesn't exist!
The only thing which worked is Facebook Messenger. I wrote to them on Facebook, attached all the screenshots, including the screenshot of chargeback request to my bank. ONLY AFTER THAT they issued a refund.
Before that, I left this review on TrustPilot and an angry comment on their Facebook page.
-----
Bought 25 EUR Nintendo eShop gift card for Christmas (24.12.2024). Never received anything! Sent them multiple e-mails -- no reaction! Tried to refund through PayPal -- it was declined because their policy doesn't cover gift cards. Now sent a chargeback request to my bank.
24 December 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Hey! We're sorry to hear you feel this way. 😕 Just to clarify: your order was delivered on December 24, 2024, at 6:54 PM. We previously tried to contact you, but unfortunately, our emails couldn’t be delivered.
Additionally, we refunded the full amount to your PayPal account, so we’re not quite sure why you're leaving a 1-star review months later. 😟 If there’s still anything unclear, please feel free to reach out! We're happy to help. 🎮✨
did not recieve my email
i payed for 15 euro of playstation cards yet i never recieved my codes for it i dont trust this site at all
31 January 2025
Unprompted review
Reply from Gamecardsdirect B.V.
Hey! We’ve tried reaching out to you but haven’t received a response yet. According to our records, everything has been delivered. If you’re still missing something, please get in touch with us at info@gamecardsdirect.com or call us at +31 (0)85-0477536. We’d love to help and sort this out for you! 😊📩
Gamescarddirect edit: not a scam, yet takes long
No scam just takes very long, So i made this review earlier to state how i was scammed and didnt get my Code news i did get it but very late as such im updating my Feedback Gamescarddirect isnt necessarily a Scam but expect long response times as such i went from 1 star to 3 stars
26 January 2025
Unprompted review
Reply from Gamecardsdirect B.V.
Sorry to hear you've had this experience! We would like to provide some clarification about the payment process.
A bank transfer is a manual payment method and not a direct payment. This means that we can only process an order once the payment actually reaches us. Of course, if no amount is transferred, nothing will be shipped. This is a standard procedure with all manual payments.
We are a certified reseller of gift cards and take security and reliability very seriously. Therefore, we also have strict security measures to prevent misuse. Of course, if you had any doubts or questions about the payment process, you could have just contacted our customer service. We'll be happy to help!
Hopefully this gives some more clarity. If you still need help, please let us know.
I bought steam cards for €100 with a…
I bought steam cards for €100 with a cost of €103.49 saying I was going to get it in the next 3 business days and also waiting for the codes in the email. I received the payment receipt but not the cards yet.
This was on December 20 2024.
Please write me to give you more details.
PD: Sorry for the late reply, I was away. I can send now every detail needed.
18 December 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Thank you for your review. We’re sorry to hear about your experience. Your satisfaction with your purchase is very important to us. However, we noticed that you haven’t reached out to us, which is unfortunate as we would be happy to assist you!
Based on your review, we requested more information, but unfortunately, we haven’t received a response within the three-day timeframe. We would still like to invite you to contact us via info@gamecardsdirect.com or give us a call. We’re ready to resolve this issue with you.
PS: Would you be so kind to contact us at info@gamecardsdirect.com. Thank you!
i never get my order its been 2weeks
i never get my order its been 2weeks
my email rjkenny @distributel.net
9000 0026 8681 1691
26 November 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Thank you for your review. We have checked your payment, and unfortunately, it was declined by our payment provider. As a result, no order has been processed.
If you have any further questions or would like more information about the declined payment, please feel free to contact us at info@gamecardsdirect.com. We are here to assist you.
We apologize for the inconvenience and thank you for your understanding.
"security problem" everytime
Whenever I want to buy any giftcards, steam, paysafecard, or jetoncash. Nothing works, It gives me a error message : there is a security problem and we canceled your order. For no reason, their anti-fraud system is broken and ban you for no reason. Impossible to use the site.
8 October 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Hey there! 😊 I'm sorry to hear that you keep getting that “security problem” message. We do indeed have a security system in place to keep everyone safe, but unfortunately at this time I can't see exactly why you are blocked. If you think this is unjustified, please contact us and we can check it out for you right away and hopefully fix it soon! 💬👨💻
Thank you for your patience and understanding! 🙏
Can't make orders
When trying to make an order and pay via sms or card it keeps saying that there is a security problem. I saw that a lot of people has this issue and they seem to not fix it.
I tried to contact their support since 1 weeks and still no answer.
5 October 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Hey Oh no, that sounds super frustrating 😕. I'm sorry you've been having these problems placing your order and that you haven't gotten a response from support yet. We do indeed have a security system to keep everything safe, but I understand it's inconvenient when you get blocked because of that.
Could you perhaps contact us again? We'd love to fix this for you as soon as possible and figure out what's going wrong! Thank you for your patience 🙏.
i did make order but i didnt receive…
i did make order but i didnt receive anything
Payment reference: 1000 0026 1032 7822
20 September 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Hey - we see that you haven't responded to our request via Trustpilot to contact us either. Without your response, unfortunately we can't do anything for you 😕. We are always available at info@gamecardsdirect.com and would really like to solve it for you! Give us a chance to help, and you'll be fine 😊🙏.
I bought a card from them and first of…
I bought a card from them and first of all it didn’t come and after I contacted them didn’t even return my money.
Edit: in the end on 13 of August they did return my money fully so I am great full for that. I would just choose a better alternative if I were you
17 June 2024
Unprompted review
Reply from Gamecardsdirect B.V.
We're truly sorry to hear about your experience; this is certainly not the level of service we aim to provide. We'll reach out to you shortly to resolve this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience as we make this right.
It was fast I liked that allot good on…
It was fast I liked that allot good on that part but it scared me for a moment because I tried redeeming my code via the playstation application and it didn't work so I had to turn on mu playstation to do it and it work
31 July 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Thanks for sharing your experience! Glad to hear that everything worked out with your PlayStation in the end, even though it gave you a bit of a scare at first. We appreciate the feedback and will keep working to make sure things are as smooth as possible. If you ever need assistance again, don't hesitate to reach out! 😊🎮
Didn’t get my order
I had terrible experience with this shop. I didn’t receive my $10 card even though it’s been 3 days since I bought it. I reached out to the support and they keep pretending that there is something wrong with bank receipt I sent them. It’s super weird. Don’t they track what they sell or what?!
I’m afraid it might be difficult to get my money back.
I don’t recommend this shop at all and personally will never buy here again.
18 June 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Hi! Could you contact our customer service please, so we can look what the issue is with your order. You can reach us at: info@gamecardsdirect.com
Order took so long
Bought an online gift card yesterday but it hasn’t arrived yet :)
20 June 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Our customer service will contact you!
Reply from Gamecardsdirect B.V.
Thanks for your feedback! We're glad to hear that you found the provision affordable and that the timing of the delivery met your expectations. We appreciate your support and look forward to serving you again! 😊
Very fast and no headache
Very fast and no headache. Best keep going up.!!
18 May 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Thanks for your feedback! Great to hear that the service was very fast and hassle-free for you. We appreciate your support and will keep striving to improve. If you need anything else, we're here for you! 😊
Wrong information
The people that work by Gamecardsdirect are kind and react fast, unfortunately they providing wrong information or don’t give suitable information around products as a result some people make the wrong choose in what they buy thinking they have the right product. Refunds aren’t possible on certain items so you are stuck with things you have no use for. I hope fairer and better service in this can be provided in the future and if the site doesn’t do or want to do this at least people here are warned.
16 May 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Thank you for your comment and feedback. We are sorry to hear that your experience did not fully meet your expectations 😢. We strive to always provide clear and accurate information about our products, but it seems we fell short in your case. For that, we sincerely apologize.
Regarding returns, it is indeed true that certain items cannot be returned due to safety reasons and the nature of the product. This is to protect both our customers and our company from possible fraud and abuse 😔.
We take your points seriously and will look at ways to improve our service. Your feedback is invaluable here and helps us to optimize our service.
If you have any further questions or if there is anything else we can help you with, please do not hesitate to get in touch. We are here for you!
Money taken but nothing received
Bought a card, never received my code to my email address.
No support available over the weekend.
Money taken immediately but nothing received in return…
26 April 2024
Unprompted review
Reply from Gamecardsdirect B.V.
Hi Ruben,Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. We want to assure you that our support team is available over the weekend, and we are sorry to hear that your complaint was not seen during this time.
To resolve this issue promptly, please contact us directly at info@gamecardsdirect.com. We will prioritize verifying your order and ensuring that your code is delivered as swiftly as possible.
Your satisfaction is extremely important to us, and we are committed to rectifying this situation. Thank you for your patience, and we look forward to assisting you.
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