I've always wanted a quality panama hat. I've watched the emails from Gamboa for over a year. Finally - finally! a reason to buy one. Very happy with the quality. great shipping packaging.
Company replied
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See what reviewers are saying
Price was good, especially since it was on sale. However, it is much more fragile than expected.
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.4
Average
226 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service great to work with…
The customer service great to work with during the hat exchange process. Gabriela V kept me updated during the process in a timely and efficient manner. I would recommend this company to others.
23 May 2025
Unprompted review
Reply from Gamboa
Dear Wylie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
You get what you expect
I had a previous good experience buying at Gamboa. Recently I have ordered a tokilla hat. I wasn't certain what will I really get because the photo cannot give you a clear idea of the product. I have first received a wrong size. After notifying it to Gamboa they swiftly sent me the right size and the product really looks marvellous.
21 May 2025
Unprompted review
Reply from Gamboa
Dear Mitja,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I’ve been buying Gamboa straw hats for…
I’ve been buying Gamboa straw hats for about 15 years. This was my 4th hat. I wouldn’t consider looking anywhere else.
12 May 2025
Unprompted review
Reply from Gamboa
Dear Fred,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Caught by rising prices
I love their hats. Sadly they shipped one in a damaged Gamboa box, with a hat that was crunched. The outer box had no damage, so it was damaged when they shipped it. They were good about refunding me the money, but in the 6 days since I ordered, the hat went from $69 to $109. I think I should have gotten the hat I ordered at the price I had paid.
29 April 2025
Unprompted review
Reply from Gamboa
Hello Gavin,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
The refund for the order was processed yesterday because you received a damaged hat.We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Excellent quality prompt service
Excellent quality and as prompt service as is possible given the time it takes to handcraft higher-end hats.
4 April 2025
Unprompted review
Reply from Gamboa
Dear Tad,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The site was easy to navigate
The site was easy to navigate. I love the clothes that I've gotten from them. Shipping was what I expected.
Even when I had to cancel an order, it was quick and easy.
11 March 2025
Unprompted review
Reply from Gamboa
Dear Mar,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I don't have the product yet
I don't have the product yet, and I contact with them, just they told me sometimes the package are lost.
26 March 2025
Unprompted review
Reply from Gamboa
Hello Miguel,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Earlier today we sent you an email regarding this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
You have nice product fast shipping…
You have nice product fast shipping good pricing and nice sales I would like to see some out od stock item back in I want to buy some more of them
24 March 2025
Unprompted review
Reply from Gamboa
Dear ED,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I paid for Panama Borsalino hat and…
I paid for Panama Borsalino hat and thay sand me roll up Panama hat instead. I sand hat back and I sand my old Borsalino which I bought from them, bat they didn't want to do exchange. They ignored my email and they keep my hat and my money.
12 December 2024
Unprompted review
Reply from Gamboa
Hello Zoran,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email regarding this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Very nice quality products
Very nice quality products, timely shipping, and customer service communications.
11 March 2025
Unprompted review
Reply from Gamboa
Dear TODD,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Scratchy wool
Scratchy wool, and both sweaters fell apart within 2 months. So disappointed, because they were so cute. Purchased as Christmas presents. No response to issues.
22 December 2024
Unprompted review
Reply from Gamboa
Hello Claire,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to review your purchase.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
no return rights
no return rights
bad quality
no return foem in packaging
overpriced
21 February 2025
Unprompted review
Reply from Gamboa
Hello Alexandra lindblad,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email regarding this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
fast shipping good product for price…
fast shipping good product for price when its on sale
3 February 2025
Unprompted review
Reply from Gamboa
Dear GABRIEL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Great!
The ponchos I ordered are great. They fit great and are soft. They're great!
1 January 2025
Unprompted review
Reply from Gamboa
Dear JOHN,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Gamboa makes great sweaters
I wear a women's large, which seems to correspond to a men's medium. I have several alpaca sweaters from Gamboa, and they are all among my favorites for cold winter weather.
6 January 2025
Unprompted review
Reply from Gamboa
Dear DEBORAH,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Happy Hubby
I bought a ruana for my husband for Christmas and he absolutely loves it! He's been wearing it every day. It's so soft and warm, perfect for our cool house in the winter.
I was very impressed with how fast we received the package!
18 January 2025
Unprompted review
Reply from Gamboa
Dear PATTI,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Christmas present
I received a zip up sweater as a Christmas gift. The first time I tried it on the zipper tore away. I filled out the exchange upload the company provides. I emailed the company. I phoned them twice. I got no response. I would not buy from this company under any circumstance. They have no integrity whatsoever. The reviews I left on the company website didn’t show up there. They only display the five and four star reviews. DO NOT BUY FROM THIS COMPANY!!
After interacting with this company after I left a bad review here and they replied, I stand by this review. They don’t put up the reviews left on their website that are less than four. They don’t put out a good product. There are many great alpaca products from other companies. I would not purchase from this company again, especially for a gift.
The company ended up giving my husband a refund for this sweater. I still would not buy from them again, especially for a gift as their exchange policy is very limited.
23 December 2024
Unprompted review
Reply from Gamboa
Hello Upset Navy Mom,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number or email address to solve this issue today. You can also contact us at cs@gamboafashion.com.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Reply from Gamboa
Dear ROBERT,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
SERVICE IS AWFUL
SERVICE IS AWFUL
I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa managers just ignore my e-mails. Why should a customer order in your shop if you reply more than shipment? It's inadmissible.
The other point is cupon when you enter your e-mail for future spam, it just wasn't send on my mail.
9 January 2025
Unprompted review
Reply from Gamboa
Hello JULY,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We carefully reviewed our records and we couldn't find any emails under your name. Kindly contact us at cs@gamboafashion.com to receive information about worldwide shipments and coupons.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Gamboa Delivers Again
I placed an order and three days past without any notification that my order had been shipped. I contacted Gamboa customer service via an e-mail link on their website and received a prompt reply early the following morning from Gabriela Vargas with explicit order status details. This was my second order from Gamboa and not my last; their products and service are exceptional.
20 December 2024
Unprompted review
Reply from Gamboa
Dear MARC,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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