Galdierirent Reviews 

Arrived 3 hours late and they wanted me to take a Premium automatic car. Refused and was then led to believe if I didn't take their insurance I wouldn't get a car. Complained to them and was told the car I got was 5 euros more a day. This amount was never ever mentioned in our conversation but I was definitely pressured into taking their 19.00 euro a day insurance. Basically cost more than double my original price. If your flight is late you are screwed. My work truck was cleaner than their car.

Rent your car somewhere else!
They are not service minded, and they don´t accept Visa cards or cash. I paid for the rental car online, but when we arrived we had to pay a deposit for the card - which could not be done online, and they did´nt accept the cards I had.

Avoid Galdieri Rent – Very Disappointing Experience

Do not book with Galdieri Rent. This was the worst car rental experience I have ever had.

They changed their Rome FCO airport office location without properly informing customers. The email directions sent us on a 15–20 minute walk from the terminal, but after arriving we found a small notice saying the counter had moved to another area of the car park, requiring another 10–15 minutes of walking.

Customer service was extremely poor. After the car window was broken and my bags were stolen, I contacted them to ask for a replacement vehicle. Instead of helping, they told me to return the car and make a new contract, with no refund for my original booking.

At drop-off in Bologna Airport, they tried to charge €2,000 for a broken window and also attempted to add a €119 drop-off fee that was not part of my agreement. In the end, they charged me €570 + IVA for one broken window.

Very disappointing service and unfair charges. I strongly recommend avoiding this company and choosing a more reliable rental provider.

The most painful and problematic rental experience I have ever had in 30 years of renting cars across Europe. I rented a car through Auto Europe and arrived at Naples airport.
The first issue was I couldn’t find their office within the terminal so I rang them. I told the gentleman where I was and explained my wife had a broken foot and couldn’t walk and asked if they had a shuttle bus. I was told no and it was up to me how I got to the office.
I arrived at the office to be told that my booking was not on their system. I then showed him the voucher which clearly showed the booking. I asked him if he could ring auto Europe for me and he said no and gave me an out of date number. Very unhelpful and clearly not prepared to do his job.
I left the office and spent an hour ringing auto Europe who were amazing. A gentleman called Yazeem was very helpful and advised me to go back to them and he would call me back whilst in the office.
When I got back to the office the lazy, arrogant and incompetent attendant was not there. I explained the situation again to his female colleague who initially said she couldn’t tell me what her colleague had told me and again said the booking was there.
Then Yazeem from Auto Europe rang me so I passed him to her. I could clearly hear him reading her the riot act and telling her what he thought about their service. After the call the lady was again not willing to help so I told her I wanted to raise a formal complaint.
After this she said that she would see if she could refresh the booking.
After 50 minutes she managed to get me a car. In total this car pick up experience took 3.5 hours
I finally got the car and we were heading on our way and I decided to pull into a service station to get some water after this problematic ordeal. I was in the station 5 minutes and when I got in the car it would not start so I looked on the Internet and found that the car could not start during a system reboot. It was clear they hadn’t done this like they should have
1 and a half hours later the car started after completing the reboot and we finally got to our destination 5 hours beyond our scheduled arrival time.
Luckily for us my children are nearly both adults and I speak fluent Italian otherwise we probably would have been left stranded by these charlatans or I would have had to rent with an another firm. The prices they were quoting though was 5 times more than the booking I had booked.
I never place reviews but I feel so strongly about letting people know about this dreadful experience that I have.
I would never use Galdieri Rent ever again and I would strongly recommend that ALL travellers avoid them if they do not want to run the risk of having the same dreadful experience that we did.
Had I not spoken Italian or threatened to make a complaint I am sure we would simply have been fobbed off by this computer says no organisation.
To Galdieri Rent management, as the owner of a company in the uk with a very competent workforce, if you want to stay in business for much longer I would advise you to invest in some effective client care and empathy training for all your staff as currently they do not meet the level needed to sell goods at a car boot sale, let alone car rental.
To ALL TRAVELLERS if you want to avoid an unnecessarily stressful start to your holiday stay away.

The only positive thing about this company is that they allow cancellations. I cancelled my reservation with them after trying to get in touch with them numerous times. First I called and got hung up on multiple times, and then received a message from them asking me to write on WhatsApp. I wrote them minutes after, even with help from my partner, who is Italian, so the messaging could be in Italian to make it as easy as possible for whoever had to respond to my request. No answer. It's been 5 days and still no reply. I gave up and cancelled my booking.

It was a horrible experience! We called them several times because we didn’t find it. They just ignored our calls and texts on whatsapp and we saw that they read it on whatsapp. When we arrived they were so rude! They rent our car to someone else and it was our own problem! There work 5 people but the woman was the only one who was working. Never again!
We have to wait another 3 hours for another car.

La punctul din Milano erau 2 persoane plictisite, care nu au depus nici cel mai mic efort pentru a ne ajuta.

Dear Customer Care Team,
Thank you for your reply. Our booking was made through Enjoy Travel, not directly with Galdieri Rent, which is why you may not be able to locate it in your system.
The reservation was fully paid in advance through Enjoy Travel. When we arrived to collect the car, we were ready to pay the €700 security deposit as required. However, we only had our debit card in the digital wallet on our phone and did not have the physical card with us.
The two employees at the counter immediately refused to proceed because the card was not physical. They made no effort to offer an alternative solution or help us complete the rental, despite our willingness to comply with all payment requirements, including the security deposit.
The issue was not only the payment policy itself, but also the unhelpful attitude of the staff. We felt they were completely unwilling to assist us or even try to find a solution. As a result, we were unable to collect the vehicle we had already paid for, and this caused significant inconvenience and additional expenses during our trip.
This experience is the reason why I left my review. I hope you will investigate the incident with your staff and consider improving the way customers are treated in similar situations.

Kind regards,
Giorgiana

This place does not deserve 2.2 stars. I booked a Fiat panda with my girlfriend 2 weeks ago when we had a vacation at the Garda lake and therefore needed transport from Bergamo. When we arrived we couldn’t find the spot where the shuttle bus arrived by. Therefore, we called their costumer service which answered right away with a good English speaking employee who called for a shuttle bus right away and guided us to the right place. When the shuttle bus arrives we were taken to the rent place with only 15 minute wait until we could book the car. The employee did try and sell more insurance, but when we said no he pushed no further. We felt save and he kindly reminded us to take pictures for our own safety. The car worked perfectly and were in great shape. 7 days later we deliver the car back and Lorenzo who inspected our car once again spoke perfectly English and shook our hands and spent about 3 minutes looking at the car and then told us that everything seemed fine and that the deposit will return back to us within 7 work days.

For our experience we must say that the entire episode was problem-free, well educated people and smooth service without little to any que on neither shuttlebusses, paper work and delivery on car. We don’t relate to the 2.2 average star given. Cheers.

am extremely disappointed with the service I received. I visited the Galdieri location at Via Turini 18, Calderara di Reno on 19 July at around 2:30 PM to collect my rental car. My booking reference is 215860963.

The two ladies at the desk were very rude, unhelpful, and showed no willingness to assist. They insisted that I needed a "credit card from the bank" and refused to accept any of my bank cards. I am from the UK, where we commonly use bank-issued debit cards, and they would not listen or try to understand.

I rented from the same company last year without any problems, but this time they refused to provide the car. I even had seven different bank cards, yet none were accepted. Because of this, my travel plans were completely ruined, and I was left without a car.

When I asked one of the staff members for her name, she refused to provide it. You should check your CCTV footage for 19 July at approximately 2:30 PM to identify the staff involved.

This was one of the worst customer service experiences I have ever had. I suffered unnecessary stress, inconvenience, and additional costs because of your staff's attitude and lack of professionalism.

I expect a full refund and appropriate compensation for the distress and disruption caused.

I will never use this company again and would not recommend it to anyone. Very poor service.

Do not use if you are in a hurry. Or even if you just want efficiency of any kind. You will wait in a queue for well over an hour and the process takes forever. Never known a car rental to take so long processing a rental.

Very disappointing experience. I rented a car with them at Palermo Airport. No clear warning before confirming the payment that Amex would not be accepted by the car rental company (in an international airport). It has happened to me once but the rental company accepted to take a deposit with another card or I had to pay for additional insurance but at least I got my car. Here the person could not care less and just told me that I should have read more carefully the terms and conditions (with a heart emoji though....). I had to rent another car as a consequence. But left with the impression that the person was very happy to not rent me the car and probably rented it immediately to someone else. There were VERY not constructive

Very disappointing customer service. I called the phone number I found online to ask for assistance, and instead of being helped, I was rudely told it was the wrong number and then the person hung up on me. There was no attempt to direct me to the correct contact or offer any assistance. This was extremely unprofessional and left a very poor impression. Judging by other reviews, it seems I’m not the only customer who has experienced this kind of behaviour. Customer service should be respectful and helpful, even when someone reaches the wrong number. I would not recommend this company based on my experience

Ho chiamato il numero trovato online di Galdieri Rent Car Lamezia Terme e mi è stato detto in modo sgarbato che non era il numero corretto, chiudendo la chiamata bruscamente. L’esperienza è stata poco professionale e non utile. Consiglierei alla direzione di verificare i numeri pubblicati e formare il personale su un servizio clienti più cortese.

Elena at Galdierirent Bergamo airport, Milan was absolutely brilliant! She was sooo friendly and kind and made my whole experience very easy. I returned my car last night and Elena was so professional. I was on my own with children (and don’t speak Italian) however Elena made me feel relaxed and the whole experience was excellent.

We arrived with everything perfectly booked, we have rented and traveled all over europe and tis has never happened. They wont accept cash, American express or any debit. The women at the counter was extremely rude and gave no help to us. She wasn’t polite or helpful at all. We have now ended up with no car trying to find somewhere to go. DO NOT GO HERE!!

Horrible experience! We were supposed to pick up the car at noon, so we arrived at the Rome Airport at 11:00AM and went to the address of the car rental place written on the contract. There was nothing there. We drove around for 45 minutes, asked every car rental place around for informations, while calling the number listed on the contract. No answer on the phone, and no news from the other places. Finally, an hour later, we got lucky: someone answered the phone!

The answer to the question "where are you located was" "Ah, yes, the address on the contract is the old address. We moved, we are inside the airport!" No apologies for a client who has been driving around for an hour... Okay, let's drive to the airport.

We got there, parked our other car, and followed the directions for Galdieri Car Rent. Once arrived, the gentleman (very nice!) told us to go first to the office located on the other side of the airport... The only directions for Galdier took us to the wrong place.... Off we go. Once there, we got in line. By the time we reached someone, it was 1:30PM, or 2.5 hours after arriving to the address on the contract. And now it gets better!

The gentleman looks at the contract and tells us we are late. I didn't even mention the fact that the contract had the wrong address, and that we drove around for 2.5 hours... and that we called for an hour with no answer. And now the Coup de Resistance: since we were late we lost our car! But wait: We could get another one for EXACTLY TWO TIMES AS MUCH than what we were supposed to pay. Dishonest at best. Once I shared with the guy our horrifying experience, rather than apologizing, his answer was "Well, now if you want a car this is the price" And when I insisted that we were owed an apology, and maybe a discount, he got angry and yelled at us. Literally yelled at us! Customer service at its best!!!

I live across three countries and rent cars all the time for business and pleasure. In 40 years of renting cars, this was the worst experience of my life. No answers to the phone, no apologies, trying to cheat me by charging me double, and then the guy yelling at me and telling me to get out of his sight. Companies like this deserve to go under!

DO NOT RENT FROM HERE - Predatory practices, public humiliation, and terrible service!
I had an awful experience with Galdieri Rent and strongly advise anyone to book elsewhere.
1. The Wait: We had to stand in line for two exhausting hours just to pick up the car. The staff was dismissive and showed zero respect for our time.
2. The Scam & Extreme Pressure: When returning the car, the representative falsely accused me of causing a tiny scratch. I actually had photographic proof that this scratch was already on the vehicle before I even got the keys. However, the representative became extremely aggressive and put me under insane pressure while I was rushing to catch my flight. Because of the intense stress he deliberately caused, I panicked and couldn't find the photo on my phone at that exact moment.
3. Humiliation & No Documentation: The staff acted appallingly and literally humiliated us in front of a line of 20 other people! They completely took advantage of the situation, bullied me into paying for the pre-existing damage, and to top it all off-they charged my card but refused to provide any receipt or official damage report!
4. The Aftermath: I easily found the proof later, and my booking platform refunded me immediately after seeing it. But dealing directly with Galdieri was a complete nightmare.
They deliberately stress out tourists rushing to the airport to extort money for old damages, and their customer service is entirely unprofessional. Save yourself the stress, your money, and your dignity – avoid this company!

Very stressful experience in Rome FCO, my Virgin Credit card was refused saying it was an online revolving card.

Virgin is a huge company, and who cares if its a revolving card. It works the same as every other card.

Every rental i went to accepted my Virgin Mastercard.

The lady had a change of heart and accepted it but I waited 2hours to feel humiliated.

Our experience with Galdieri Rent was mixed, but ultimately positive.

The biggest issue was vehicle availability. We arrived for our scheduled pickup at Roma Termini and were advised that our booked vehicle had not yet arrived. We were asked to return approximately an hour later and ultimately received a different vehicle more than two hours after our scheduled collection time.

To be fair, the front-office team was polite, professional, and clearly doing their best. It appeared they were dealing with inventory issues outside their control. We even overheard another customer deciding to rent elsewhere after learning their vehicle was unavailable.

The replacement Fiat 600 Hybrid drove well and was reliable throughout the trip. While some renters may appreciate the additional space, it was larger than the vehicle category we had booked and wasn’t ideal for navigating the narrow roads and tight parking situations around Lake Como. Apple CarPlay worked well and made navigation easy.

Unfortunately, the vehicle was not presented in the condition we would normally expect. It had visible exterior damage, the interior and exterior required extensive cleaning as the car was left filthy by the previous renters, and the fuel level was only around a quarter full at collection. We were also asked to document the vehicle’s condition ourselves using photos and videos sent via WhatsApp. Despite sending multiple messages, we never received a response.

The Milan drop-off experience was much better. The team was friendly, professional, efficient, and genuinely apologetic about the challenges experienced during collection in Rome.

Overall, the staff were courteous, the pricing was reasonable, and the vehicle was reliable. However, inventory management, vehicle preparation, and communication did not match the expectations created by the booking process.

Galdierirent at Cagliari airport really do provide a great service. Compettive prices, robust attitude to minor scratches, good range of cars to choose from. Staff are always polite. An easy experience with the team in Cagliari.

Shocking experience in Bari. We arrived at the airport with no idea where to go as you have to shuttle to the actual car rental location (very budget, lol). We sat under the sign they directed us to for nearly an hour before just getting a taxi to the address they provided, and guess what! It led us to a random spot on the side of the road - at least it left my husband and I laughing with our Italian speaking taxi driver. He helped us find it eventually. Bless him. We finally arrived nearly two hours later than they expected us and they essentially blamed us for not sending them a WhatsApp message that we arrived at the airport. I had no idea that I needed to notify them as they had all of our flight details themselves. Besides all of that, the car was practically brand new and a small enough size to get around the tiny streets of Puglia. So, as long as you can navigate their unclear directions, you'll be fine.