Book of Dead on small phone screen; promo-listed slots disappeared with debit card after deposit. Cashier screen gave no clear status note before I closed the tab.
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Only noticed when Payout KYC screen because document status moved from approved back to pending after 12 minutes. Casino page sent me back to chat on ticket #66744.
casino receipt #27142 got messy when my bank app had nothing while the receipt with Visa said paid. Account history kept the pending tag visible on ticket #66510
The games are decent and load quick, I will give it that, but the bonus terms changed between me claiming and me finishing, and without an email came to say the wagering had moved.
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casino receipt #27142 got messy when my…
casino receipt #27142 got messy when my bank app had nothing while the receipt with Visa said paid. Account history kept the pending tag visible on ticket #66510
Tablet session picked up from the right…
Tablet session picked up from the right point without issues.
on mobile
on mobile, Spend summary mixed bonus balance with real casino deposits I stopped refreshing after that
Complained about free spins that never…
Complained about free spins that never landed and the chat agent Abbie pasted the whole FAQ into chat, without reading that I'd already said I qualified for them.
Support closed chat mid-sentence
Nobody told me bonus money gets spent…
Nobody told me bonus money gets spent before your own cash does.
Verification finished on my profile whil
Verification finished on my profile while I had dinner going, just like that.
The hall website said doors opened at…
The hall website said doors opened at 6, but the sign outside said 6:30. A dozen of us waited in the rain because nobody answered the phone number printed on the poster.
Liam gave me a cashout reference the…
Liam gave me a cashout reference the next agent said does not exist... marvellous.
checked twice
checked twice: The reload code applied, then the bonus page showed no active bonus.
cashier is easy to use
cashier is easy to use, the payout behind it is still not here
During lunch
During lunch, Two agents gave two answers about the same casino withdrawal and support did not explain it
The games are decent and load quick
The games are decent and load quick, I will give it that, but the bonus terms changed between me claiming and me finishing, and without an email came to say the wagering had moved.
Fine until payout
Fine until payout: Chat queue hit position 30, then refreshed back to start wow
Advertised providers were unavailable…
Advertised providers were unavailable again.
Megan on message centre
Megan on message centre; queue position reset on cracked Samsung and pushed me back to the lobby. Message centre sent me back to chat on ticket #58109.
The email link to verify my address…
The email link to verify my address expired after ten minutes. Requested another one, same loop again, no progress on the account page.
Never trusting this again.
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