Loved Galaxy cruises. Galapatours worked out well but it is usually a day or 2 before you hear back and at first I was not receiving any answers. When the emails came they were good. It would have been nice to know that Galaxy has someone at the airport in Quito and Baltra to help you. This was very helpful. Wonderful experience.
Reply from Galapatours
Thank you for your feedback! We are thrilled you had a wonderful experience on your Galaxy cruise and found the airport assistance in Quito and Baltra so helpful.
We apologize for the initial delays in our response times. We’ve since streamlined our communication to ensure quicker replies, and we will make sure to highlight the fantastic airport support details clearly for all future guests.
We hope to welcome you back on board for another amazing cruise soon!