Galapagos Travel Center Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and guides for their exceptional knowledge, kindness, and attentiveness, significantly enhancing their travel experiences. The customer service is frequently highlighted for being seamless, stress-free, and highly responsive, with agents patiently answering all questions and making arrangements easy. Many people describe their holidays as unforgettable, well-planned, and a trip of a lifetime, enjoying excellent accommodations and diverse activities. The overall service provided, from initial planning to the actual tours and location experiences, consistently exceeded expectations for most consumers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the guides and agents for being... See more

Service

People report positive experiences with service, often highlighting the seamless and well-organized nature of... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their trips as well-organized,... See more

Location

Users describe positive interactions with location, particularly praising the selection of places to stay and... See more

Customer service

Customers had positive experiences with customer service, highlighting the patience and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our... See more

Company replied

Rated 5 out of 5 stars

My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our f... See more

Company replied

Rated 5 out of 5 stars

Galapagos Travel helped us explore Ecuador including Quito and the Galapagos! Giovanny gave us a great guided tour of Quito including history and geography. Thankfully he recommended the teleferi... See more

Company replied

Rated 5 out of 5 stars

Sebastian was excellent with the arrangements throughout!! I had the adventure of a lifetime in Ecuador; Quito, The Galapagos & The Amazon! Everything went very smoothly the accommodations were top... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(209)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything you did for us was wonderful

Everything you did for us was wonderful…..day trips, transfers…..all went smoothly! Thank you for making our adventures in the Galapagos a trip of a lifetime!

19 December 2025
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Reply from Galapagos Travel Center

Hi Barbara!

We're so happy to hear that you got to experience one of the most unique places on Earth! We're thrilled to have been part of your journey and that we could help make it unforgettable.

It was truly a pleasure to be part of your trip!

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Best Galapagos experience!

I cannot rate the people at the Galapagos Travel Center any higher. They were tremendous with our planning and ongoing support while in the Galapagos. They made the experience wonderful for all of us, despite some last minute changes and my daughter getting sick. Highest rating!!!!

26 January 2026
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Reply from Galapagos Travel Center

Hi Allison!

Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

High level of hands on service and…

High level of hands on service and rapid accommodations when tour options changed. Great value for money with knowledgeable, responsive representatives. Will use again if going back to Ecuador.

26 January 2026
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Reply from Galapagos Travel Center

Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our guests.

It will be a great pleasure to have you back!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

The entire trip was well planned

The entire trip was well planned. Everything was taken care of. All of the transfers and trips were on time. The hotels and restaurants were excellent. The representative in Galapagos was very helpful. Anything we asked was addressed right away.

26 January 2026
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Reply from Galapagos Travel Center

Hi Debbie!

Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.

It was a pleasure to organize and be a part of all of this.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Absolutely awesome experience

Absolutely awesome experience. No issues, everything occurred as planned.

10 January 2026
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Reply from Galapagos Travel Center

Hi Scott and Jodi!

Thank you for your review. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.

We appreciate your kind words!

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

A perfect choice

When looking for a cruise, I found the Galapagos Travel Center online. I called them while I was in Europe and got a warm, professional response. The Travel Center was instrumental in guiding us through the choices as I was looking for the right cruise for my daughter and me. The representative explained in detail the differences between the various cruise options. We decided to go with the 8-day trip on the Infiniti. It turned out to be a perfect choice.
While preparing for the trip, the Travel Center answered all my questions including those regarding the payments, the daily program, the equipment provided by the boat and the details of the cabin. All documents were sent promptly and explained in detail.
The hotel they had selected for us for the one night before and one night after the cruise was the Go Quito Hotel in downtown Quito. It was a 5-star hotel with a fabulous restaurant on the 17th floor (breakfast was included) and a beautiful spa and pool. We liked this hotel and were glad that the Travel Center had selected it for us (rather than a hotel at the airport).
All in all, I felt we were in very good hands having the Galapagos Travel Center as our trip organizer. Thank you Galapagos Travel Center!

16 December 2025
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Reply from Galapagos Travel Center

Hi Kirsti!

Thank you so much for your kind words and for highlighting our service. We’re truly committed to guiding you every step of the way and taking care of every detail to ensure an exceptional experience.

Thank you for trusting us and for allowing us to be part of this amazing adventure. We greatly appreciate your recommendation!

Warm regards,
Galapagos Travel Center Team

Rated 3 out of 5 stars

I wanted bird and wildlife pictures

I wanted bird and wildlife pictures. Three of our days were in geologically interesting areas. Did not see flightless cormorants or flamingos If you want birds, choose a different cruise

19 December 2025
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Reply from Galapagos Travel Center

Dear David,

We’re truly sorry you couldn't see the birds you were hoping for. With the wide variety of itineraries available, there are several options specifically designed for spotting these types of birds, and our representatives are always happy to guide you through the best alternatives based on your interests and preferences.

We sincerely hope you were still able to enjoy the incredible beauty of Galapagos, with its abundant wildlife and incredible landscapes.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Thank you for orchestrating an unforgettable trip

Every outing was so well planned, a great daily balance of activities led by guides who knew their stuff and were fun to be with. The amount of snorkeling we did was incredible, we saw every animal we wanted to see and one of our guides had an excellent underwater camera and gave us photos of our wildlife encounters. Thank you for orchestrating an unforgettable trip.

7 December 2025
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Reply from Galapagos Travel Center

Hearing from our guests about their unforgettable trip is what lets us know all our efforts truly make a difference. Thank you for letting us know how important it was to you and for choosing us to be part of this unique experience.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Fabian Sanchez is an amazing guide

Fabian Sanchez is an amazing guide, his enthusiasm and knowledge made the trip for me. The rest of the crew also made for a great time

8 December 2025
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Reply from Galapagos Travel Center

Hi Stephen!

We're so happy to hear that you had a great experience with a great guide! We truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Experience of a lifetime

Really good experience working with Galapagos Travel Centre. Fatima helped me throughout the booking and visa application process, and followed up regularly to check everything is going according to plan. Had the experience of a life time.

19 December 2025
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Reply from Galapagos Travel Center

Hi Sabrina!

We're so happy to hear that you got to experience one of the most unique places on Earth! Fátima always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey and that we could help make it unforgettable!

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Reliable travel company

I would recommend anyone book through Galapagos travel center. They respond quickly to questions and are very reliable. They also have good deals on last minute tours.

31 December 2025
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Reply from Galapagos Travel Center

Hi Kaylee!

Thank you for taking the time to share your feedback with us. We appreciate your confidence in booking with us at GalapagosIslands.com. It was a real pleasure to be part of your adventure.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Excellent customer service

The representative responded promptly and was very helpful with planning, checking in and connecting us with resources. Absolutely recommend the company for travels to the Galapagos and anywhere else they go!

15 December 2025
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Reply from Galapagos Travel Center

Hi Sandy!

Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.

It was a pleasure to organize and be a part of your trip.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Absolutely Amazing trip

Absolutely Amazing trip, Fantastic Planning!

15 December 2025
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Reply from Galapagos Travel Center

Hi Geoff!

Thank you for choosing us for this meaningful trip. It was our pleasure to help make your experience as enjoyable and memorable as possible!

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Very good

Fluent in English. Very professional and informative. Top service and meals. WiFi, bathroom, room and everything are perfect. Require tips for all staffs.

13 December 2025
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Reply from Galapagos Travel Center

Hi Ying!

Thank you for your review. We're delighted to hear that you had a perfect experience and that our professional team took good care of everything.

We truly appreciate you choosing us.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Perfect Galapagos Experience

The crew of our yacht made the entire experience, from the cabin attendants to the cruise director, to the naturalists.

2 November 2025
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Reply from Galapagos Travel Center

Hi Dave!

Thank you for your review. We're delighted to hear that you had a perfect experience and that our professional team took good care of everything.

We truly appreciate you choosing us.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Very thorough directions on what to do

Very thorough directions on what to do. Their mention that your passport must not expire within 6 months of entering the country saved us!

13 December 2025
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Reply from Galapagos Travel Center

Hi Steve!

Thank you so much for your review! We take care of every detail in advance so our guests can relax and enjoy the best possible trip. Thank you for trusting our work.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Our guide

Our guide, Daniel, and the rest of the crew of the Angelito were marvelous. We had a fabulous time and we highly recommend this trip to others.

15 December 2025
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Reply from Galapagos Travel Center

Hi Gretchen!

We're so happy to hear that you had a fabulous experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it. Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Great Experience

The boat we were on Bonita. With 16 people it was the perfect size. Our shipmates were delightful and from all over the world. There were three of us. My daughter was in a separate cabin. The cabins were just the right size. We did not spend time there but on deck. The crew was wonderful and so helpful. The excursions made the trip a once in a life time. The scenery was so Galapagos. The organisms in and out of the water were spectacular.
Elizabeth, who helped us book our trip, was so patient with my numerous questions. Even though some of them were already answered she answered them again.
I could not recommend this trip more. It was extraordinary. If you want to go to the Galapagos take this trip.

26 October 2025
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Reply from Galapagos Travel Center

Hi Norma!

We're thrilled to hear you had such a fantastic trip! It’s wonderful to know everything went excellent and that you enjoyed the adventure to the fullest. Elizabeth always puts her heart into making sure every detail is just right for our guests.

It was a real joy having you with us.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

First class

Great communications and addressing our issue

15 December 2025
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Reply from Galapagos Travel Center

Hi Neil! We're so happy to hear that you had an excellent experience with our service.
We truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Galapagos Travel Center made our trip stress free!

Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our requests. We visited Santa Cruz, Isabela, Bartholomew, and North Seymour. We had an amazing time at all of the islands -- our guides were so knowledgable, kind and made it a wonderful experience! The only downside is that we had a couple of delays due to miscommunications in Isabela island, but they did not affect our overall plans and travel.

23 October 2025
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Reply from Galapagos Travel Center

Hi Nicole!

Thank you for sharing your experience with us! We are pleased to know that all Gabriela´s help made your trip truly extraordinary. She will be delighted to hear that her assistance played an important part in making your trip so special.

Thank you for trusting our work.

Best wishes,
Galapagos Travel Center

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