GAIL's Bakery - St Albans Reviews 4

TrustScore 4 out of 5

3.9

6 Market Place, AL3 5DG St Albans, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic friendly service by all of the team, every single time. I go into Gails St Albans almost every morning for coffee. The team are always welcoming and friendly. They know my order and it's m... See more

Company replied

Rated 4 out of 5 stars

Really love their cakes and sandwiches rolls etc., Unfortunately not a bakery near me but when I do go bear one, I stock up on their brownie bites! Not cheap but you only get what you pay for and... See more

Company replied

Rated 1 out of 5 stars

Thought I would try Gails, in St Albans, for Gluten Free products. I was presented with a small sourdough loaf at the staggering price of £4.70 which I did buy. I got home to realise that is has chick... See more


Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 6 Market Place, AL3 5DG, St Albans, United Kingdom

  • 1727893599

3.9

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic friendly service by all of…

Fantastic friendly service by all of the team, every single time.
I go into Gails St Albans almost every morning for coffee. The team are always welcoming and friendly. They know my order and it's made to perfection every time. Thank you!

15 December 2025
Unprompted review
GAIL's Bakery - St Albans logo

Reply from GAIL's Bakery - St Albans

Hello David, thank you for the positive feedback, the team will be thrilled. We are happy to hear you had a great experience and hope to see you again soon.

Rated 4 out of 5 stars

Really love their cakes and sandwiches…

Really love their cakes and sandwiches rolls etc.,
Unfortunately not a bakery near me but when I do go bear one, I stock up on their brownie bites!
Not cheap but you only get what you pay for and as they are made in small batches, fresh too.
Not yoyr average bakery , but worth it for a treat.
Only gripe- they do click and collect, but only useful if you live near a bakery - wish they did deliveroo or online shopping re brownies or the items that travel well. Otherwise lovely .

7 September 2024
Unprompted review
GAIL's Bakery - St Albans logo

Reply from GAIL's Bakery - St Albans

Hello Carolyn, thank you for reviewing our bakery. We are glad to hear that you
enjoy our products!
We do offer delivery service from selected bakeries, while all our bakeries can
indeed be found on Deliveroo. Please feel free to contact us directly via Get in
Touch | GAIL's Bakery (gails.com) [https://gails.com/pages/contact] if you wish
to discuss this further.

Rated 5 out of 5 stars

Best bread in the world and in St…

Best bread in the world and in St Alban's

7 August 2024
Unprompted review
GAIL's Bakery - St Albans logo

Reply from GAIL's Bakery - St Albans

Hello Ben, thank you for the positive feedback, the team will be thrilled. We
are happy to hear you enjoy the sourdough and hope to see you again soon. 

Rated 1 out of 5 stars

Gluten free - yuck!

Thought I would try Gails, in St Albans, for Gluten Free products. I was presented with a small sourdough loaf at the staggering price of £4.70 which I did buy. I got home to realise that is has chickpeas in it, which I can't eat. Irrespective of that, the loaf was absolutely horrible. Gail's: you should be ashamed of yourself! DO NOT GO THERE!

11 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look