Unkind staff and traumatic experience
I visited this Gail’s branch a few days before Christmas and I have never suffered such an upsetting experience as I had done in any cafe/restaurant let alone a Gail’s. A cafe I have always loved, valued and respected.
I ordered a Christmas bun and soy milk latte and was served a cappuccino. I asked for a latte and the manager said ‘they are the same but fine if you want me to make you another, I will’
He made another, filled it half way and stared me dead in the face whilst he poured the rest of the steamed milk in the jug down the sink. I asked for a refund. He whispered something to his colleague and they both laughed.
I have a stutter and anxiety. I found this experience extremely upsetting and really wish I was confident enough to voice how I really felt.
Reply from GAIL's Bakery - Southbank
Hello Sophia, thank you for taking the time to review our bakery. We are sorry
to learn we missed the mark during your visit, please get in touch with our
central Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further.
