GAIL's Bakery - SouthbankReviews 

We visited the Southbank Gail branch and I have never been so disappointed.
The vibes in the bakery are lovely, however, the allergen practices within the bakery are clearly not at standard. Nutty based products being in the same case as other non allergen foods and the topping of said pastries all over the others. We tried to order an oat turmeric latte to which we got told they cannot do. I then asked for a normal turmeric latte and the staff responded with an attitude “I just said we can’t do that one” which I found very rude and unwelcoming.

I visited this Gail’s branch a few days before Christmas and I have never suffered such an upsetting experience as I had done in any cafe/restaurant let alone a Gail’s. A cafe I have always loved, valued and respected.

I ordered a Christmas bun and soy milk latte and was served a cappuccino. I asked for a latte and the manager said ‘they are the same but fine if you want me to make you another, I will’
He made another, filled it half way and stared me dead in the face whilst he poured the rest of the steamed milk in the jug down the sink. I asked for a refund. He whispered something to his colleague and they both laughed.

I have a stutter and anxiety. I found this experience extremely upsetting and really wish I was confident enough to voice how I really felt.

If you get served by a smiling staff, take a picture and send to Ripley's Believe It or Not!

Inviting bakeries but poor service. Have visited several times, never once a hint of interest by the staff.