I met a friend for a coffee here . I see myself often now with great coffee and lovely staff welcoming. Thank you Lewis for a superb customer care. No questions asked when a refund requested in a... See more
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Poor Customer Service with staff that is often rude. Excruciatingly and unjustifiably expensive for what it offers, especially on bread. Example: baguettes MUST be CRUSTY on the outside and soft, fres... See more
we went to Gails last Saturday we had coffee tea and 2 scones they charged us 40p each for butter won't be back there a rip off
Bought a plaited challa in Reading at14:30 yesterday (17/04/26). Went home to try it. Very dry and crumbly.
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
134 Broad Street, RG1 2BD, Reading, United Kingdom
- 1189500889
3.3
Average
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Customer care as it is meant to be
I met a friend for a coffee here . I see myself often now with great coffee and lovely staff welcoming.
Thank you Lewis for a superb customer care. No questions asked when a refund requested in a hot day for a funny looking milk. Little I knew it was the way milk is treated. While I was gathering words to apologize a commplementary coffee with amazing smile made my day😊
3 June 2026
Unprompted review
Selling stale bread
Bought a plaited challa in Reading at14:30 yesterday (17/04/26).
Went home to try it. Very dry and crumbly.
16 May 2026
Unprompted review
we went to Gails last Saturday we had…
we went to Gails last Saturday we had coffee tea and 2 scones they charged us 40p each for butter won't be back there a rip off
1 June 2024
Unprompted review
Poor Customer Service with staff that…
Poor Customer Service with staff that is often rude. Excruciatingly and unjustifiably expensive for what it offers, especially on bread. Example: baguettes MUST be CRUSTY on the outside and soft, fresh on the inside. I've purchased a so-called "baguette", which was admittedly great in shape, but soggy and rubbery (so at all crusty whatsoever). Great marketing, massively let down by very poor execution in bread-making and very high prices. FRESH bread means bread MADE ON THE PREMISES AND WHOLLY IN THE DAY, all the way from mixing to proving to baking. Not something pre-made elsewhere, frozen, transported and then re-heated on the premises (which is how it felt and tasted). Not buying again.
10 February 2024
Unprompted review
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