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GAIL's Bakery - Henley Reviews 3

•
TrustScore 3 out of 5

2.9

Bakery
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22 Market Place, RG9 2AF Henley-on-Thames, GB

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1491578176

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Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.

Contact info

  • 22 Market Place, RG9 2AF, Henley-on-Thames, United Kingdom

  • 1491578176

2.9

Average

TrustScore 3 out of 5

3 reviews

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Replied to 59% of negative reviews

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Rated 1 out of 5 stars

Stay away from the Treacle and Ginger cake…

I have always had a pleasant experience in Gail’s Henley and the bread and pastries are always good. I decided to buy the Treacle and Ginger loaf cake. Possibly one of the worst cakes I have ever had. Very large pieces of fibrous ginger made the cake inedible, one bite and the rest ended up in the food bin, not what you want when you spend £12.50, if they had used stem ginger it may have been good, but God it was awful. Please stay away from this concoction it is truly awful.

29 March 2025
Unprompted review
GAIL's Bakery - Henley logo

Reply from GAIL's Bakery - Henley

Hello Nathan, thank you for reviewing our bakery. We are sorry you didn't enjoy the cake and appreciate your honest feedback, which is being shared with our bakers for review. 

Rated 2 out of 5 stars

No customer service from staff

No customer service from staff. Very rude and dirty floors. The cinnamon bun got the 2 stars !!

24 August 2024
Unprompted review
GAIL's Bakery - Henley logo

Reply from GAIL's Bakery - Henley

Hello Rosie, thank you for taking the time to review our bakery. We are sorry to
learn we missed the mark during your visit, please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further. 

Rated 2 out of 5 stars

DISAPOINTED No CASH Accepted!

I regularly shop in Gails Bakery in Henley on Thames as I work in the town, I've always found the staff helpful and friendly and the food amazing. This morning I went to pay but by cash, to my surprise they do not accept cash!! Cash is a legal tender and it should be my right as a customer to have the choice to pay with whatever legal tender I wish............Extremely disappointed in the stance with Gails, you have now lost a valued customer due to your blinkered views on accepting legal cash tender!!

15 July 2024
Unprompted review
GAIL's Bakery - Henley logo

Reply from GAIL's Bakery - Henley

Hello Debbie, thank you for your feedback. Our decision to go cashless was made
to streamline our operations and enhance safety for both customers and team.
It's also in line with our sustainability efforts, as we no longer have to
transport cash (by car) from our 130+ locations. We appreciate the inconvenience
and hope you can understand we are doing this for what we believe are the right
reasons. If you would like to discuss this further, please get in touch with our
central Customer Experience team via Get in Touch | GAIL's Bakery (gails.com)
[https://gails.com/pages/contact] quoting this review.

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