Very disappointed with service in Gail’s Berkhamsted today! Was after some spinach rolls. Told to come back in an hour as more being cooked. Struggled back with my heavy shopping after 30 minutes only... See more
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The absolute best chai latte in town. The staff and manager were friendly and accommodating, as always, great selection of food, both sweet and savoury. Still my number one stop when I’m out and about... See more
Company replied
The oat milk flat white is amazing. Also had the chicken parmesan and the blueberry brioche. Berkhamsted staff very good and friendly.
Company replied
Friendly staff. Great food.
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
189 High Street, HP4 1AY, Berkhamsted, United Kingdom
- 1442875355
Replied to 51% of negative reviews
Typically replies within 24 hours
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Very disappointed with service in…
Very disappointed with service in Gail’s Berkhamsted today! Was after some spinach rolls. Told to come back in an hour as more being cooked. Struggled back with my heavy shopping after 30 minutes only to be told that batch I’d arrived early for and was going to a coffee whilst I wait also sold out! Mmm very disappointing staff communication! Left with no purchases made and no apology from staff …
The absolute best chai latte in town
The absolute best chai latte in town. The staff and manager were friendly and accommodating, as always, great selection of food, both sweet and savoury. Still my number one stop when I’m out and about in Berko!

Reply from GAIL's Bakery - Berkhamsted
The oat milk flat white is amazing
The oat milk flat white is amazing. Also had the chicken parmesan and the blueberry brioche. Berkhamsted staff very good and friendly.

Reply from GAIL's Bakery - Berkhamsted
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