Gaggia UK Reviews 932

I bought a Gaggia Classic from this company two and a half years ago, so it is way out of warranty. The actual purchase experience was good, the machine arrived very quickly. Last week, the handle on the portafilter broke, and they voluntarily sent my a complete new portafilter which arrived within 3 working days.

Great service from David and Katie. We had a few issues with delivery and our machine on arrival and David in particular was wonderfully helpful and went out of his way to help us resolve! Great machine and service. Highly recommended! Thank you for your help. From Olivia and Andrew.

These guys are incredible. I bought my Gaggia machine 5 years ago from them and they’re still providing an outstanding service answering questions from me about how to maintain it properly. The fact you can just click a zoom link and instantly get through to a human to speak to and get expert advice is unmatched.

If you’re thinking about buying any other coffee machine from any other supplier don’t.

Amazing response time, super friendly and extremely helpful and knowledgeable!!

Had an issue with the on/off switch and steam switch on our Gaggia machine. Made a phone call to the customer services, spoke to a very helpful guy, Danny, who arranged a collection by courier for my machine to go back for repair, emailed the label with shipping details, and generally sorted the issue within a matter on minutes.
Great service, very professional customer service agents.

Bought the Gaggia Magnets Prestige. I've had the Academia before and that was impressive. The Magnets is excellent too and it was delivered in under three days. Service is excellent as is the communication. Cang fault this company and would definitely recommend.

Previous very good experiences with Gaggia UK so I wasn't troubled when our Accademia developed a small problem after nearly 3 years. A quickly arranged Zoom call with Raj led to a rapid diagnosis with a choice of options to sort it out. I was able to bring the machine in by arrangement and it was fixed, updated & checked over on the spot
Outstanding and personal customer service from Raj and his team and I remain a very happy past, present and future customer

Unfortunately, I cannot recommend the Gaggia Classic EVO PRO SS. The machine simply does not last. The motor failed in less than a year, twice on two separate units of the same model. The portafilter handle also broke in under two years, which shows very poor plastic quality. After repeated issues, I´ve had enough. I will never buy Gaggia again and I absolutely cannot resommend this machine.

I have a Gaggia machine, has a issue, probably my fault, but that aside, their customer service, Gaggia UK is best I've experienced anywhere online.
Sent an email, couple hours later an email back asking me to join a Zoom chat with an engineer in office hours, logged on, 1 minute later having a video call with an engineer, options explained, prices quoted, plans made. Covered if not my fault, decent discount applied if it is my fault as bought direct.

I was really impressed with the customer service and delivery. Really recommend, I will 100% be ordering from here again!

Prompt delivery, excellent support. A problem with the delivered machine that emerged after delivery and operation was fixed very quickly.

This is a real gem of a company to deal with. I had a nice shopping experience a several years ago, but recently my machine developed a fault. Dealing with Raj, Katie, and the support team has been a real pleasure. They are efficient, personable, easily contactable, and treat you really well. When I called support initially the gentleman also gave me a bunch of tips and advice which I was greatful for. I will absolutely recommend Gaggia Direct to anyone who is looking for a coffee machine, and will certainly be buying my next one from here. Thank you!

Order was received quickly and accurately. When there was a problem with my ordering they sorted it out very quickly and I received a refund. Good customer service.

While most companies price in redundancy, Gaggia UK take immense pride in offering extraordinary and personal customer service. I can't fault Raj, Katie and the team. Their products are of an extremely high quality - and they go above and beyond to make sure you can get the best from your coffee machine. I've honestly never experienced a commitment to customers and product like it. I can't see myself buying a coffee machine from anywhere else.

Had an issue with the MDF 55 grinder. Contacted GAGGIA who were very helpful. The issue was resolved by Raj during the zoom call.

Katie was really responsive arranging collection and coming back with updates during the repair and service process.
The pick up was easily set up and the whole process was smooth and quick end-to-end. I'll definitely be sending my machine off to Gaggia Direct again in the future and would recommend to any other Gaggia owners

We purchased our Gaggia Accademia machine almost 3 years ago. We had a 2 year + 1yr extended warranty.

We love our coffee and the accademia has lived up to our expectations over the years. We have on average 8- 10 coffees per day and this machine coped admirably.

Quality machine. Easy to operate, clean and maintain.

One of the door hinges snapped a week or so prior to the end of the warranty period. Raj and Katy couldn't fo enough to help.

The machine was collected quickly, prepared and returned within a week. Exceptional service and we were very happy yo have our trusty machine back where it belongs.

Anyone thinking of gaggia machine you are buying quality and if you are buying from Raj and team you are dealing with a exceptional team.

I purchased the original One Touch Accademia model and made over 9000 brews in 6 years. Great maker but, regular cleaning and greasing is essential. Only complaints small dip trays, and water tank and unavailability of spare parts which meant I had to replace the maker (after 3 years some parts were already unavailable). Ultimately, this made me reluctant to replace it with the new model. Caffe Shop Ltd now offer 5-year parts warranty so, that swung me back. Very happy with the maker which looks far better but retains the internals of the original. Makes the best coffees!

I purchased from damage box section ,when delivered the box was just like new everything perfect, very happy.
Using an automatic frothing machine is very different than my old delonghi machine.
There is a learning curve,I set to using oz’s for coffee and milk volume, you also have to learn cup sizes,it has been very interesting and satisfying,Iam now producing good flat whites and cappuccino.
Overall happy with my Gaggia cadorna prestige

I bought my Gaggia Classic nearly two years ago, and there are a couple of times I have needed help with problems with the machine.

On each occasion all the staff have been very helpful, courteous and knowledgeable.

They had me on a Zoom call to try and resolve one issue, but very quickly decided the easiest thing to do was return the machine to be repaired.

I did the same a second time, when they also replaced the pump (at cost). I now have a machine I am very happy with.

Go Danny and all at Gaggia

Merry Xmas and keep up the good work in 2026!!!!

All the best

Steve Howgate