I love their customer service quick response when you sent in request.. I have experienced this reoccurring problem about not getting my order as scheduled. I do like my previous glasses ordered.
Company replied
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FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries.
FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable.
Find Your Perfect Fit at FYTOO
Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours.
Your Satisfaction, Our Mission
At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
8825 53 AVE ELMHURST, 11373, New York, United States
Replied to 99% of negative reviews
Typically replies within 24 hours
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I ordered my glasses from Fytoo and have been excited about them arriving. I really need these new glasses!
I saw by the tracking that they were making their way through the USPS and then after they left Indianapolis and were on the way to my town, they now show as not found and say that the postage on the package is counterfeit. I have reached out to Fytoo by phone and email. I called the USPS and they say that it is out of their hands and to contact Fytoo. So far, I have paid over $100 out of my Health Savings account and gotten nothing. I am really frustrated right now! I don't understand how the package made it almost to me and THEN they says there is an issue. How did it get through Customs and numerous other USPS facilities and not be dinged before? And come to find out, when the USPS tags a package as this, they don't try to resolve the issue, let you pay the postage issue or what have you. They just open and destroy the package and contents. Which just doesn't make sense to me. I really need these glasses to be able to see correctly.
UPDATE! Fytoo reached out to me to get things worked out. Thank you for doing what you can to resolve the issue. They have been very helpful and professional in working with me. They are replacing my order. Thank you FyToo, for helping a frustrated man to get this resolved.

Reply from FYTOO
Love my new sunglasses! I wish they had spring-loaded tangs, but they’re still great. Very sturdy and comfortable. I love your bright colors and feisty designs! Will definitely be shopping here again.
Their response was incredibly quick and courteous.
FYTOO has incredible service! I am really impressed with this company because of their customer service. They respond right away with any questions and we're very helpful with me with my order. Nothing less than five stars!
Great product.was continually updated on the progress of the order and outcome was perfect
They were very quick to respond to my order by email and keeping me updated. Can not beat the prices and now looking forward to the arrival of my order.
Very quick to respond and very helpful
My experience has been excellent even though I messed up my order
Excellent customer service. Quick response for solutions and remedies. Very professional staff and their product is great quality.
Very happy to have found this company for all my eyewear
Great selection of unique and stylish glasses, easy to use website and quick delivery.
I’m truly delighted with my progressive lenses. From the very first moment, I noticed the difference the quality is excellent, and the adjustment period was much easier than I expected. I can see perfectly both up close and at a distance without having to switch glasses all the time, which has made my daily life so much easier.
They’re also very comfortable and lightweight, and the design is modern and stylish. You can tell they are well made and designed for all-day wear without any discomfort.
Without a doubt, it was a great investment. I highly recommend them to anyone looking for comfort, quality, and convenience in a single pair of glasses.
I love my glasses and it’s a great fit. I have ordered a couple of pairs and they didn’t disappoint.
I wear a complicated prescription and previously felt I needed a local store to buy my glasses. But fytoo showed me I was wrong. They offered me a quality product at 25% the price.
I needed to engage with customer service and their response was timely and helpful.
I look forward to my next pair of FYTOO glasses. I went with the Milo frames.
The product is great , the responses are timely but i did have several delivery exceptions -LOVE my merch and WILL order again
Amazing customer support and great products. Would recommend to anyone who needs such a product.
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