Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fxtm seminar
Trying in the training but need to be more calm,slow and more explaining .
Mr Matthew toke us on trading financial market. It helps me understand the movement of stock and fluctuation.
Mr Pius also thought us about what need to know about brokers nd speed of trading in financial market.
While Mr lukman otenuga took us on fundamental analysis on the fx market
1 March 2025
Unprompted review
Reply from FXTM
Dear Ayomo,
Thank you for attending the FXTM seminar and for sharing your honest feedback. We’re glad to hear that the sessions with Mr. Matthew, Mr. Pius, and Mr. Lukman helped deepen your understanding of the financial markets and trading fundamentals.
We appreciate your suggestion about the pace and clarity of the training. Feedback like yours helps us improve future sessions to better support every trader, especially those who are just getting started.
We’re here to support your journey and look forward to seeing your progress!
Best Regards,
The FXTM Team
FXTM AS A REPUTABLE FINANCIAL BROKER
Very educative
1. Lukman taught us fundamental analysis
2. Matthew taught us the technical analysis
3. Pius taught about the overview of financial markets with respect to FXTM
1 March 2025
Unprompted review
Reply from FXTM
Hello, olufemi! Thank you for your feedback!
Based on your review, we're certain you did not intend to give us a 1-star. We request you to please update this review and give us the appropriate star rating :)
And we would love to hear more from you - what's the best lesson you took from our amazing seminar?
I signed up with FXTM today
I signed up with FXTM today, and honestly, my experience wasn’t great. I reached out to their support with a simple question about spreads and commissions a question you’d expect to be answered quickly since it comes up so often but they told me I’d have to wait 24 hours for a response. Also, while their website has a clean, minimalist design, it’s really confusing to navigate. For instance, I couldn’t even copy my account number. Overall, it just left me disappointed.
28 February 2025
Unprompted review
Reply from FXTM
Hello Ahmad. Welcome to FXTM! We're here to help you navigate the steps to start your trading journey with us.
Our Support Team is available 24 hours a day, 5 days a week and will definitely respond to your query. You can reach out to them through Live Chat, WhatsApp or Telegram by clicking the Chat Bubble on our website.
We also recommend you to go through our super-awesome Help Center where you'll find tips and guides to help with almost any query you might have: https://fxtmhelpcenter.zendesk.com/hc/en-gb
Feedback like yours go a long way to help us improve our services to lovely customers like you. Please do share the details of the navigation difficulties you encountered and our Support Team will definitely guide you.
Quality knowledge sharing …
Quality knowledge sharing from the lectures. Detailed presentation with concise and ease of comprehending the examples. The culture of journal keeping provoking and much appreciated. Clear description between Inflation and interest rates and CBN intervention. Dedicated training by FXTM is an edge.
8 February 2025
Unprompted review
Another one amongst many
FXTM Invest was the only reason I used and recommended this broker, with it gone, this broker became just another one amongst many. It no longer has any competitive advantage.
31 January 2025
Reply from FXTM
Dear Juan,
Thank you for your feedback and for being a part of the FXTM community. We understand that FXTM Invest was a key feature for you, and we truly appreciate your support during that time.
While that service has been discontinued, we're continuously working on delivering new tools, educational resources, and trading solutions to bring even more value to our clients.
If there’s anything specific you’d like to see from us going forward, we’d love to hear it. Your feedback helps shape the future of our platform.
Best Regards,
The FXTM Team
Great experience with a great company.
30 January 2025
Withdrawl is not okay.
Withdrawl is not okay.
I can deposit easily via thai QR pay but i cannot withdrawl my profit.
Except Withdrawl other services is very smart such as swap commision spread.
Withdrawl is main function for traders.
30 January 2025
Reply from FXTM
Hello Su Su. Thank you for appreciating our low trading costs - we always aim to keep them as low as possible and we always ensure we're transparent on this, with our lovely customers like you.
We also aim to make sure our withdrawal process is seamless - we've shared your details with our Support Team and one of our agents will contact you directly to understand more about your issue and help you.
Deposit money in the account FXTM is…
Deposit money in the account FXTM is fast can process but Withdrawal money can’t be processed is become rejected all the time.This trader is not able to use and cheating.
1 December 2024
Reply from FXTM
Hello Yegeshwaran. We do our best to ensure withdrawals are processed without hassles. Since we're regulated, we follow strict protocols for verification and we may ask for further documentation or information from you to complete the verification process.
We've shared your details with our Support Team and one of our agents will contact you to understand your issue further and help you.
Reply from FXTM
Hello Ponnam. Our Support Team is available 24/5 and you can get in touch with them through Live Chat, WhatsApp or Telegram.
We've shared your details with our Support Team and one of our agents will contact you directly to understand your issue further and help you.
Its being 2years my ib payment is stuck…
Its being 2years my ib payment is stuck they are not even relaing no account manager is listening neither they call us .
29 January 2025
Reply from FXTM
Hello Dhruv. We've shared your details with our Support Team and one of our agents will contact you directly to understand your issue further and help you.
I asked for my account to be closed…
I asked for withdrawal from my account and asked it to be closed
They transferred my money to their account and refused to close the account
now they are charging me for not using that account
Its a total scam and fraud
Account no 52053389
28 January 2025
Unprompted review
Reply from FXTM
Hello Louis. The Reference Number you've shared does not match any of our records - we've requested more information so we can validate your review. Please share the requested information. Thank you.
Reply from FXTM
Hello there! Thank you for your feedback!
Based on your review, we are certain you did not intend to give us a 1-star. We request you to please update this review and give us the appropriate star rating :)
And we would love to hear more from you - what's the best lesson you took from our amazing seminar?
Educative Session
The facilitators are passionate and practical in their approach. They also have indepth Knowledge of the topics. Overall, it was highly educative.
18 January 2025
Unprompted review
This is the best forex broker in the…
This is the best forex broker in the world I have been trading for 5 years now and my success and the reason am still in the business is because of fxtm I don't understand all the negatives reviews but as per my personal experience this is best you can trade with, thanks fxtm for the opportunity and support
5 December 2024
Unprompted review
FXTM is ok so far
put the money in FXTM, they refunded me with little service charges.
27 December 2024
Unprompted review
Absolute scam
Absolute scam - they take approx £800 a month with false promises of payment. There is always another made up fee until you run out of money, but they won't take no more as an answer . They just keep pestering and now I'm so desperate I feel I have to keep going . 18 months I've been trying - I know I'm an idiot but they are so persuasive each month they make me believe that this is actually going to happen 😪💔
23 December 2024
Unprompted review
Reply from FXTM
Update: The details you have provided do not correspond to any of our customer accounts. We do not have agents who approach customers directly to promote our services. There is only one FXTM and this is our official website: https://www.forextime.com/
Please do not post false/negative reviews if you are not a real customer of FXTM.
SPAM REVIEW ALERT! The information shared in this review is irrelevant & not related to FXTM or the services we provide. Please do not post false/negative reviews if you are not a real customer of FXTM. This review will be considered as a spam review with the aim of negatively affecting our brand reputation.
Worst Forex broker I have ever met!!
Worst Forex broker I have ever met!!! Not reliable!!
I have an account there and they are charging me monthly fees for inactivity, I filed several complaints for not allowing my balance to be withdrawn, including with the regulator and until now they have not allowed the withdrawal, in the meantime FXTM is wasting my balance with account inactivity fees. Don't open an account with this brokerage, don't waste time or money!!
-----------------------------------------------------
Pior corretora de Forex que eu conheci na vida!!! Não é confiável!!
Tenho conta lá e estão me cobrando taxas mensais por inatividade, abri diversas reclamações por não deixarem sacar meu saldo, inclusive na reguladora e até agora não permitiram o saque, enquanto isso a FXTM dilapida meu saldo com taxas de inatividade da conta. Não abram conta nesta corretora, não percam tempo e nem dinheiro!!
16 December 2024
Unprompted review
Reply from FXTM
Hello Derson. FXTM is a strictly regulated & globally licensed broker - we take negative reviews seriously and we'd like to take this opportunity to clear up a few facts here.
Since we're regulated, we follow strict verification protocols when it comes to processing of payments - this is crucial to ensure safe & secure transfer of your funds. These verification protocols include submission of documents or payment proofs to verify the payment method - we can only process withdrawals back to the original account used to deposit funds initially and only once verification steps are complete. These rules are clearly outlined on our website, MyFXTM Dashboard as well as our Help Center: https://get.fxtm.help/hc/en-gb/sections/9343393055901-Withdrawals
The terms of our inactivity fee is also clearly outlined (here's the source article on our Help Center: https://get.fxtm.help/hc/en-gb/articles/10479590549533-Do-you-charge-a-fee-for-an-inactive-account) where we charge a fee for no trading activity on your trading accounts.
We can see that a successful withdrawal was processed and funds were sent on the 17th of December, 2024.
We're on the side of our customers and please note that any verification steps or rules we follow is based on regulatory requirements as well as for the safety & security of your funds.
-----------------------------------------------------------------------------
Olá Derson. A FXTM é uma corretora estritamente regulamentada e licenciada globalmente - levamos avaliações negativas a sério e gostaríamos de aproveitar esta oportunidade para esclarecer alguns fatos aqui.
Como somos regulamentados, seguimos protocolos de verificação rigorosos quando se trata de processamento de pagamentos - isso é crucial para garantir a transferência segura de seus fundos. Esses protocolos de verificação incluem o envio de documentos ou comprovantes de pagamento para verificar o método de pagamento - só podemos processar saques de volta para o método original usado para depositar fundos inicialmente e somente depois que as etapas de verificação forem concluídas. Essas regras estão claramente descritas em nosso site, no Painel MyFXTM, bem como em nossa Central de Ajuda: https://get.fxtm.help/hc/en-gb/sections/9343393055901-Withdrawals
Os termos de nossa taxa de inatividade também estão claramente descritos (aqui está o artigo de origem em nossa Central de Ajuda: https://get.fxtm.help/hc/en-gb/articles/10479590549533-Do-you-charge-a-fee-for-an-inactive-account) onde cobramos uma taxa por nenhuma atividade de negociação em suas contas de negociação.
Podemos ver que uma retirada bem-sucedida foi processada e os fundos foram enviados no dia 17 de dezembro de 2024.
Estamos do lado de nossos clientes e observe que quaisquer etapas de verificação ou regras que seguimos são baseadas em requisitos regulatórios, bem como para a segurança de seus fundos.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.