FXCI 

Reply from FXCI

May 19, 2025

Hello,

Thank you very much for updating your review and for trusting FXCI. We sincerely appreciate your understanding and patience.

Regarding your request for the expert account credentials, please rest assured that we are currently finalizing the details. You can expect to receive your credentials shortly. Our team will contact you directly to ensure you have everything needed to proceed.

Thank you again for your trust and cooperation.

Best regards,FXCI Team

Reply from FXCI

May 5, 2025

Hello,

We sincerely apologize for the inconvenience you've experienced regarding the activation delay of your live account. Transparency and honesty are core principles of our business, and resolving your issue promptly is our top priority. We are actively working to ensure your account is activated as soon as possible.

Regarding Discord, we are currently restructuring our moderation system, which may have impacted response times. However, you can always reach our support team quickly via the online chat available on our website.

Thank you for your patience and understanding.

Warm regards,
FXCI Team

Reply from FXCI

May 2, 2025

Hi there,

Thank you for sharing your feedback with us.

We understand your concern and sincerely apologize for any inconvenience you've experienced. Please rest assured that our company values transparency and honesty above all. Your payment is currently pending verification from our payment provider, and this process can occasionally take additional time.

We see that you have already filled the Google form, and we kindly ask for your patience as the payment provider finalizes the review. Rest assured, your request is actively being monitored, and we will update you as soon as possible.

If you have any further questions, please do not hesitate to reach out directly.

Thank you for your patience and understanding.

Sincerely,
FXCI Team

Reply from FXCI

May 2, 2025

Hello!

We sincerely apologize for the difficulties you've experienced and deeply regret that the verification process did not go smoothly. At FXCI, we are committed to honesty, transparency, and excellent customer service, and we genuinely empathize with your situation.

We want to assure you that your refund request is important to us and is currently being processed. While sometimes verification issues can cause unexpected delays, you can rest assured that we will resolve your situation promptly.

Thank you for your patience and understanding.

Warm regards,
FXCI Customer Support Team

Reply from FXCI

Apr 30, 2025

Hello!

Thank you for your feedback.

At FXCI, we always strive to provide timely and accurate support, and we sincerely apologize for any inconvenience you've experienced. We fully understand your frustration regarding the delay with your contract. Please rest assured that we're doing our utmost to expedite the process and ensure your issue is resolved as quickly as possible. Your patience and understanding are greatly appreciated.

Sincerely,
FXCI Team

Reply from FXCI

May 3, 2025

Hello,

We're sorry to hear that you've had this impression of our firm. Unfortunately, we weren't able to locate your details based on this review. We'd appreciate it if you could contact our support directly, so we can better understand your concerns and assist you accordingly. Your feedback is important to us, and we look forward to resolving this issue.

Best regards,
FXCI Team

Reply from FXCI

Apr 30, 2025

Hello!

Thank you for bringing your concerns to our attention.

At FXCI, we operate with complete honesty and transparency, and we strongly deny any allegations of fraud. Regarding your specific issue with the 25k account purchase, please be assured that we are actively working with our payment provider to resolve this matter promptly. Currently, we are awaiting their response and doing everything within our power to accelerate this process. We appreciate your patience and understanding.

Sincerely,
FXCI Team

Reply from FXCI

Apr 20, 2025

Hello,

Thank you for your continued patience and for expressing your concerns openly. We deeply regret that your experience with the refund process has caused frustration—it was never our intention to create such an impression.

Please allow us to reassure you once again that transparency, fairness, and integrity remain fundamental values at FXCI. We completely understand your concerns given the delay you've experienced. Your refund request has indeed been fully processed and initiated by our team. However, due to circumstances related to banking processes, the actual transfer of funds can occasionally take longer than initially anticipated.

We acknowledge your feedback regarding communication around this process, and we are actively working to enhance our systems to ensure that traders receive timely, clear, and accurate information at every stage.

We kindly ask for your continued patience as we ensure that your refund reaches you promptly. Should you require any additional assistance or updates, please contact our support team directly—we remain fully committed to resolving this situation to your satisfaction.

Again, we genuinely appreciate your understanding and your valuable input as we continually strive to improve.

Warm regards,
The FXCI Team

Reply from FXCI

Apr 20, 2025

Dear Jayesh,

We sincerely apologize for any inconvenience you've experienced and appreciate your patience in this matter.

At FXCI, we always strive for complete transparency and fairness with our clients. Please rest assured that your refund has indeed been processed and initiated from our side. Refund transactions may occasionally take several business days due to banking procedures beyond our immediate control.

We kindly request your patience as the funds reach your account. If you require any further assistance, please do not hesitate to reach out to our support team. We are committed to resolving this matter swiftly and satisfactorily.

Thank you for bringing this to our attention, and we hope to resolve your concerns promptly.

Kind regards,
FXCI Team

Reply from FXCI

Apr 18, 2025

Hello!

Thanks a lot for your review. We totally understand how waiting can feel, and we’re sorry for any confusion.

We want to reassure you that we operate with full honesty and transparency. As soon as your payment is processed, the challenge becomes active—no extra delays. In fact, your account is already up and running, and you can start using all the features right away!

If you’re experiencing any issues or have questions, our support team is here and happy to assist you anytime.

Warm regards,
FXCI Team

Reply from FXCI

Apr 18, 2025

Hi there!

Thank you for your feedback. We understand that waiting can be frustrating, and we truly appreciate your patience.

Please rest assured that transparency and honesty are at the core of everything we do. Our system automatically activates your challenge once the payment is confirmed, and in your case, the challenge is already active! 🎯 You can log in and start using all the available services right away.

If you have any trouble accessing your account or need assistance, our support team is always here to help. Don’t hesitate to reach out—we’ve got your back!

Best regards,
FXCI Team

Reply from FXCI

Apr 16, 2025

Hello!

We’re sorry to hear you feel this way. At FXCI, we pride ourselves on being an honest and transparent prop firm. Our mission is to provide fair and reliable opportunities to all traders who follow our rules.

In your specific case, after a thorough review, we found a serious violation of our Know Your Customer (KYC) policy. Unfortunately, the documents submitted were altered and did not meet our verification standards. Due to this breach of our terms and conditions, we were unable to provide a funded live account.

We value integrity and fairness above all, and we apply the same standards to every trader. If you believe there has been a misunderstanding, please reach out to our support team—we’re always happy to revisit and clarify matters directly.

Sincerely,
FXCI Team

Reply from FXCI

Apr 14, 2025

Thank you for bringing this to our attention.

Transparency, honesty, and maintaining our customers' trust are at the core of everything we do. We confirm that all reviews published are authentic and provided solely by genuine customers who have experienced our services firsthand. We strictly avoid altering or falsifying feedback in any way. Should you have further questions or need support, please reach out directly—we’re always ready to help.

Warm regards,
FXCI Team

Reply from FXCI

Apr 10, 2025

Hello,

Thank you for your feedback. FXCI values honesty and transparency, and we always strive to provide timely service to all our clients. We acknowledge your concern regarding the delay in receiving your funded account. After reviewing your case, we can confirm that your account verification was successfully completed, and the confirmation email about your live funded account has already been sent to you.

Please check your inbox (and spam folder, just in case) for our latest communication. If there's any further confusion, kindly reach out to us directly—we're committed to resolving any remaining issues promptly.

Thank you for your patience and understanding.

FXCI Team

Reply from FXCI

Apr 9, 2025

Thank you for sharing your experience.

We understand your disappointment regarding the outcome of your evaluation. While we do not sell live accounts directly, successful completion of trading phases is only part of the approval process. As communicated, the primary reason for your account's rejection was due to the extreme level of margin utilization observed during your challenge. High-risk trading practices, such as excessive leverage, significantly increase market risk and do not align with our risk management criteria. Our evaluation aims to ensure sustainable trading strategies that can be safely replicated under real market conditions.

We acknowledge your efforts, and as mentioned, a full refund of your challenge fee will be issued shortly. We encourage you to reassess your trading strategy according to our guidelines and would welcome your participation again in the future.

Best regards,
The FXCI Team

Reply from FXCI

Apr 7, 2025

Hi there,

Thank you for sharing your feedback—we understand how frustrating this situation can feel.

Your account was breached because your daily drawdown limit was exceeded. Based on your starting balance for the day, your daily loss limit was set at $547.50 (5% of the initial daily balance). Even though your overall PnL was positive initially, your subsequent trades caused your total daily loss to exceed this threshold, which triggered the breach.

We’re fully committed to transparency and fairness, and we clearly outline our drawdown rules in our terms and evaluation guidelines to ensure traders fully understand the limits before trading.

If there's still any confusion or you’d like further clarity on your specific trades, please reach out again, and we’ll gladly provide a detailed breakdown.

Best regards,
FXCI Team

Reply from FXCI

Apr 4, 2025

Dear Mr Prabhjot,

We're very sorry to hear about your experience and apologize for any delays or frustration you've faced during this process. Our goal is always to provide clear, transparent, and fair opportunities for traders, and we deeply regret that this hasn't been your experience.

We sincerely apologize for the delay in processing your KYC verification and the subsequent waiting time. Due to high volumes, all applications are processed strictly in the order they are received, which can occasionally cause longer-than-expected delays. We completely understand how frustrating this can be and we're working diligently to speed up our review and communication processes.

Regarding your trading strategy, our risk management policies aim to protect both traders and our firm's sustainability. Passing phases with high win rates indeed reflects your skill and commitment, which we respect. However, risk assessment also includes other factors such as drawdown management, trade frequency, lot sizing, and strategy consistency. We always strive to clearly communicate these aspects, and if we've failed to meet your expectations here, we sincerely apologize and will take your feedback as a chance to improve.

Regarding your refund, we assure you of our integrity and commitment to transparency. If there's any further delay or uncertainty regarding your refund, please reach out directly to our support team, who will prioritize resolving your issue.

We understand your frustration and disappointment, and deeply regret that your experience with us didn’t match your expectations or our usual standards. We are constantly working to improve our service and transparency, and your feedback is invaluable to us.

If you have any further questions, concerns, or require assistance regarding your refund, please contact us directly—we are eager to resolve this matter and regain your trust.

Thank you for bringing this to our attention and giving us an opportunity to address it.

Warm regards,
FXCI Team

Reply from FXCI

Apr 3, 2025

Dear Santhi,

Thank you for bringing this matter to our attention. Transparency, honesty, and customer satisfaction are at the heart of FXCI's values, and we sincerely apologize for any inconvenience you've experienced.

Regarding your deposit made on March 19th via UPI, please note that processing times for deposits through this method can depend significantly on the payment provider involved. However, upon checking your transaction, we confirm that your payment has been successfully processed, and your trading challenge is already active and available for use.

If you experience any further issues or require additional assistance, our team is here to support you.

Best regards,
FXCI Support Team

Reply from FXCI

Apr 2, 2025

Thank you for sharing your feedback with us.

We truly understand your frustration and sincerely apologize for the delay you've experienced. Our Risk Management team is carefully reviewing each case to ensure a smooth and secure experience for all our traders, and sometimes this process may take longer than expected.

Please be assured that your account review is a top priority for us, and we are actively working to expedite your transition to a live account. You can expect to receive a response from our Risk Management team very shortly.

Thank you once again for your patience and understanding—we're committed to making your experience with us as pleasant and rewarding as possible.

Sincerely,
FXCI Team

Reply from FXCI

Apr 2, 2025

Hello,

Thank you for sharing your feedback. Transparency, honesty, and customer satisfaction are core values for us at FXCI. We sincerely apologize for any inconvenience you've experienced.

After completing the challenge phases and the KYC procedure, all accounts undergo a mandatory review by our risk management team. Unfortunately, in your specific case, the risk assessment criteria were not met, and as a result, an Expert account was not provided. However, in line with our transparency policy, we promptly offered you a refund, and you have received an email regarding this refund.

We always strive to maintain open communication and treat our clients with the utmost respect. We regret if our response didn't meet your expectations and are committed to continually improving our service to ensure a positive experience for all clients.

Please reach out if we can assist you further.

Best regards,
FXCI Support Team