Future Glass Reviews 178

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Shady business. Future glass has held my funds hostage and won't issue a refund for a very simple change in order. Support took weeks to ever reply. And the items that finally did get delivered took a... See more

Rated 5 out of 5 stars

My builder wanted me to pay $2000 for a single panel shower screen, another quote was $800. all up from Future glass (panel/delivery/brackets/ other hardware store items) came out to $400, and 2 hour... See more

Rated 5 out of 5 stars

Ordered 2x shaving cabinets as a preorder. Shortly after they were advertised as 30% off with Black Friday sales. Spoke with company and they did not hesitate to refund me the 30% saving (over $600).... See more

Rated 5 out of 5 stars

Delivery was perfect. Installation was good, but had to go online for installation instructions. If you don’t have reception or have a flat battery you’ll be in some bother. Need installation instruct... See more

Company details

  1. Mirror Shop

Written by the company

As one of the world’s leading innovators in designing & manufacturing high quality glass fixtures and decorative features Future Glass brings affordable luxury to every household. Our range of ultra-contemporary and modern bathroom & decorative mirrors provide the highest spec finish and we pride ourselves on being the first to market with modern glazing solutions that boast the best quality in our field. Future Glass - Australia's Most Luxurious Mirrors and Shower Screens


Contact info

4.2

Great

TrustScore 4 out of 5

178 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Future Glass was fantastic

Future Glass was fantastic, 5 stars. The mirror is beautiful, exactly as pictured. Even better quality than I was expecting. Packing was excellent, very well protected.
I was not happy with the subcontracted delivery company at all though. I was given NO option to select a delivery day or window of time. So I took a day off work to be home for the delivery. When they did deliver, they just dumped it on the doorstep, didn't knock on the door, didn't ring the bell. Nothing. I live on a main road, with my front door 2 steps from the footpath ANYONE could have walked off with my $300 plus mirror. Lucky it was so big and heavy no one stole it. I cannot believe they just left my purchase sitting alone on the doorstep, I could barely drag it inside the house by myself. Also, no number available for customers to ring the delivery company if you want to speak to them.

21 April 2023
Future Glass logo

Reply from Future Glass

Hi Marianne,

Amazing feedback, thank so much for taking the time to leave a review, we are so glad you love the product.

Please accept our sincere apologies for the delivery service however, we work extremely hard with our delivery partners to ensure a high level of service and it appears they have fallen short on this occasion.

We will forward your feedback on to the courier as a priority.

If you have any other questions please don't hesitate to contact our amazing support team via email: futureglass@aquilia.com.au

Have a great day!
The Future Glass Team.

Rated 5 out of 5 stars

Great online shop

Ordering was easy with a nicely laid out website, despatch was quick and delivery was fast and easy.
Glass was exactly how i imagined it, no complaints with the wonderful quality

18 April 2023

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