The purchasing process was fine, but I was not happy at all with the product. First, it did not have a money clip and one of the pictures on your ad showed a money clip. Second, my credit cards will n... See more
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Quality poor
Quality poor
Not delivered when promised
Not all right size ordered
It doesn't fit most US sink drains. To large
Is this made in China? It doesn't fit most sink drains in the US
Wasn't hard to order
Wasn't hard to order, but still waiting on product to arrive. Last check it was departing LA airport. It has been over 3 weeks since the order was placed. Knowing it came from China still patiently waiting.
The instructions were too small of a…
The instructions were too small of a print that I took a photo and enlarged the print. It took quite some time for its arrival with no update on the delivery status. It’s now charging so I have not yet used it.
Customer service at its lowest!
Received an email stating Package was delivered, nothing was delivered. Reached out multiple times to the seller and still no response. Its a total scam.
Product doesn't work.
Product doesn't work.
Very long delays to get a response, if at all.
I haven’t received anything yet!
I haven’t received anything yet! It’s been 5-6 weeks. No answer from previous emails to CS.
In every way
In every way, I was treated with respect and courtesy by the people who were involved with my order. I will continue to be a loyal customer.
I emailed for how to return the items…
I emailed for how to return the items and no one will respond. The items do not fit my drains. They are too tall and cheap plastic.
The two sink stoppers didn’t fit and I…
The two sink stoppers didn’t fit and I already reported this to you but never got a response.
The sink stopper is made of plastic
The sink stopper is made of plastic with chrome coloring! The basket part of it is made with the thinnest, cheapest metal. I have never seen such a poor quality product in shops anywhere. I contacted Futumall to return it but didn't get any response. I shouldn't be surprised as it was shipped from China. This was the worst $20 I've ever spent.
I ordered the drain stopper and it is…too big for my drain
I ordered the drain stopper and it is too big for my drain. I am trying to contact the email that they offer and I not getting a response and to send product back and credit my card.
the product arrived in 12 days
the product arrived in 12 days, was as advertised. i bought off of you tebe. it as the sink valve.
IT WAS TOO BAD TO DELEVERY FOR CUSTOMER
Not happy at all - still haven't received order after over a month
I ordered one thing but then was charged for more. I tried to cancel within minutes by calling but was told it was too late to cancel. It has been over a month and I still have not received my order but you made sure you got my money right away.
easy experience
Idem never arrived. Need refund.
Never received the Idem. I would like a refund or the Idem I order
tried to use tool and did not work as…
tried to use tool and did not work as advertised, disappointed.
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