stylish furniture whit fair quality but…
stylish furniture whit fair quality but service can be inconsistent
27 September 2025
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Company details
Written by the company
Futonota on vuonna 2010 perustettu online-verkkokauppa, joka on peräisin Norjasta. Me Futonotalaiset tarjoamme käytännöllisiä tyylikkäitä huonekaluja ja kalusteita modernia muotoilua ja korkeaa laatua. Tuotteiden laatuun nyt kiinnitetään erikoista huomiota. Tekstiilit puuvillasta, villasta ja mulperisilkistä, luonnonpuu ja muut luonnonmateriaalit ovat taas vahvasti esillä. Asiakkaamme hankkivat mieluummin terveellisiä ja ympäristöystävällisiä materiaaleja. Meidän tehtävämme on tarjota tekstiilejä ja kalusteita, joihin ei kyllästy ja joiden kanssa on helppo elää vuodesta ja vuosikymmenestä toiseen. Pitkällä tähtäimellä laatu maksaa itsensä takaisin sekä rahassa että säästyvissä luonnonvaroissa. Huonekalut ovat kodin keskeisiä hankintoja. Laadukkaat huonekalut lisäävät tyyliä, viihtyisyyttä ja vaikuttavat vahvasti kodin tunnelmaan. Me tunnemme ajan trendit ja päivitämme valikoimaa säännöllisesti. Inspiroidu ja luo sisustus sopusoinnussa luonnon kanssa!
Contact info
Trondheimsveien, Oslo, Norway
- post@futonota.fi
- futonota.fi
Great service - thank You Irene!
Hi,
Irene was absolutely great. She was quick, kind and to the point as well. She made our shopping experience easy. She listened and gave us recommendations.
Thank You Irene for your great help and service.
Can’t wait to get our new extra bed 😊.
Kindly
Ira Lange and Riikka Juhakoski
29 July 2022
Unprompted review
Reply from FutoNota.fi
Hi Ira and Riikka,
Thanks so much for kind words! We hope to see you again.
Futonota team
Reply from FutoNota.fi
Hi Lene,
Thanks so much for sharing your experience with us! We hope to see you again soon.
Uliana,
Futonotan tiimi
Quality products and great customer…
Quality products and great customer service.
There was good communication too.
Thanks! I would buy again for sure.
7 September 2020
Unprompted review
Reply from FutoNota.fi
Hi Jose,
Thank you for your review!
Kind regards,
Futonota Team
Missing items and refund - very unfortunate experience!
I bought 2, the coolest looking and the best fit for the purpose Karup’s Cube chairs from Futonota.fi on the 13th of October with 4-6 weeks delivery promise.
After 4 weeks waiting I contacted the Futonota.fi customer service asking for the delivery time and this is the information flow over the past weeks:
November 11th; “We do not know the delivery time, I will check and get back to you soon.”
November 21st; “There was a delay in production and the delivery will be delayed, the plan is end November. We are sorry for the inconvenience.”
December 9th; “The items are being delivered to Finland. As soon as they arrive to the warehouse, they will be delivered to you.”
December 16th; “I cannot get reply from the warehouse, they are busy. I hope the delivery is this week, but not sure.”
December 19th on Futonota.fi chat; “Couple of weeks ago Karup informed that the items were shipped but we have no tracking number and we’re not aware of the delivery time nor where the items are. Karup has changed their warehouse and forwarder. We are writing them every day but do not get information. We’re very sorry.”
During the chat I told that if the chairs are not delivered by end of December, I will cancel the order. Did not hear anything back.
After 12 weeks of waiting and with no spontaneous information on the delay from Futonota.fi, the order was cancelled on January the 3rd. Since 19th of December I have not heard anything back from them nor seen the refund. Futonota.fi chat is dead, they are not answering any messages on IG, FB and the phone number is not available anymore.
Needless to say that this was very unfortunate experience and I wonder how this case will end.
8 January 2020
Unprompted review
Reply from FutoNota.fi
Hi Timo,
we are very sorry that you received a negative experience when ordering from us. Indeed, the supplier has let us down and first of all our customers very much. We are still working with orders made in October and are still not sure about the delivery time. The supplier has been providing incorrect and irrelevant information since November, thus misleading us and you. We are very sorry!
In December, as well as in January, our employee responded to your messages. Please just check your spam folder. Chat during the holidays really did not work, but now it works as before. Please note, that you have several ways to contact us: email, chat, whatsapp (044 910 47 83). Instagram account and Facebook page are currently in development.
Timo, your order has been canceled and the accounting department has been informed about it. The money will be returned to the account in several days.
Kind regards,
FutoNota team
Fantastic futon
Fantastic futon! Extremely kind on my back and heavenly to sleep on. Will recommend to everyone!
19 July 2019
Unprompted review
Reply from FutoNota.fi
Hi Alex,
Thank you for the kind words. I appreciate you taking the time to send us this helpful response.
Don't hesitate to reach out if you have any more questions, comments, or concerns.
Cheers,
Futonota Team
Everything was delivered on time the…
Everything was delivered on time the product quality is very good.
3 May 2019
Unprompted review
Reply from FutoNota.fi
Hi Jonathan,
Thank you for your review!
Futonota Team
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