Futonland Reviews 4,314

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, including lamps, beds, futons, and frames, often noting that items are even more beautiful in person than expected. The delivery service is consistently highlighted as seamless, professional, and often faster than anticipated, with many appreciating the excellent communication regarding orders and shipping. Reviewers also commend the staff for their helpfulness, pleasant demeanor, and willingness to assist with specific requests, including order verification and exchanges. However, some customers experienced delays in receiving their orders due to back-ordered items, while others received incorrect colors or sizes. A few reviewers also mentioned issues with product descriptions being misleading, leading to mattresses that were uncomfortably firm, or products with quality concerns like flimsy construction or damaged parts upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the durability and construction... See more

Delivery service

Consumers find delivery service to be positive, often praising its speed, ease, and clear communication. Many... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and thorough. Many... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We placed our order back in November 2025 but because our item was on back order we didn't receive it until February 2026. That being said, Futonland kept us in the loop with updates and phone calls t... See more

Rated 5 out of 5 stars

Igor and team wher exceptionally helpful over chat and the phone helping me with my choices. The delivery was seamless and professional. I’ve used Futonland for almost fifteen years and wouldn’t go... See more

Rated 5 out of 5 stars

I’ll be honest — I was super skeptical at first and thought Futonland might be a scam. I took a chance anyway and placed my order, and I’m SO glad I did. Not only did my bed arrive on time, but it... See more

Rated 5 out of 5 stars

Everything went incredibly smoothly with the process. Communication is key with the way Futonland handles business. The product itself is high quality. I had a small issue and it was resolved prom... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Living Room Furniture Store

Written by the company

Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Futonland was great

Futonland was great! I did an online order for bedroom furniture, they promptly called two days later as stated in email. I received my furniture in about two to three weeks later. The delivery company they use called and made delivery seamlessly easy. Highly recommend Futonland and I will order again in the future. Thanks

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Apart from the fabulous website, the staff followed up with my delivery arrangements, provided the futon cover inside the wrapped up futon, wrapped it in heavy shipping plastic, and stayed in touch via email throughout the transaction.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Good attention to detail

Good company to deal with. I received an email verifying the order and then received a verbal phone call from a rep who asked a few questions to make sure I was ordering the correct size for my needs. They also called to make sure I was who I claimed to be and that the order was going to the right address before they shipped it. I was impressed.
The futon is OK for the price. I've had others in the past that were more robust, but they cost a lot more than $190. I'm happy with what I got.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great communication from the time the order was placed to me receiving it. The pricing was very fair and they shipped the items out right away. the futon is very comfortable and was easy to put together.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Buying furniture online feels scary-we got great service from start to finish with FutonLand. They called to confirm the order, talked with me about what I ordered to make sure I understood the size and description. When the cover I received wasn’t quite what I thought it would be in terms of color and I emailed for a replacement, they called again and emailed me photos of color samples to choose a replacement.
Putting together our futon was made easier by the online videos which were clear and helpful. I would recommend this business with no reservations!!!!

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Futonland land in Brooklyn

Futonland land in Brooklyn, NY is the best place to to buy the perfect futon. Staff is very helpful in matching your needs to the perfect futon mattress. I highly recommend

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Futonland is an incredible company

Futonland has been incredibly responsive in providing high quality futon and cover. My wife did not like the futon cover color and the professional, amazing team at Futonland made exchanging the cover easy and quick. I will purchase more Futonland products in the future with the knowledge they provide an excellent product and reliable customer service. Thanks Kelvin and the Futon Team!!!

20 May 2025
Unprompted review
Futonland logo

Reply from Futonland

Thank you for sharing your concerns. We're genuinely sorry for the miscommunication and the delay in following up—it was never our intention to leave you feeling unheard. We’ve since reached out with a solution, offering a premium replacement cover at no cost. We understand your frustration and hope we can still make this right. Your experience matters to us, and we truly appreciate the opportunity to resolve it.

Rated 5 out of 5 stars

Skeptical at First, but Blown Away!

I’ll be honest — I was super skeptical at first and thought Futonland might be a scam. I took a chance anyway and placed my order, and I’m SO glad I did. Not only did my bed arrive on time, but it’s even more beautiful in person than I expected. The quality is amazing.

Tony was incredibly helpful throughout the whole process. He answered all my questions, made me feel more at ease, and followed up to make sure everything went smoothly. It’s rare to get that kind of customer service these days.

Highly recommend Futonland — legit company, great experience!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a great futon back in the 90s

I had a great futon back in the 90s. Went to Google to see if they still made something like that. Turns out they do and it’s in Brooklyn, NY. Thank you for the nostalgia. This is the best sleep of my life!

16 June 2025
Unprompted review

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