I bought a tower fan from Fust. The pricing was quite competitive, compared to other sellers. The delivery was super fast without additional charges, arrived home the very next day. The fan works well... See more
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See what reviewers are saying
I ordered a fan online with indicated delivery time within a week. Waited for three weeks without any success. Contacted the store par email to check the current status. No response. Then contacted th... See more
I ordered a portable air conditioner from Fust's online shop. My order was confirmed, and payment was taken immediately. After several days, I was informed that the delivery would be delayed. A fe... See more
Excellent service at Fust Chavannes-de-Bogis. Our washing machine broke down and Andy Carpaye helped us quickly choose a new one. He was very helpful, professional, and even helped us take it to the c... See more
Company replied
Company details
Contact info
Industrie Haslen 3, 9245, Oberbüren, Switzerland
- +41 71 955 50 50
- info@fust.ch
- fust.ch
3.3
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied
Best price
Clear product information
Product availability
Prompt delivery
18 November 2022
Unprompted review
Reply from Fust
Dear Mr Steyn,
Thank you for taking the time to provide feedback and for the positive review.
We are very pleased with your satisfaction and hope you enjoy your product.
Kind regards
Your Fust Team
Bad delivery experience
I am giving just 3 stars because while the order itself was shipped quickly and the price was really interesting, the delivery was really unprofessional to say the least. DPD just left the package on a bench downstairs in the building. They didn't even bother to come up and leave it in front of our apartment (the way Swiss Post does it). So while I do recommend Fust I strongly advise against using DPD.
7 November 2022
Unprompted review
Reply from Fust
Hello,
We regret that the delivery of your order has caused you such inconvenience.
We set a very high value on our service as well as our quality. Of course, this also includes our cooperation with the parcel service providers. Constructive feedback is essential for improving our service. We thank you very much for your honest feedback. We will share your experience with the delivery company so that we can convince you of flawless delivery for your next purchase.
Kind regards
Your Fust-Team
quick and easy shopping experience
quick and easy shopping experience, good prices
7 November 2022
Unprompted review
Reply from Fust
Hello
Thank you very much for your positive review.
We are glad to know that you are satisfied with the processing of your order.
Kind regards
Your Fust-Team
Top Service/ On time delivery
4 November 2022
Unprompted review
Reply from Fust
Grüezi
Vielen Dank, dass Sie sich die Zeit für ein Feedback und die positive Bewertung genommen haben.
Wir freuen uns sehr über Ihre Zufriedenheit und wünschen Ihnen viel Freude mit Ihrem Produkt.
Freundliche Grüsse
Ihr Fust-Team
Fast delivery, but left outside
I ordered at 9pm and the item was at my door the day after at 1pm. Quite impressive.
Only point of critic: in the email it was said that the item would be left "in a safe place". It was left on top of the mailbox outside. It is true that I live in a safe area, but inside the building would be more reasonable.
2 November 2022
Unprompted review
Reply from Fust
Hello,
We regret that the delivery of your order has caused you such inconvenience.
We set a very high value on our service as well as our quality. Of course, this also includes our cooperation with the parcel service providers. Constructive feedback is essential for improving our service. We thank you very much for your honest feedback. We will share your experience with the delivery company so that we can convince you of flawless delivery for your next purchase.
Kind regards
Your Fust-Team
Ex-display TV sold as New
I ordered a new LG TV and as it is last years model, there were only a few left to pick up in store. My partner picked it up and has been given an ex-display unit. This could already have been playing for thousands of hours and is not new condition as ordered.
Even after we found that another nearby store has an actual new version, we have been told that we cannot exchange them because they are the same, we can only exchange for a different model. This makes no sense and has left me with a very negative view of Fust which otherwise provided a good service.
29 October 2022
Unprompted review
Reply from Fust
Dear Mrs.
We regret the negative experience you had in connection with your purchase and apologize for any inconvenience.
So that we can process your request as quickly as possible and find a solution together with you, one of our competent sales consultants will contact you directly shortly.
Thank you very much for your patience.
Kind regards
Your Fust-Team
Right product delivered on time
24 October 2022
Unprompted review
Reply from Fust
Dear Mr. Dalavai
Thank you very much for your positive review.
We are glad to know that you are satisfied with the processing of your order.
Kind regards
Your Fust-Team
Where’s the tablet?
All ok except before you use the kettle the first time you have to fill it with water and add the decalcifying tablet. What tablet? There wasn’t one in the box. Now I can’t use the kettle until I find out where to go to buy the tablets. It’s annoying.
21 October 2022
Unprompted review
Reply from Fust
Dear Mrs Bopp,
We are sorry that you had a negative experience with us. The incident you have described is indeed not in line with the service you are entitled to expect from a customer-oriented company such as Fust.
We kindly ask you to provide us with your order details so that we can process your request and contact you directly.
Kind regards
Your Fust Team
Language enhancement
Hello,
No doubt about Fust service and commitment. Online shopping experience is also good. Only thing, you have to add English language in webpages. Thanks
21 October 2022
Unprompted review
Reply from Fust
Dear customer,
Thank you very much for your review.
We will forward your request to the responsible department.
Kind regards
Your Fust Team
Sell unavailable items, and don't deliver
I bought a refrigerator, which was supposed to be delivered between 5 and 10 days. It's been a month and I still haven't received the refrigerator. They say it's not available (if so, why is in their web page, ans went they promise to deliver in less that 10 days). After the delivery time expired, no one contacted me, no one gave me a solution and no one cared.
Costumer service is completely useless, no one knows anything, no one helps and there's no accountability.
2 September 2022
Unprompted review
Reply from Fust
Dear Mr. Figueroa,
Thank you for your valuable feedback and we regret to learn that you are not satisfied with your shopping experience.
In the meantime we have contacted you directly, the refund has been executed.
Kind regards
Your Fust Team
Non existent customer service.
I ordered coffee from Fust that was meant to be delivered in 4 to 7 days. It's over a month now and it still hasn't come. Moreover I don't need it now.
I have tried contacting customer service but all you get is an automated reply and never hear anything else.
OK. I guess I didn't lose too much money but Fust lost a customer forever because they have no customer service.
29 August 2022
Reply from Fust
Dear Mr. Cioccarelli,
Thank you for your valuable feedback and we regret to learn that you are not satisfied with your shopping experience.
In the meantime we have contacted you directly, the refund has been executed.
Kind regards
Your Fust Team
Ordered multiple weeks ago
Ordered multiple weeks ago, the product did not arrive yet, customer service does not answer at all
25 August 2022
Reply from Fust
Hello,
We are very sorry that not everything went as smoothly with your order as we would have liked. Unfortunately, you did not respond to our contact via Trustpilot. No customer data is visible to us.
Kind regards
Team Fust
Paid for but still not received after two weeks
I made an order at Fust Globus Lausanne on 30 July for Laurastar IGGI Rouge and paid for the item. I was told I would be contacted in a few days when it had arrived.
One week later, on 6 August, I went back to Fust to ask for an update and was told I need to wait a little longer. Four days later, on 10 August, I emailed Fust customer services and have received no response. It has now been two weeks and I have heard nothing.
I am very disappointed with this service. The Fust website says the product is available within 48 hours but clearly it is not. I would like a refund so I can purchase the item from somewhere that actually has it in stock.
13 August 2022
Unprompted review
Reply from Fust
Hello,
We are very sorry to hear that you are not satisfied with your shopping experience. We sincerely apologise for any inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We appreciate your constructive feedback and will use it to further improve our customer service. Thank you for your honest opinion. In the meantime, you have received your item.
Kind regards
Your Fust Team
We bought a freezer online as we don't…
We bought a freezer online as we don't have a car to go and get it from the store. It broke after one month and we had to wait 4 months to get another one (they said it was not repairable so I also wonder about all the waste of material), which was not the same one we chose and is much louder. We also had to take it to the post office to send it back renting a car on our charge, as they would have charged us 84CHF to come and pick it up.
9 August 2022
Unprompted review
Reply from Fust
Dear customer,
We are very sorry that your order did not go as smoothly as we would have liked.
Your experience clearly does not meet our standards and service expectations. We therefore apologise for the inconvenience caused.
Unfortunately, it can happen that a repair involves discontinued models that we no longer carry in our range, so we will replace them with alternative devices or successor models. We regret that in your case you were not satisfied with the alternative device offered.
We thank you for your honest feedback and hope to be able to convince you of a flawless processing of your order with your next purchase.
Kind regards
Your Fust Team
Betty Bossi Grill
I have purchased online a grill that could not be found in the shops near me. We wanted something to cook an easy dinner without having to start the party grill burning. delivery was on point, the product packed in additional box, but even in the initial box the moving parts were insulated. Clean up and installation in minutes. Very satisfied with the price, delivery and the final product which even if reduced price is a great purchase.
9 August 2022
Unprompted review
Reply from Fust
Dear Mr Nita,
Thank you for taking the time to provide feedback and for the positive review.
We are very pleased with your satisfaction and hope you enjoy your product.
Kind regards
Your Fust Team
Reply from Fust
Bonjour,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires et de votre évaluation positive.
Nous sommes très heureux de votre satisfaction et vous souhaitons beaucoup de plaisir avec votre produit.
Meilleures salutations
Votre équipe Fust
Horrible delivery experience
I gave 2 orders between 23- 24 July, both of them to be delivered on a different address than the billing address and explicitly declared that in the relevant form. Both of them were supposed to be delivered by Tuesday 26th July. After a lot of calls and emails the first one arrived on the 27th and the second has not arrived yet as of today July 30th. Never again, better shop elsewhere.
30 July 2022
Unprompted review
Reply from Fust
Dear Dimitrios,
We sincerely apologise for the long wait for the delivery of your order. Your experience does not correspond to the quality that you should expect from a customer-oriented company such as Fust.
In order to answer your concern and inform you about the further procedure, we have contacted you directly.
We thank you for your great patience.
Kind regards
Your Fust Team
Product arrived within 20hours within…
Product arrived within 20hours within Zurich. All good, thanks.
29 July 2022
Unprompted review
Reply from Fust
Dear Stelios,
Thank you very much for your 5-star rating.
We are very pleased to hear that everything went well and that you are satisfied with our service.
Kind regards
Your Fust Team
Wonderful service
Wonderful service. The guy who attended me in the shop was really informative and helpful.
Shipping was less than 24h. Impressive!
29 July 2022
Unprompted review
Reply from Fust
Dear Mr Ferrando,
We would like to thank you very much for your kind feedback and are pleased that everything worked out as expected.
Kind regards
Your Fust Team
Paying FUST in advance for a service not received
We purchased and paid for a Lave Linge & Séchoir combination on 11th July and were promised a prompt advice for delivery on 22nd. The notice duly came for delivery between 14.00hrs and 16.00hrs ….. the day arrived but at 15.00hrs we received a telephone call to say that due to various delays ours had been cancelled and we would be receiving news for a new delivery date shortly! Obviously, nothing happened on Friday afternoon. Nothing happened on Monday either, so we called the shop, despite their efforts and numerous calls to the delivery department nothing more happened. Finally after many attempts by us and the shop we have been given a new date of 9th August. It’s 34 degrees outside again today and expected to remain around 30 for the next 10 days ….. whilst we are held hostage by FUST despite many efforts we have a choice to accept this date or cancel after losing two weeks, no apologies, no solutions & apparently we just go to the back of the queue because we have paid already…. More fool me!
Since writing my complaint I have to admit that the staff at the point of sale (FUST rue Jargonnaut) pulled out all the stops …. Fantastic what they did, arranged for a private transporter who is in fact installing the machines as I write this update. Well done 👍 I’m impressed as they really went a lot more than the “extra mile” …. Saved the day!
26 July 2022
Unprompted review
Reply from Fust
Dear Mr Kellett,
We are very sorry that we have cancelled the delivery of your order. It is always in our interest to make deliveries as quickly as possible. We sincerely apologise for the long waiting time.
In order for us to improve our quality as well as our service in this area in the future, we have shared your feedback with the responsible department.
However, we are very pleased to learn that the delivery was made with the dedication of our sales staff. We will be happy to pass on your report and your satisfaction in this regard to our staff at our Genève Eaux-Vives branch.
We hope to be able to convince you of a flawless delivery next time you make a purchase and would like to thank you for your great patience.
Kind regards,
Your Fust team
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