Fusion Dentistry Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease throughout the entire process. Many people highlight the exceptional service, noting the clear communication, efficient procedures, and comprehensive care received from the initial consultation to the final results. Reviewers are particularly satisfied with the product, with many expressing that the implants look and feel natural, restoring their confidence and improving their quality of life. However, some customers also noted issues with the final prosthetic, experiencing problems such as lisping and spitting, which significantly impacted their confidence.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, with many reviewers expressing immense satisfaction and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing delight over their new,... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, pleasant, and even... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight with their new, natural-looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My life was on hold until I found Fusion. Following an accident where I lost 5 front teeth, I could not eat properly, speak properly and was too distressed to socialise or even go shopping. Fusion gav... See more

Company replied

Rated 5 out of 5 stars

Fusion gave me an appointment within 2 days of calling for a loose crown screw on one of my implants ( they did not install my implants). Response time, communication, willingness to treat a non regis... See more

Rated 5 out of 5 stars

I have just completed the treatment for full dental implants and am very pleased with the result. The initial examination and verdict by Mike Fuse came as something of a shock, but he was proved r... See more

Rated 5 out of 5 stars

My wife has had phobia about dentists since when she was a child having had very bad experiences of dentisrty at the time, gas etc.... She needed to have a the few teeth she had left removed & full im... See more


Company details

  1. Dentist

Written by the company

Life changing dentistry from an award winning team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(209)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. They were so helpful and got seen so quickly . Even messaged me back out of hours they go above and beyond to make you feel comfortable and safe and you know your in the right hands .

10 December 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Thank you so much for your lovely review! It really means a lot to all of us here. Best, Team Fusion :)

Rated 5 out of 5 stars

Happy customer

Welcoming staff amazing technology and now have a wonderful smile

13 June 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Mary, you do indeed have a wonderful smile and you look amazing! Thank you for your kind review :) Love Team Fusion

Rated 5 out of 5 stars

Welcoming

Welcoming, very professional with outstanding skills. From start to finish, you are looked after. With a number of esquit treatments available, all designed to give you a new lease of life.

17 April 2023
Unprompted review
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Reply from Fusion Dentistry

Antonie, you're a superstar! Thank you so much for your continued support of Fusion. We're so glad that you're happy!! You look amazing :)

Rated 5 out of 5 stars

First rate service

First rate service. Major implant project. Final results well worth the journey, and very ably helped by all the terrific crew in Cardiff.

31 May 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Stephen, We really appreciate your kind words, thank you for taking the time to leave us a review :) Love Team Fusion!

Rated 5 out of 5 stars

As a dental specialist I would highly recommend this practice to my own family

As an Orthodontist, knowing the risks of certain treatments, I would not choose any other practice in Cardiff other than Fusion dentistry for complex treatment plans. Appointments were comfortable, stress free and pain free. Highly recommend this practice if you are looking for quality treatment with expertise.

17 May 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Saarah, Thank you for your kind review. We hope this will really help others that are considering dental treatment :) Best Wishes, Team Fusion!

Rated 5 out of 5 stars

A million ☆s

A million ☆s, 1st class top surgeons,leaders in this field, fantastic service from start to finish with a person centred approach, bespoke treatment plans and friendly and approachable. After care second to none. Would highly recommend !!!!!

27 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Pamela, Thank you so much for your lovely review! It means the world to us :) Wishing you all the best, Team Fusion!

Rated 5 out of 5 stars

5 years a customer.

As a customer of nearly 5 years now I can vouch for the product (me - full set of gnashers) and the staff. Today was a visit with Tim who was, as always, efficient and friendly. Also had a good chat with, and got advice from, the ever helpful Claire.

25 April 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Tony, so lovely to see you this week, as always! :) Thank you for taking the time to leave such a lovely review, 5 years down the line and still smiling!! That's what we love to see! See you soon, Team Fusion

Rated 5 out of 5 stars

Wonderful Service and experience

The moment we walked in the door we had a warm welcome from each member of staff who put us at ease immediately.
The dentists cannot do enough for you they listen to your needs and certainly deliver!
We are now able to smile again with confidence.
We would highly recommend Fusion Dentistry. We travel to Cardiff from Hertfordshire, so not around the corner.

26 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Thank you so much for the lovely review, you both truly make our day when you come to Fusion! Always full of smiles and positivity! The fact that you both travel from Hertfordshire to have treatment means the world to us and we're so glad that you're happy! See you both soon. Best, Team Fusion

Rated 5 out of 5 stars

Life changing

My experience with fusion dentistry was 1st class, I was looked after every step of the way and felt comfortable throughout the whole process. I would recommend these in a heart beat.

25 April 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Steven, thank you so much for taking the time to leave us such a great review. It means the world to us! So glad that you're happy and smiling! Best, Team Fusion

Rated 5 out of 5 stars

Read the advert and go for it 👍

The whole experience was amazing from start to finish. I kept looking at the advert in the evening paper and then contacted Dental Fusion and boy am I glad I did!

1 November 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Jayne, thank you so much for leaving us such a lovely review. Your words mean the world to each and every one of us. And it's lovely to know that our newspaper ads inspired you to get in touch and get the smile you wanted! See you soon. Best, Team Fusion

Rated 5 out of 5 stars

Highly recommend Fusion, absolutely fantastic.

I have never experienced a company like Fusion, the staff are absolutely lovely constantly reassuring and professional from start to finish.
If you are having problems with your dentures and not sure about having implants contact Fusion and have a consultation. You will not regret it!!
Fantastic….Thank you to all the Fusion team.

24 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Steve, thank you so much for taking the time to leave us such a great review. Your words mean the world to us and help us help more people in a similar situation to yourself! We're so glad to see you smiling, you've been a delight to treat. See you soon. Best, Team fusion

Rated 5 out of 5 stars

Wow Fusion Dentistry

From the first initial visit and throughout my treatment I was treated like a superstar. Everyone I had contact with were amazing. Every part of the process was discussed with me and reassurance was given throughout. The staff are amazing and Guy Mike Tim have been amazing. I would 100%recommend Fusion to anyone who was thinking of having dental implants. Thank you again to the whole team

5 April 2023
Unprompted review
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Reply from Fusion Dentistry

You are a superstar! Thank you so much for taking the time to leave us such a lovely review. We're so glad that you're happy and smiling! See you soon. Best, Team Fusion

Rated 5 out of 5 stars

i have had a good experience with…

i have had a good experience with fusion dentistry, as they have helped me with what i needed to be done and they explained everything thoroughly. also they understand that some people are going through financial situations, so they try to meet what you can. lastly, all the staff are very friendly and can help in anyway possible

18 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Sau chun, Thank you so much for leaving us such a lovely review. It means the world to us that you've had such a great experience and took the time to share that. We always try to understand each patients individual needs and cater as best we can! Look forward to seeing you soon. Best, Team Fusion

Rated 5 out of 5 stars

I have been to three other Dental…

I have been to three other Dental Practices in Cardiff and did not find one which would give me the final price. All told me the price for my implants could change on the way by 2000-3000, which I could not agree with as needed to plan my budget. Finally my friend Veronika who works at Fusion Dentistry recommended I come to them for a consultation. They were very willing to meet my demands. The manager made an estimate which has not changed. All the staff from Marlene on reception to the nurse team and dentist where very caring. Veronica and Claire where with me all the time making me feel at ease. Fez ( my doctor) managed my complex situation brilliantly, was approachable and overall showed a high standard of professionalism. I will recommend Fusion for my friends.

6 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Kate, thank you so much for your lovely review and I'll make sure that Veronika, Claire, Fez & Marlene know that they played a big part in your treatment journey! :) We're lucky to have such a lovely team and I'm so glad that you got to experience that. Best, Team Fusion

Rated 5 out of 5 stars

One happy man

Thanking fusion again for the amazing work the team carried out on my all on 4s . Since my experience I have been able to eat what I like laugh and drink without any embarrassing situations occurring can’t thank all of you enough best money i have ever spent many thanks Roger

12 May 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Roger, thank you so much for taking the time to leave us such a lovely review. We know that your words will help so many others who are considering this life changing treatment. We're so glad to have helped you achieve a smile that you can feel confident about! Best, Team Fusion

Rated 5 out of 5 stars

Not only did they do an amazing job on…

Not only did they do an amazing job on my Zygomatic implants but the service and especially the care went beyond what I expected
Highly recommended thanks to all the staff at Fusion dentistry

7 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Anthony, thank you so much for your kind review. We're so glad that you chose Fusion and have had a great experience - that's what it's all about! Look forward to seeing you smiling very soon. Best, Team Fusion

Rated 5 out of 5 stars

Smile

Friendly staff, professional service, make you feel totally relaxed

21 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Derrick, thank you so much for your lovely review. We're so glad that you felt relaxed at Fusion - that's really important to us! Best, Team Fusion

Rated 5 out of 5 stars

Amazing people

Amazing people. Amazing service from the first to the last appointment. Made me feel great at time of a low point in my life.

21 December 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Mohammed, Thank you so much for taking the time to leave us such a lovely review. We are so glad to have helped you when you weren't feeling too good. Now I hope you can't stop smiling! Best, Team Fusion

Rated 5 out of 5 stars

Excellent service and result for this…

Excellent service and result for this very complicated procedure

21 April 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Barry, thank you for your lovely review. It means the world to us that we could help you achieve the smile you deserve! Best, Team Fusion

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