Fuse Energy Reviews 5,499

Amazing customer services from Charles, representing Fuse Energy. Charles was able to go above and beyond to help me out in a sticky situation, resulting in a very happy result.
Highly recommended for both service provision and contact ability.

We had a visit today to have both electric & gas meters upgraded, by Munver. What a really nice chap, explained exactly what he was going to do, got the job done, not quite all done as we are not fully online yet.... (not his fault) we hope this will be resolved in the timeframe we have been told.

David arrived promptly, was a pleasure to meet, took care to do a great job and went above and beyond to ensure everything was working. Highly recommend.

Dealt well and polite to the query I had

Bilal was fantastic. Excellent service from a true professional. Thank you for your assistance.

Emiriys was on time and very professional. Job was completed quickly.

Erinyes was good, prompt and responsive. He explained the matter as well as letting me know that it remained unresolved as the system was down from the suppliers side so he could not see the status. He did communicate with his team on this matter and they fed back the same.

Dhruv from Fuse has been so helpful in booking our EV charger installation. He found me an earlier date, when requested, phoned me to let me know and held the date until we paid. Very helpful and quick service making the experience so easy.

I've been 8 months with Fuse, since day one they still have not connected the smart meters. They claim they have the best customer support but is impossible to even have a proper messaging interaction, unless you keep an eye on your phone 24/7 because the app doesn't even tell you when they message you. Horrible experience. I'm now again trying to coordinate another appointment (3rd) for an engineer to come and fix.

I actually can’t fault my experience so far with fuse energy … I was a bit nervous about not having a contact centre but the chat replies are instant it’s been brilliant so far 💪

@daranjones
Reliable and punctual

Difficult to tell whether I was in conversation with a bot or a human. Either way Gedmantas provided precise informaton.

Always nice customer service and ease of access

Bob and Angelo did a great job installing my EV charger from start to finish. Great service.

Excellent and quick responses to questions and concerns. Really good to know one is talking’ to a person and not a bot. Impressive system that seems to actually work.

Ram always contacted and Danny fixed my gas and electricity issue. Best service

Great customer service- easy to contact and speak to-
Can do while I am doing other things! Francis helped me sort an issue we have had for a couple of months not being able to access something on the app. She was friendly, polite and managed to sort my problems out really quickly! Thankyou 🤩

Excellent service from Erimiys, arrived on time, worked efficiently, and completed the installation to a high standard. Very professional and courteous.

Ram told me she would sort my problem, and fixed it

Bilal was brilliant with us from start to finish 10/10
On time kept us updated about everything and did a super job
Can’t thank him enough