Fuse 2 Communications Ltd Reviews 

57
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great team to work with, Max is always quick to answer any questions I have - the support team are very reliable and get any of my issues sorted very quickly

Rated 5 out of 5 stars

Our UK business switched to Fuse 2 a few years ago, we now have multiple sites in different countries that they provide and support our telephony for. I wouldn't hesitate in recommending them to anyon... See more

Rated 5 out of 5 stars

Recently had to perform an emergency setup of a large swathe of our numbers in the wake of our previous supplier going bankrupt and OFCOM handing the numbers to Fuse2. Fuse2 were excellent at eve... See more

Rated 5 out of 5 stars

Infinitel have been working with Fuse 2 since 2017 to deliver both connectivity and VoIP solutions to our customers. Working with Fuse 2 is fantastic, they have been an incredible help over the p... See more

Company details

  1. Electronics & Technology

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4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very trustworthy

Very trustworthy source for your telecom needs,10/10 would recommend and the staff are very friendly and helpful!

2 November 2020
Unprompted review
Rated 1 out of 5 stars

Keep getting called by 01695 398644

Keep getting called by 01695 398644 but when I pick up but don't talk there is no response. A genuine company representative would speak. Getting sick of being called. If Fuse 2 are unhappy that their reputation is going down the pan due to 1* feedback then they need to try harder to track down the miscreants.

29 October 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

Unfortunately it is very easy to spoof numbers and many of our numbers in our range have been used by nuisance calling call centres. We do not facilitate this traffic and block or restrict any of our customers that are reported for this

This review is not valid

Rated 1 out of 5 stars

Scammers

Scammers. Scum. Reading these reviews your full of BS! You facilitate.

29 October 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

Unfortunately it is very easy to spoof numbers and many of our numbers in our range have been used by nuisance calling call centres. We do not facilitate this traffic and block or restrict any of our customers that are reported for this

This review is not valid

Rated 1 out of 5 stars

scam loft insulation calls

keep getting loft insulation scam calls and this number comes up each time. Will try to report via email to Fuse 2 as it obviously needs looking into

9 July 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

Unfortunately it is very easy to spoof numbers and many of our numbers in our range have been used by nuisance calling call centres. We do not facilitate this traffic and block or restrict any of our customers that are reported for this

This review is not valid

Rated 1 out of 5 stars

This company facilitates scammers

This company facilitates scammers. They may not be directly responsible for scam calls, but failure to properly vet their customers makes them culpable. They will probably write a response to say I'm lying, but you make up your own mind.

5 May 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

You are not lying but misunderstood
Unfortunately it is very easy to spoof numbers and many of our numbers in our range have been used by nusiance calling call centres. We do not facilitie this traffic and block or restrict any of our customers that are reported for this

This review is not valid

Rated 1 out of 5 stars

Like other concerns raised by…

Like other concerns raised by individuals I have received a call Claiming to be from my insurance company offering a loyalty package due to the fact that I haven’t made a claim. Surprisingly the reason why I haven’t made a claim Against my life insurance is because I am still alive so there is a valid reason why. Laughable amateurs.
When I questioned why they were calling from Southport as my insurance company offices are located on the other side of the country the phone went dead as he decided to hang up.
Pathetic tactics with amateurs handling the call. Keep these people at arms length.

10 April 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

It's getting annoying that we get Trustpilot reviews like this.
We are NOT the people making calls, we are a telecom network, like BT or talk talk. Our numbers we own from ofcom total over 800k numbers. Sometimes they get spoofed for nusiance calling but these will not be from our network or even our customers.
This is like leaving BT a negative review because someone called you who you didn't like.

Rated 1 out of 5 stars

Pretending to be EE from this number

Receive spam calls from a number that is registered with this company. They have illegally taken card details to upgrade a pay as you go EE phone for my wife. Very insecure about how they hold data clearly.
Update. I am confusing them with no one! They know.

25 March 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

absolutely false review, we do not sell or take card payments for any mobile network. we are a telephone network - one of our clients StepChange make calls for EE to customers in Debt. I suspect this person is maybe confusing them with us.

Rated 1 out of 5 stars

I have had multiple scam insurance…

I have had multiple scam insurance calls from a phone number that appears to be owned by this company

11 December 2019
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

Hello, I can assure you we as a company do not make any marketing or nuisance calls. We operate as a telecommunications provider and own thousands of different phone numbers. We have been made aware that some of our numbers have been used illegally and spoofed to look like genuine numbers - we encourage you to report these to your network operator or drop us an email at support@fuse2.net and we can ensure this is looked into.

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