FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,582)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Product and Efficient Delivery

We are extremely happy with the quality of the home bar we purchased. The white glove delivery was on time and efficient. All inquiries were answered quickly and the information given was very helpful.

5 September 2024
Rated 5 out of 5 stars

As expected - great service

The delivery was well communicated and came on time. The workers were courteous and placed the items in my garage, unboxed the items and removed all trash according to the contract.

26 August 2024
Rated 5 out of 5 stars

Best Decision

I'm so glad after months of looking at local stores stumbled across this site and got the best furniture I could have wanted at the best price. It has all kinds of hidden compartments and special touches. The white glove delivery service was exceptional and quick. I will definitely check furniture pick first for all my furniture needs. It's a true gem.

18 August 2024
Rated 1 out of 5 stars

SCAM. Nothing but problems.

We have had nothing but problems with Furniture Pick, and we still don't even have our furniture after 1 month. The sales people are extremely rude and arrogant and I would never do business with them again. We can't even go buy a new couch at a real store because they are holding our money hostage without providing the goods we paid for. SCAM.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Lack of communication

Was working with two Sales agents one named Victor and the other named Matt. Matt was a little arrogant and I had to keep calling for a price quote. Never received. Was hoping of ordering quite a bit of items from this company and I had several back and forth conversations, including via email that I had to initiate. They kept saying he is on the other line and that Matt would give me a call back. He jnever called me back after saying they were, Matt in particular. Company NOT reliable!! Lacks effective, reliable, communication. Wanted to get several pieces from them..oh well...

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Well hello

Well hello, Everything went smoothly and very respectful. I couldn't be more happy with the entire order process. Keep doing it guys.

18 December 2023
Rated 1 out of 5 stars

Rude

Rude! Absolutely awful! Fussed me out because I returned an item and told my credit card company so I wouldn’t be charged. The worst I have ever been treated by a company! And they damaged my wall with the furniture.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for a better experience!

My husband and I were so pleased with our experience with Furniture Pick. I had been searching for a couple months for the perfect bedroom set and couldn't believe they sold it cheaper than other stores and with free shipping and no tax. I didn't believe it at first but it was true! I had several questions at the start and they responded to my emails within just 1-2 business days. The Coaster Furniture items were out of stock with a potential restock date in August but they ended up arriving in July which we were so excited for. The delivery process was smooth and the driver was friendly. We did not pay for white glove delivery so the items were on wood pallets and placed in our garage. My husband and I unboxed it all which took time and the furniture was much heavier than anticipated but we did it ourselves to save money. We don't know what to do with the wood pallets left behind but we'll figure it out. If you don't have the ability to get rid of wood pallets and large pieces of cardboard and styrofoam I would definitely suggest paying for white glove delivery. Our pieces were well packed and secure with no damage whatsoever. Thanks Furniture Pick! We will definitely order again!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Great price and even delivered on a…

Great price and even delivered on a sunday..early! I had seen the sofa set in multiple stores and websites. Took a chance on Furniture Pick. Customer service was helpful after needing it to be delivered to a different address.

20 June 2024
Rated 5 out of 5 stars

No problem order and delivery service

It was easy to place an order. The order was completed within the time promised. The delivery process went smoothly. The sofa ordered arrived on time and in good condition. It was glaves delivery and the sofa was assembled by delivery workers. All boxes were moved from the apartment.

6 July 2024

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