Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
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Review summary
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Reviews shaping this summary
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
Company replied
Delighted with purchase. Excellent value fror money. Early delivery. Good communication with delivery staff who were friendly, efficient and very careful with stair entry. Left the place very tidy....... See more
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Ordered 3 & 2 seater sofas late on a Friday, the company phoned me the next day to ask if I could take delivery the next day!. The delivery arrived on time, I could track the van as it arrived. The tw... See more
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Company details
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The men arrived right on time,they were…
The men arrived right on time,they were very professional as they took my old sofa and chair away and unpacked and brought in and assembled my new sofa and chair,and took away all of the boxes,I couldn't ask for more,brilliant.and im very happy with my new sofa and chair.
13 August 2026
Reply from FurnitureInstore
Hi Wayne,
Thank you so much for your fantastic review! We’re delighted to hear that our delivery team arrived on time and provided such a professional and efficient service. It’s great to know they took care of everything, from removing your old furniture and assembling your new sofa and chair to clearing away all the packaging.
-Furnitureinstore
Delivery was fast and on time 2very…
Delivery was fast and on time 2very polite young men they were good at their job.would highly recommend the company.
17 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that your delivery was fast and on time, and that our delivery team were polite, professional, and efficient.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you so much for your lovely review! We’re delighted to hear that you were happy with the swift installation and found your purchase to be great value for money.
-Furnitureinstore
Delivery guys we're amazing delight Ed…
Delivery guys we're amazing delight Ed with my new sofas came flat packed took us a hour to put the 3 and the 2 together no swearing went together like a dream would definitely buy from again
18 August 2026
Unprompted review
Reply from FurnitureInstore
Hi Helen,
Thank you so much for your fantastic review! We’re delighted to hear that you’re loving your new sofas and that our delivery team were amazing. It’s great to know the assembly went together like a dream. We really appreciate your kind words and are thrilled to hear you’d buy from us again.
-Furnitureinstore
The delivery was smooth
The delivery was smooth. The people delivering friendly and helpful.
17 August 2026
Reply from FurnitureInstore
Hi Corinne,
Thank you so much for your lovely review! We’re delighted to hear that your delivery went smoothly and that our delivery team were friendly and helpful.
-Furnitureinstore
offer great items at great prices and…
offer great items at great prices and their delivery guys are excellent
17 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with our great range and prices. It’s also wonderful to know that our delivery team provided an excellent service.
-Furnitureinstore
Very pleased with quality at such a reasonable cost!
1st rate experience from ordering online to excellent delivery service. Extremely fast assembly of furniture and efficient removal of old plus packaging.
14 August 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that you were so pleased with the quality and value of your furniture. It’s wonderful to know you had a first-rate experience from ordering online through to delivery, assembly, and removal of your old furniture and packaging.
-Furnitureinstore
Great service
Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they were 20mins away. Two great lads - all set up by 11.30! Fantastic service, great communication and lovely sofa + armchairs.
15 August 2026
Unprompted review
Reply from FurnitureInstore
Hi Sarah,
Thank you so much for your fantastic review! We’re delighted to hear that everything went so smoothly, from the quick communication and delivery updates to the excellent service from our delivery team. It’s great to know your sofa and armchairs were all set up so quickly and that you’re pleased with them.
-Furnitureinstore
Genuinely the friendliest delivery…
Genuinely the friendliest delivery service I have ever experienced. A 5* service on every level.
15 August 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you found our delivery service so friendly and deserving of 5 stars.
-Furnitureinstore
Ordered & delivered as promised
Ordered & delivered as promised. Delivery was excellent, early, no need to wait around all day & delivery men were excellent, in & out in 20 minutes.
12 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that your order arrived as promised and that you were pleased with the early delivery. It’s great to know our delivery team provided such a quick, efficient, and professional service.
-Furnitureinstore
Reply from FurnitureInstore
Hi Robert ,
Thank you so much for your lovely review! We’re delighted to hear that you’re satisfied with the product and, most importantly, that your mum is so happy with it!
-Furnitureinstore
Reply from FurnitureInstore
Hi Dennis,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the service and that your order arrived so quickly.
-Furnitureinstore
Such a great company
Such a great company! Excellent service and a fantastic leather sofa and armchair at a really reasonable price.
11 August 2026
Reply from FurnitureInstore
Hi Diana,
Thank you so much for your fantastic review! We’re delighted to hear that you’re so happy with your leather sofa and armchair, and that you found them to be great quality at a reasonable price.
-Furnitureinstore
Brilliant service and great quality
Brilliant service and great quality, fast delivery aswell it came within 4 working days 😁
10 August 2026
Reply from FurnitureInstore
Hi Curtis,
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the quality, service, and speedy delivery. It’s great to know your order arrived within just 4 working days!
-Furnitureinstore
Good product as describe good delivery…
Good product as describe good delivery with tracking very accurate friendly staff
10 August 2026
Reply from FurnitureInstore
Hi Tabatha,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the product, accurate tracking, and delivery service. It’s also great to know you found our staff friendly and helpful.
-Furnitureinstore
Reply from FurnitureInstore
Hi Caroline,
Thank you so much for your kind review! We’re delighted to hear that you received excellent service and were pleased with our quick delivery.
-Furnitureinstore
Very fast delivery
Very fast delivery, and great delivery guys who removed the old sofas, assembled the new one and removed all the packaging. No issues at all
13 August 2026
Reply from FurnitureInstore
Hi Anthony,
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the fast delivery and the service from our delivery team. It’s great to know they made everything easy by removing your old sofas, assembling your new one, and taking away all the packaging.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your feedback. We’re sorry to hear that you didn’t find the sofas comfortable and that they weren’t quite right for you. We understand that comfort is a personal preference, which is why we offer a 14-day return policy. Please get in touch with our customer service team, who will be happy to assist you with the return process and explain the next steps.
-Furnitureinstore
Excellent delivery and comfortable sofa
13 August 2026
Reply from FurnitureInstore
Hi Rachel,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your comfortable new sofa and that you were pleased with the delivery service.
-Furnitureinstore
Sofa arrived on time
Sofa arrived on time, I was kept updated at all times. It was a very early delivery but the two gentlemen who brought it were quiet (my dogs didn't even bark) and polite and got the job done efficiently. A very good service from start to finish and we are very happy with our new sofa.
12 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with your new sofa and that you were kept updated throughout the process. It’s great to know our delivery team were punctual, polite, and efficient—and even managed to keep the dogs sleeping!
-Furnitureinstore
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