Furniture Factor Reviews 6,432

The person I dealt with was amazing. Very polite and helpful
However the product is not of good quality and there a 3 chip - 1 inside, 1 infront and 1 on the side but I cannot be bothered to return it as I threw away the packaging.

Didn’t expect it to arrive at 6am but delivery very good and unit has just been built and is very good just what I wanted

Great wardrobe
Delivery great
Quality good
Fast ordering
Fabulous

Very pleased with the items and great updates regarding delivery dates

Unfortunately one of the drawer fronts was slightly damaged on arrival. However, a quick phone call to the contact number resolved that and a replacement drawer front was dispatched, so the issue was very quickly resolved.
I would say that the assembly instructions were not particularly clear, but we worked it out eventually.
The dressing table is very solid, so very good value.
Dawn

I ordered a tall 3 door utility cupboard which arrived with many parts damaged. I left a message and Muddasir quickly returned my call and was very helpful. He then ordered replacement items which arrived within a few days with superior packaging.

Lovely display cabinet. Arrived undamaged, as it is well packed. Plenty of storage shelves. Looks really nice with lights on when dark. Will definitely buy the matching sideboard soon. Took some time to do it, but got there in the end.

No damage to parcel. Item as described.Delivered on time. Thank you

Muddasir was really helpful today, he arranged to change the delivery address to my daughters house. Thanks much appreciated

Excellent quick and friendly

Ordered a desk which was a bit of a mission to put up, within the desk a wrong part was sent. I contacted them via email and Muddasir sent the correct part immediately and assisted me via email with putting up the desk via photos of the desk in the show room. Easy to contact and couldn’t have done more to help. 5 ⭐️ service.

The delivery was smooth and the furniture arrived in okay condition (minor damages where it is not visible after assembly). However, the quality is slightly lower than what we expected for the price.

I should have know from the beginning that this company wasn’t a good place and just want your money I had a phone call by the company saying they can see that I’m interested in the Malino cashmere taupe oak effect over head wardrobe and if I wanted to purchase it. They asked if I have any questions and so I said yes I’m looking around at different places and comparing prices as that’s the style I wanted and I liked the slatted doors .

The "slatted" doors are not slatted at all. They are flat doors with black lines alternating with wood effect lines. Unit is also much greyer than seems on photos. Assembly was terrible the instructions were not clear at all I had missing holes for where to place the screws and all the screws were all mixed to together , the handles are cheap as are the hinges. Will have to change for better quality ones The whole wardrobe doesn’t seem to line up properly and the quality seems very cheap for such a premium price tag.

The only good thing I can say about the company is that the man who delivered it was very friendly and also was very helpful on the delivery.

Was worth the trip from Manchester, to view the furniture.
The staff were very helpful
Delivered on time

Delivered in good time, happy with the product

We reported a chip in our order but we are still waiting for a reply.very disappointed.product is is beautiful.bur I am very disappointed with your aftercare.

The over bed unit and frame for the drawers are very well made and assembly was straight forward. The drawers on the other hand are held together with dowels rather than screws and the bottoms of the draws are not held together at all. This is something that can easily be resolved and then the whole package would be more professional.

Good communication throughout process. Good quality product with easy to follow instructions.

Cheap, mass produced rubbish. Drawers were problematic from the start, and have now fallen apart.

Do not waste your money.

Easy to order
Easy to assemble
Delivered at 7-00 am on a Sunday with driver calling only 10 minutes beforehand