FurnitureCity 

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See what reviewers are saying

Rated 5 out of 5 stars

Bough a sofa bed couch from furniture and have to say they were fantastic. Could not have given more help, great information and guidance. We are truly delighted with our purchase and it fits very wel... See more

Rated 5 out of 5 stars

Amazing service the lads work so hard from the moment you entire the shop, they are so profession and they deliver so quick. My second sofa I have bought here. Very bespoke furniture and prices can'... See more

Rated 4 out of 5 stars

I bought a helicopter garden chair. It was excellent value and genuine branded item. Best deal in the market Company lost a star because they emailed saying they would tell me when item was dispatched... See more

Company replied

Rated 5 out of 5 stars

Ye I do recommend furniture city, excellent service delivery very friendly delivery driver, and most of all a lot cheaper than my local furniture shops. Well done furniture city. 5 *****. Ken,... See more

Company details

  1. Furniture Store

Information provided by various external sources

UK Online Retailer of Quality Furniture delivered direct to your door.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bough a sofa bed couch from furniture…

Bough a sofa bed couch from furniture and have to say they were fantastic. Could not have given more help, great information and guidance. We are truly delighted with our purchase and it fits very well into our home. Thanks to all the folks for the help and great advice

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Bespoke sofas without the price

Amazing service the lads work so hard from the moment you entire the shop, they are so profession and they deliver so quick.
My second sofa I have bought here.
Very bespoke furniture and prices can't be beat.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

I stopped real quick spoke to person…

I stopped real quick spoke to person name, Leilani I told her I didn’t have much time. I asked her for a couple of things she said they may have them very kind and sweet person. I told her I will be back hopefully soon. Thank you Leilani.

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Furniture city Modesto not honest

I’m so disappointed I bought a bedroom set in January they said 4months it’s been 8 months my bedroom set came in but they said there is no delivery to my area yet! I paid cash my friend who got his furniture on credit got it like 2 months ago and I can’t even get it delivered. Be careful

8 August 2022
Unprompted review
Rated 3 out of 5 stars

Great Selection & Sales Rep

Great Selection & Sales Rep
The problem is in the fine print of deluxe delivery service and warranty specifics.
The delivery features were practically non existent yet the cost was appropriately high for deluxe delivery techniques. The warranty works, but perhaps not to one's understanding. Companies regulations are strict. For me it worked but mot quite as expected.

26 March 2022
Unprompted review
Rated 4 out of 5 stars

Great quality, amazing service

Great quality. Incredible service from Melvis in store and when delivering. A little bump in timeframes - i had to chase them once to deliver within the promised times but they were responsive and sorted soon. Recommend

25 September 2020
Unprompted review
Rated 5 out of 5 stars

FurnitureCity - excellent online retailer.

I have had some bad experiences with online furniture retailers, but the service from Furniture City was excellent, wonderful communication and the delivery company used was superb. The product arrived swiftly in perfect condition and at a very reasonable price. I strongly recommend.

23 April 2017
Unprompted review
Rated 4 out of 5 stars

Great prices

Great prices for quality product. Delivery quick. Didn't receive any info on despatch/delivery timing which would have been useful for big items being delivered. Otherwise excellent service.

13 April 2017
Unprompted review
FurnitureCity logo

Reply from FurnitureCity

Thank you for the great review.

We have spoken with our courier company and have now in place a system where they contact customers before delivery.

We look at all reviews and try where possible to use your feedback to improve our service.

Rated 5 out of 5 stars

Ye I do recommend furniture city

Ye I do recommend furniture city, excellent service delivery very friendly delivery driver, and most of all a lot cheaper than my local furniture shops. Well done furniture city. 5 *****. Ken, Wirral, Cheshire.

13 April 2017
Unprompted review
Rated 4 out of 5 stars

Recommended only minor delivery hiccup

I bought a helicopter garden chair. It was excellent value and genuine branded item. Best deal in the market Company lost a star because they emailed saying they would tell me when item was dispatched, they didn't, it arrived out of the blue (big item so lucky I was in as the neighbours wouldn't be happy taking it in for me and I wouldn't want to lug it from a depot), it also took longer that expected (10 days). But I'm happy with it and would recommend the company based on my experience

9 April 2017
Unprompted review
FurnitureCity logo

Reply from FurnitureCity

Thank you for the recommendation.

We have spoken with our courier company and have now in place a system where they contact customers before delivery.

The delivery time was longer than expected due to massive demand on that particular product and we aim to get products out as quickly as possible.

We look at all reviews and try where possible to use your feedback to improve our service.

Rated 1 out of 5 stars

It's a scam

It's a scam - DO NOT USE!!

I ordered from the company weeks ago and my item never arrived. Emails go unanswered and the phone number goes straight to an automated voicemail. Given that their address is that of a Chinese restaurant in Manchester and the company name is Kudos Web Design company I don't even believe that they are a real company.

Regarding the response below from Furniture City. I am not a competitor but a customer who has paid for an item in good faith and has yet to receive it or satisfactory communication from you. Having done further research I am interested that the furniture city address is the same as Kudos Web Designs address and that furniture village are listed as a client on the Kudos website along with multiple other online retailers who have also received bad reviews from customers who haven't received their purchases and many of the sites have now been removed. The registered company numbers are the same for both Kudos and Furniture City as well as the other retail sites with poor reviews so surely these aren't clients of Kudos but sites set up by them....

5 April 2017
Unprompted review
FurnitureCity logo

Reply from FurnitureCity

Furniture City is a website owned and operated by Kudos Web Design Ltd.

We do not operate any other ecommerce sites although we have developed sites for our clients for over 17 years.

Our Head Office is based in Manchester City Centre in a suite of offices which share the same postcode as a chinese restaurant.

In this particular case due a very high volume on a specific product the customer had to wait for 14 days for the product to be delivered.

We tried to call the customer on the number provided when they checked out and the number was unobtainable.

We have full documented proof of delivery.

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